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Service Experience Consultant - job 15 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Service Experience Consultant, Visa

Join Visa as a Service Experience Consultant based in Atlanta and play a pivotal role that focuses on Money Movement payment services. Here at Visa, we’re all about facilitating seamless fund transfers to cards, accounts, and digital wallets globally with cutting-edge push payment technology. As a Consultant in our North America Service Experience team, you’ll bring your fantastic mix of business, functional, and technical knowledge into play, collaborating with teams across Client Services, Product, and Technology. If you thrive in a flexible environment and love tackling moderately complex projects, this role might be just what you’re looking for! You’ll engage early in product development, ensuring that your voice is heard in design and implementation processes. Your expertise in money movement will shine through as you forge strong partnerships with diverse, cross-functional teams. Not to mention, you’ll take the lead on initiatives that have a real impact on client experiences. Whether it's refining training documentation or developing complex presentation materials, your confident leadership will guide stakeholders through changes and processes. Plus, you'll get to manage project schedules and drive outcomes in both structured and ambiguous situations. The hybrid working model allows you the flexibility you need while delivering results. This role is perfect for self-motivated individuals eager to make a difference while enjoying a collaborative work environment with global reach.

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your responsibilities will include engaging in the product development process, developing partnerships with cross-functional teams, leading initiatives that impact clients, and serving as a subject matter expert in Money Movement services. You will also be involved in updating training documentation and ensuring effective knowledge transfer to relevant teams.