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Position Summary...What you'll do...About the TeamThe Last Mile team works on fulfilling customer demand for everything in the store and making it available in the comfort of their home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. As the biggest player in the game, Walmart trusts our associates to innovate the future of shopping.As a Senior Product Manager for Last Mile Delivery, you will be at the forefront of our product vision, strategy, and roadmaps for our Trust & Safety and Fraud capabilities.In this role you will...- Define, develop, and enhance products: You will manage product roadmaps, create requirement documents, align business and technical needs, analyze customer and product data, transform customer insights into actionable initiatives, determine rollout strategies, and manage risks.-Strategy and Vision: Identify strategies and a vision for your products using domain expertise , industry best practices, market opportunities, and business cases.- Test and Learn: Define A/B tests with analytics partners, measure success, suggest improvements, iterate on products and features, and communicate results effectively using data and UX narratives.- Collaboration: Build cooperative relationships with key partners by aligning priorities with business goals, communicating and prioritizing product roadmaps, and securing executive leadership approval.- Direction: Provide overall direction for your products by analyzing business objectives and customer needs.You'll sweep us off our feet if...• You like digging into data and doing analyses• You're excited about solving complex challenges• You're customer-centric in spirit and in execution• You're comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly• You have a test and learn mentality and an agile way of working to improve your team's productsMinimum Qualifications:- Bachelor's degree in computer science, engineering, or a related field and 7 years of experience in product management or 9 years of experience in product management or a related field.- Experience as a product manager, ideally with consumer-facing, large-scale, highly complex B2B/C products.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $117,000.00-$234,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management. Option 2: 7 years' experience in product management or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Master's degree in Computer Science, Engineering, Business Administration, or related area and 4 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Masters: Business Administration, Masters: Computer Engineering, Masters: Computer SciencePrimary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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$117000K
$234000K

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What You Should Know About Senior Product Manager - Trust & Safety, Walmart

Are you ready to make an impact as a Senior Product Manager - Trust & Safety at Walmart? Located in the vibrant Walnut Creek, CA, you will be taking the lead on shaping the product vision and strategy for our Last Mile Delivery team. This innovative segment of our business is all about making shopping easy and accessible for our customers, no matter where they are. You'll have the excitement of defining and enhancing products that address our Trust & Safety and Fraud capabilities, ensuring our customers enjoy a secure shopping experience. Your role will involve managing product roadmaps, engaging in data analysis to transform insights into impactful initiatives, and collaborating with various teams to align business goals. You’ll even get to flex your strategic thinking skills by determining rollout strategies and managing risks effectively. We’re looking for a data-driven individual who thrives on solving complex challenges and expresses a strong customer-centric approach. Your background should encompass a Bachelor's degree in computer science, engineering, or a related field, coupled with significant product management experience. If you’re comfortable influencing stakeholders, leading teams, and have a test-and-learn mentality, you’ll fit right in with our innovative spirit. Walmart believes in empowering its employees with robust benefits and a rewarding work environment to achieve a balanced lifestyle. Get ready to innovate the future of shopping while enjoying competitive pay and excellent benefits alongside Walmart's mission to help customers save money and live better!

Frequently Asked Questions (FAQs) for Senior Product Manager - Trust & Safety Role at Walmart
What are the main responsibilities of a Senior Product Manager - Trust & Safety at Walmart?

As a Senior Product Manager - Trust & Safety at Walmart, your primary responsibilities will include managing the product roadmap, developing requirement documents, aligning business and technical needs, analyzing customer and product data to inform decisions, and transforming insights into actionable initiatives. This role involves strategic visioning for product enhancements and closely working with cross-functional teams to ensure successful execution and alignment with business goals.

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What qualifications do I need to apply for the Senior Product Manager - Trust & Safety position at Walmart?

To qualify for the Senior Product Manager - Trust & Safety role at Walmart, candidates need a Bachelor's degree in computer science, engineering, or a related field, along with 7 years of relevant product management experience. Alternatively, 9 years of experience in a related area may also be accepted. Having experience in managing consumer-facing, large-scale products is essential for this position.

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How does Walmart ensure Trust & Safety in product management?

Walmart prioritizes Trust & Safety through continuous improvement in product management practices. As a Senior Product Manager - Trust & Safety, you will be responsible for defining and enhancing fraud capabilities, implementing industry best practices, and leveraging customer insights to develop secure and customer-friendly shopping experiences. Regular A/B testing and data-driven analysis play critical roles in measuring success and enhancing product reliability.

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What expert skills are beneficial for the Senior Product Manager - Trust & Safety at Walmart?

Successful candidates for the Senior Product Manager - Trust & Safety role at Walmart possess exceptional analytical skills, enabling them to dig into complex data and draw actionable insights. Strong communication and leadership abilities are crucial for influencing teams and stakeholders while aligning product goals with overall business objectives. A customer-centric mindset coupled with experience in agile methodologies will greatly enhance your effectiveness in this position.

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What kind of team will I be working with as a Senior Product Manager - Trust & Safety at Walmart?

In the role of Senior Product Manager - Trust & Safety at Walmart, you'll collaborate with a diverse team of professionals across various departments. This includes designers, data analysts, engineers, and marketing specialists, all working synergistically to ensure the success of Last Mile Delivery products. Building cooperative relationships and securing executive approval will also be part of your collaborative efforts.

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Common Interview Questions for Senior Product Manager - Trust & Safety
Can you describe a time when you had to manage a complex product roadmap?

When answering this question, focus on a specific example that showcases your ability to define, develop, and enhance products. Discuss how you prioritized tasks, collaborated with stakeholders, and adapted to challenges while keeping the overall vision in mind.

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How do you approach data analysis for product development?

Share your methodology for analyzing customer and product data. Highlight your experience with A/B testing, utilizing metrics to measure success, and effectively communicating insights to enhance product features and user experience.

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What strategies do you use to influence stakeholders and gain team buy-in?

Discuss the importance of clear communication, presenting data-driven insights, and aligning product goals with broader business objectives. Provide examples of how you built consensus and secured support from leadership in past roles.

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How do you incorporate user feedback into product strategy?

Explain how you listen to customer feedback, analyze user data, and transform insights into actionable initiatives. Offer a specific example of a product change you made based on user input that resulted in measurable improvements.

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Describe your experience with developing fraud prevention capabilities in a product.

Detail any specific projects where you played a role in enhancing trust and safety features, emphasizing the steps taken and the results achieved. Discuss any partnerships with security teams or third-party services.

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What is your experience with agile methodologies?

Illustrate your experience with agile frameworks, how you contribute to sprints, and the importance of iteration in product development. Provide anecdotes demonstrating your adaptability and how this approach benefitted your projects.

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How do you prioritize features in a product development cycle?

Discuss techniques you employ to prioritize product features, such as impact versus effort analysis, stakeholder input, and alignment with business objectives. Highlight a relevant example of how your prioritization led to a successful product launch.

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What role does collaboration play in your product management process?

Emphasize the significance of building strong relationships with cross-functional teams. Share examples of how collaboration helped in aligning product strategy, resolving conflicts, and ensuring all voices were heard during the development process.

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How do you measure product success post-launch?

Explain your approach to identifying key performance indicators (KPIs) relevant to the product's success, and how you gather and analyze data post-launch to drive future improvements and iterations.

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What motivates you in the role of a Senior Product Manager?

Share what aspects of product management excite you the most, such as solving complex problems, creating impactful products, or working with diverse teams. Reflect on how your motivations align with Walmart's mission and values.

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DATE POSTED
December 6, 2024

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