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Service Experience Consultant - job 47 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Service Experience Consultant, Visa

As a Service Experience Consultant at Visa in Ashburn, you will dive deep into the world of Money Movement payment services, a vital component in facilitating seamless fund transfers and disbursements to various cards, accounts, and digital wallets globally. This individual contributor role is set against the dynamic backdrop of Visa’s push payment technology and account aliases. We’re looking for someone with a blend of business acumen, functional expertise, and technical know-how. In this collaborative position, you’ll engage with Client Services, Product, and Technology teams from all over the world, working on projects that range from moderately complex to highly impactful. You will take charge of key processes, offering insights from the very early stages of product development to implementation. Strong communication will play a pivotal role in fostering partnerships regionally and globally. As an expert in Money Movement, you will guide teams through APIs and VisaNet processing, ensuring the smooth execution of new product implementations while addressing any challenges that arise. You will also develop training materials to facilitate knowledge transfer and ensure teams can deliver the best client experience. Expect to be at the forefront of various initiatives that hone in on client relationships and operational excellence, even when navigating ambiguous situations. If you are self-motivated with the drive to enhance service experiences, we want you to join our innovative team at Visa.

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

The Service Experience Consultant at Visa is tasked with engaging in the product development process, providing insights into design and implementation, leading cross-functional initiatives, and serving as a subject matter expert in Money Movement. Candidates must also create and maintain project schedules while ensuring effective training documentation to enable teams in delivering optimal client services.