Workplace Hospitality Director - job 2 of 3

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Workplace Hospitality Director is accountable for developing a consistent culture of food and service excellence within Corporate Services and contracted third party service partners. The role holder will ensure that our colleagues experience of Corporate Service amenities are measured, managed, and continuously improved. This position will be based in Foster City and also provide oversight of our San Francisco office  hospitality and amenities. The position will interface with all levels of Visa from local management, Executives, Executive support staff, vendor service organizations, and Facility managers.

The primary duties include:

• NA program development and contract management of the Food Service Supplier for Visa’s two Bay Area Headquarters, where programs are developed and tested before being implemented across other Visa NA cafe sites.
• This includes Culinary Programs at Foster City and San Francisco Headquarters with approximately 5K employees across two locations.
• Manages combined budget of 14M USD, for culinary services and hospitality programming to deliver consistent quality and value for a best in class workplace experience for employees and Clients across North America.
• Establish oneself as Visa’s onsite hospitality program Subject Matter Expert. Establish and uphold standards of excellence, ensure consistency and efficiency of products and services and govern delivery of those standards
• Lead effective internal Comms Strategy across two Sites to drive employee engagement and optimize investment
• Communicate program progress and milestones to Leadership
• Managing and supporting vendor partners to ensure culinary program, equipment, product procurement, presentation, and sanitation meet Visa’s standards of excellence for a consistent workplace experience.
• Partner with our Food Service Vendor Team to ensure consistent Program Alignment is implemented and upheld across the North America Culinary Portfolio
• Partner with Site Leadership on culture creation, and keep Senior Leadership informed to provide context for potential actions or decision making required
• Ownership of defining, delivering and consistently reviewing a site communications strategy for culinary and events programming, moving away from management speak to customer focused hospitality language
• Develops and manages a site activation program, ensuring a regular range of activities focused on encouraging a return to office, wellness, sustainability, collaboration with colleagues and connections with senior leaders.
• Provides input to capital and expense budget process for culinary requirements related to Workplace experience.
• Acts as champion within Corporate Services of the colleague experience supporting employee engagement, ensuring the colleague experience is routinely considered on projects, when defining services and making service change decisions.
• Contracts with internal and external third parties for support as appropriate.  
• Manage all related vendor management contracts in partnership with corporate accounting and procurement processes and procedures.
• Collaborates closely with colleagues and counterparts in Global Corporate Services to ensure alignment with culinary design standards with the target of ensuring space and service deliver a consistently best in class colleague experience.
• Develop and maintain a strong collaborative relationship with all stakeholders, ensure strategic resource planning is developed by collaborating with business leaders as well as ensuring all culinary and hospitality services are delivered at a high level of customer satisfaction.
• May be required to lead other projects and special duties as required from time to time.
• Coordinate and conduct employee focus groups to validate programs are meeting Visa’s needs regarding quality, service, convenience, and value
• Ensure food program is an equitable and consistent amenity across US Culinary portfolio, including beverage and catering services.  
• Partner with Supplier to integrate Visa’s Sustainability, Inclusion, and Wellness initiatives into our Visa Food Program platform
• Partner with Supplier to create a flexible food program amenity that adapts to deliver service and value to our hybrid workplace
• Lead weekly NA Visa Culinary Management meetings to ensure Portfolio alignment
• Lead weekly culinary meeting with onsite Food Service Teams to ensure direct communication, direction, decision making, and accountability
• Develop annual Program budget and keep to the budget for all expenditures.
• Utilize Purchasing Requisitions and purchasing cards per the established process.
• Onsite Events
• Partner with Site Lead Team to uplift the workplace experience, and support culture creation. Lead onsite events as part of employee engagement efforts such as Bring Your Child to Work Day, Employee Resource Group celebrations, Farmers Market Events, Holiday Events and Company BBQs
• Coordinate catering teams, whether onsite or outside caterers, security, janitorial services, site set up, and clean up to ensure a successful Event for Visa.
• Collaborate with Corporate Events team to ensure Onsite events are successful, on brand, and remain within budget.
• Responsible for ensuring onsite catering service levels meet the needs of our stakeholders to ensure our contracted food service supplier is the First Preference Provider at each of our Cafe Sites. Promote in house catering for departmental events.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Basic Qualifications
-10 or more years of work experience with a Bachelor’s Degree or at least 8
years of work experience with an Advanced Degree (e.g. Masters/
MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
-12 or more years of work experience with a Bachelor’s Degree or 8-10 years of
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years
of work experience with a PhD
-10 years of work experience managing Amenities Programs, Food Service,
Retail, Corporate Services or related field, or 8 years of work experience with
an Bachelor’s degree
-Demonstrable experience of data analysis and use of data to drive change in
service excellence
-Demonstrable experience with communication and marketing
-Demonstrable financial acumen, developing and tracking budgets
-Membership to professional hospitality organization preferred
-Certificate from professional Facility Association such as International Facility
Management Association preferred

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 161,500 to 234,200 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.