Job details

VIS Scheduler (Outpatient)

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Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VIS Scheduling

Job Summary:

JOB SUMMARY
The Scheduler is responsible for making patient appointments following medical practice procedures. Tasks may be integrated into another position e.g., receptionist/registration or medical assistant, as needed.

KEY RESPONSIBILITIES
• Schedules appointments for patients either by phone when they call in or in person after an office visit. If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.
• Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to physicians/clinicians or medical assistants prior to each day’s visits. Also provides copies for the receptionist/ registration clerk and others as needed.
• Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with appointment manager about any system problems.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Performs other duties as assigned.

TECHNICAL CAPABILITIES

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

1 year

Education:

High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Average salary estimate

$45000 / YEARLY (est.)

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$40000K

$50000K

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What You Should Know About VIS Scheduler (Outpatient), VUMC

Join the dynamic team at Vanderbilt University Medical Center as a VIS Scheduler (Outpatient) in beautiful Nashville, TN! At VUMC, we’re all about changing lives through patient care, education, and research. As a Scheduler, you'll play an essential role in making sure our patients get the appointments they need when they need them. You'll engage with patients, both over the phone and in person, to schedule their visits, ensuring that every interaction is warm and welcoming. Your understanding of our healthcare processes will be pivotal as you match patient preferences with the availability of our skilled physicians and clinicians. Accuracy is key, and you'll maintain our scheduling system to reflect any updates promptly. Think of yourself as the glue that holds patient care together! With a focus on customer service, you'll address patient concerns and collaborate with your team to optimize scheduling protocols. This position is perfect for those who thrive in a team-oriented environment and are committed to helping others. Whether you're discussing changes with physicians or assisting patients with appointment nuances, every day is an opportunity to make a positive impact. At Vanderbilt, we value your growth, provide great benefits, and encourage a sense of community. Join us in advancing health and wellness and be part of something bigger than yourself!

Frequently Asked Questions (FAQs) for VIS Scheduler (Outpatient) Role at VUMC

What are the responsibilities of a VIS Scheduler at Vanderbilt University Medical Center?

As a VIS Scheduler at Vanderbilt University Medical Center, you'll be responsible for managing patient appointments, coordinating with healthcare providers, and ensuring a smooth scheduling process. You’ll handle both phone and in-person inquiries from patients, using computerized systems to align their preferred dates and times with clinician availability while maintaining accurate records.