Service Experience Consultant - job 26 of 50

The Service Experience Consultant at Visa is tasked with engaging early in the product development cycle, providing critical input on design, development, implementation, and client engagement processes. This includes leading cross-regional initiatives, serving as a subject matter expert on Money Movement, and managing detailed project schedules for all assigned initiatives.

Candidates should possess a mixture of business, functional, and technical knowledge related to Money Movement. Strong self-motivation, the ability to adapt quickly to change, and a willingness to challenge existing processes to ensure an optimized client experience are essential. Additionally, project management experience and familiarity with payment technologies will be beneficial.

The Service Experience Consultant ensures effective client support by developing comprehensive training documentation, maintaining communication with global service teams, and actively addressing any gaps in processes. By soliciting feedback from cross-functional teams, the Consultant aims to proactively identify and resolve issues that might impede client engagement.

When applying for the Service Experience Consultant position at Visa, highlight skills such as project leadership, effective communication, subject matter expertise in Money Movement, and a proven ability to lead in ambiguous situations. Showcase your capacity for collaboration and how you’ve previously influenced positive outcomes in complex projects.

The Service Experience Consultant position at Visa is a hybrid role, allowing for a combination of in-office work and remote flexibility. Specific expectations for in-office days will be confirmed with your Hiring Manager, ensuring a balanced work-life integration.

When answering this question, detail your experience with specific money movement technologies, tools you've used, and how you've contributed to projects in this area. Include examples of your impact on client experiences or any challenges you overcame.

Discuss your approach to project management by mentioning tools you utilize for organization, how you assess project deadlines, and your strategy for communicating priorities with teams to ensure smooth execution.

Elaborate on your communication style, methods for keeping stakeholders informed, and techniques for presenting complex information simply. Providing examples of past experiences can strengthen your response.

Share specific methods you've used to resolve conflicts. Highlight your ability to listen, mediate discussions, and seek collaborative solutions that address everyone's needs.

Emphasize your experience in creating training materials or facilitating knowledge transfer sessions. Discuss how you ensure new team members feel supported and confident in their roles.

Talk about resources you follow, such as industry publications, webinars, and professional networks. Sharing your initiatives to continuously learn will demonstrate your commitment to the field.

Provide a clear narrative of a specific project, the challenges you faced, your leadership actions, and the successful outcomes. Highlight metrics or qualitative benefits that resulted from your efforts.

Discuss relevant projects where you were involved in API implementation. Include technical aspects, your role, and how you supported team members or clients during the process.

Focus on specific metrics or feedback you utilize to assess project success. Discuss how you gather data post-implementation and use it to gauge effectiveness and inform future projects.

Explain how you balance adherence to established processes with a proactive search for innovative solutions. Mention techniques like brainstorming sessions or workshops to foster creative thinking among team members.