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Clinical Outreach Specialist

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Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

As a vital member of our Enhanced Care Management team, the Clinical Outreach Specialist plays a crucial role in connecting with prospective clients and guiding them through our services. In this position, you will reach out to potential clients, educate them about our offerings, and facilitate their enrollment by assessing their needs and linking them with our care management team.

The ideal candidate will be personable and professional in phone interactions, adept at quickly reviewing and understanding medical charts, and skilled in delivering person-centered care. You will need to prioritize tasks effectively to enhance client engagement and be driven to support individuals with complex care requirements.

What you’ll do

Client Outreach: Engage with prospective clients and meticulously record all interactions in the Client Relationship Management (CRM) system. Daily responsibilities will include making 60-100 outbound calls to prospective clients.
Care Planning: Convey essential information and client preferences to the care team to facilitate personalized care planning.
Assessment Support: Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals.
Medical Chart Review: Review medical charts to document client needs and recommend appropriate interventions.
Evidence-Based Practices: Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, in all client interactions.
Team Collaboration: Participate in weekly Team Operations Meetings to coordinate and optimize care delivery.

Your experience & qualifications

Active California Licensed Vocational Nurse (LVN) license, Master's of Social Work, or Certified Medical Assistant (CMA)
3+ years of experience in healthcare, ideally with experience working with vulnerable populations
Excellent oral and written communication skills are essential
Positive interpersonal skills required for effective client engagement
Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records. Experience with Athena Health and Health Gorilla is a plus.
Prior experience in a remote role is important. You must have a quiet, secure workspace to ensure member privacy and be able to test your internet speed to ensure smooth application functionality
Bilingual (English/Spanish) preferred

Additional Information

The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Clinical Outreach Specialist, Vynca

At Vynca, we're excited to welcome a new Clinical Outreach Specialist to our enthusiastic team based in San Mateo. If you're looking for an opportunity to make a tangible impact in the lives of individuals facing complex health needs, this role is just for you. As part of our Enhanced Care Management team, your days will be filled with meaningful interactions as you reach out to prospective clients, educating them about the exceptional services we provide. You'll be the bridge connecting them with our dedicated care management professionals, ensuring they receive personalized care plans tailored to their unique situations. Your ability to assess client needs while reviewing medical charts will be instrumental in guiding them through our enrollment process. We value your personable nature and professional demeanor during phone interactions, and we're looking for someone who can embody our core values of Excellence, Compassion, Curiosity, and Integrity. You'll engage with potential clients through 60-100 outbound calls daily, documenting every interaction in our CRM system, thus becoming an integral part of our mission to enhance the quality of lives at home. Collaboration with your teammates is key, as you'll participate in weekly meetings to optimize care delivery. Join Vynca in this pivotal role and help us transform care today!

Frequently Asked Questions (FAQs) for Clinical Outreach Specialist Role at Vynca

What are the responsibilities of a Clinical Outreach Specialist at Vynca?

A Clinical Outreach Specialist at Vynca is primarily responsible for engaging with prospective clients through outreach, educating them about our services, and facilitating their enrollment by assessing their needs and connecting them with our care management team. This involves making 60-100 outbound calls daily, documenting interactions in our Client Relationship Management system, and collaborating with team members to support personalized care planning.