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Sr. Site Reliability Engineer - job 18 of 50

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone’s pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction we are in 200+ countries.  

Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge.

We seek an experienced IT professional to join us as a Senior Site Reliability Engineer, working in the Product Reliability Engineering function who will:

  • Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all applications, products, and services – including debit, prepaid and risk lines of business.

  • Perform ongoing-Proactive analysis of various authorization, Api and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.

  • Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.

  • Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.

  • Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.

  • Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.

  • Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among L1-L2 peers.

  • Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.  

  • Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all Verifi products.

  • Participate in on-call roster to support business including off-hours. 

  • Self-motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

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What You Should Know About Sr. Site Reliability Engineer, Visa

In the ever-evolving tech landscape, we are excited to announce an opportunity at our Ashburn location for a Senior Site Reliability Engineer. At our company, we pride ourselves on ensuring that millions of transactions occur seamlessly in over 200 countries every day. As a Senior Site Reliability Engineer, you'll play a key role in maintaining the exceptional performance and security of our systems and applications, which handle a staggering trillion dollars in transactions. Your days will be filled with proactive analysis of our applications, from APIs to user interfaces, where spotting potential issues before they escalate is crucial. You will collaborate closely with various teams, including product development and engineering, to implement innovative solutions that enhance reliability and efficiency. Automating routine tasks to minimize human error is part of your mission, along with contributing to troubleshooting and driving quick resolutions during high-pressure situations. We believe in building a robust documentation repository that aids knowledge transfer among team members, ensuring continuity and growth. In line with technological advancements, you'll also explore the integration of GenAI and machine learning to elevate application reliability. Although this is a hybrid role, your impact will be felt 24/7 as you help support our business and ensure our transactions are safe and swift. We're looking for someone self-motivated with excellent interpersonal skills who’s ready to embrace challenges in a fast-paced environment. Join us, and help shape the future of secure transactions worldwide!

Frequently Asked Questions (FAQs) for Sr. Site Reliability Engineer Role at Visa
What are the responsibilities of a Senior Site Reliability Engineer at our company?

As a Senior Site Reliability Engineer at our company, you'll be responsible for maintaining and resolving incidents related to applications and services. This includes proactive analysis of various systems, collaborating with product and engineering teams to implement solutions, and automating routine tasks. You'll also participate in on-call support, troubleshooting, and documentation to ensure that the services provided are efficient and reliable.

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What qualifications do I need to become a Senior Site Reliability Engineer at our company?

To be considered for the Senior Site Reliability Engineer position at our company, candidates typically should have a strong background in IT and significant experience in site reliability engineering or related fields. Sound knowledge of applications, APIs, and user interfaces is also required, as well as expertise in automation and troubleshooting. Excellent communication skills and a proactive mindset will be key to success in this role.

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How does the role of a Senior Site Reliability Engineer contribute to security at our company?

The role of a Senior Site Reliability Engineer is vital to maintaining the highest levels of security at our company. By regularly conducting proactive analyses and participating in troubleshooting processes, you help identify potential vulnerabilities before they can be exploited. The emphasis on reliability ensures that transactions are carried out safely and efficiently, which is especially important given the volume and value of transactions processed worldwide.

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What kind of technologies will I work with as a Senior Site Reliability Engineer at our company?

As a Senior Site Reliability Engineer at our company, you will work with various technologies focused on performance and reliability. This includes modern observability solutions like anomaly detection and operations intelligence platforms. You will also explore advanced technologies such as GenAI and machine learning to further enhance system optimization and efficiency.

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What does the work environment look like for a Senior Site Reliability Engineer at our company?

The work environment for a Senior Site Reliability Engineer at our company is dynamic and collaborative. With a hybrid model, you will have the flexibility to work both in the office and remotely. You will be part of a team that encourages continuous learning and improvement, with ample opportunities to participate in innovative projects that make a significant impact.

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Common Interview Questions for Sr. Site Reliability Engineer
What experiences have prepared you for the Senior Site Reliability Engineer role?

When answering this question, highlight specific projects where you've implemented reliability solutions, procedures you’ve developed for incident management, and any cross-team collaborations that enhance service delivery. Be explicit about your technical skills and how they align with the role's requirements.

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How do you approach troubleshooting a major outage?

You should emphasize a systematic approach to troubleshooting. Discuss your experience with quickly identifying root causes, using monitoring tools for insights, and how you prioritize communication with your team and stakeholders to keep them informed during the process.

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Can you give an example of a time you improved system reliability?

Provide a specific instance where you successfully enhanced system reliability. Outline the problem, the strategy you implemented, and the results. Being quantitative about improvements, such as reduced downtime or enhanced performance metrics, will strengthen your answer.

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Describe your experience with automation in site reliability engineering?

Articulate your hands-on experience with automation tools and frameworks. Provide examples of how automating specific workflows or processes has improved operational efficiency, reduced errors, or saved time for the team.

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What monitoring tools are you proficient in?

Detail the monitoring tools you've used, such as Grafana, Prometheus, or Splunk, and explain your proficiency level. Describe how you've utilized these tools to monitor applications and systems, as well as how you've responded to alerts.

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How do you keep updated with the latest industry trends?

You can mention various resources such as industry blogs, conferences, webinars, and forums you participate in. Highlight your commitment to lifelong learning and how you apply new knowledge to your work as a Senior Site Reliability Engineer.

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What is your experience with API management?

Discuss your background with designing and maintaining APIs, focusing on best practices for performance and security. You can also mention your familiarity with API gateways and how you’ve used monitoring to ensure their reliability.

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How do you handle working under pressure during critical incidents?

Explain your strategies for managing stress and maintaining focus during high-pressure situations, such as clear communication and a well-defined escalation process. Providing examples can demonstrate your ability to remain effective under pressure.

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What role does documentation play in site reliability engineering for you?

Highlight the importance of documentation in knowledge transfer and training. Discuss how you ensure comprehensive and accessible documentation to enhance team efficiency and support for incident management.

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Why do you want to work as a Senior Site Reliability Engineer in our company?

In this answer, showcase your enthusiasm for the company’s mission and values. Discuss specific aspects of the role that excite you, as well as how your skills align with the organization’s goals in reliability and security.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 21, 2025

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