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Service Experience Consultant - job 28 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Service Experience Consultant, Visa

If you're looking for an exciting opportunity to make an impact in the financial tech space, the Service Experience Consultant position at Visa in Atlanta may be just the role for you! This dynamic role focuses on Money Movement payment services, where you'll help facilitate seamless fund transfers to cards, accounts, and digital wallets around the world using innovative push payment technology. As a key member of the North America Service Experience team, you'll bring a fantastic mix of business, functional, and technical insight to the table, making you an individual contributor with a global reach. Imagine the thrill of collaborating closely with Client Services, Product, and Technology teams while leading initiatives that shape client engagement. Your expertise in money movement will shine as you engage early in the product development lifecycle, ensuring optimal client experiences. You will be empowered to lead cross-functional initiatives, serve as a subject matter expert, and develop essential training documentation, all while maintaining a strong partnership across regions. Your ability to confidently present and communicate complex information will be crucial as you engage with stakeholders at all levels. Most importantly, we’re looking for someone self-motivated, adaptable to change, and eager to challenge the status quo to enhance the service experience. This hybrid role allows for flexibility in your work environment, with a great team that thrives on innovation and collaboration. If this sounds like you, we can’t wait for you to join us on this exciting journey!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your primary responsibilities will include engaging early in the product development process, leading cross-functional initiatives, developing strong partnerships with global teams, and serving as a subject matter expert in Money Movement. You will also create training documentation, present complex changes to stakeholders, and maintain project schedules to ensure efficient execution of strategies.