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Senior UX Designer - CX - Ecommerce - job 1 of 17

Position Summary...What you'll do...Walmart CX Design - Senior UX DesignerAbout the TeamThe Walmart D esign team creates experiences and designs web experiences , tools, and mobile app features for millions of Walmart customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation in the world's largest company. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design role at Walmart could be what you have been looking for.As a Senior UX Designer , you will help transform complex workflows and information into easy-to-use experience design. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage collective creativity. You will focus on growing your strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the broader team. You will create and champion a highly usable experience before delivering pixel-perfect designs.As a designer on the Walmart CX Design T eam , you'l l be d esigning omni-channel commerce products and experiences. You will bring together our retail and consumer services for our customers as they interact with us online, in our apps or visiting our stores. You will set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facil itate conv ersations, create concepts, run design sprints, and build rapid prototypes to lever age the collective creativity. You will employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. While working with partners to deter mine a sh ared plan forwa rd that balances business and technology considerations, you will create and champion an experience that is highly usable before delivering pixel-perfect designs.You will sweep us off our feet if you have...• A robust design aesthetic that brings together brand expressions and systems thinking.• A record of accomplishment working cross-functionally with shipping successful products.• A strategic mindset and a system thinking approach to take the complex and make it simple and deliver well-rounded solutions that meet user needs and business goals.• Ability to explore a variety of design ideas and iterate quickly.• Good presentation and storytelling skills. You collaborate and communicate effectively with teams and partners.• Comfort with ambiguity. You embrace constraints and the unknown; you help discover and define the problem space.• A growth mindset and keen sense of curiosity, always looking to improve things and new ways to do so.• Experience of educating and mentoring designers.You will make an impact by:• Crafting the best experiences for millions of Walmart users and customers.• Partnering with design research to create insightful design solutions.• Constantly balancing business goals with user needs.• Rapid prototyping and experimenting in a fast-paced environment.• Multitasking across different projects and adapting to changing priorities.• Working with our Design System team to expand the component library.• Championing the Design Thinking philosophy throughout the business.• Communicating effectively with kindness and empathy.• Collaborating seamlessly with cross-functional partners.• Creating scalable experiences in partnership with our Design System team.• Championing the Design Thinking philosophy throughout the business.Minimal qualifications:• Degree in HCI, Information Architecture, Digital Design, or similar and 5 + years of experience in product design.• A fantastic portfolio.• Excellent written and verbal communication. Interest, if not experience, in healthcare and e-commerce domains.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO (Paid Time Off) , multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $117,000.00-$234,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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What You Should Know About Senior UX Designer - CX - Ecommerce, Walmart

If you’re a creative and analytical thinker looking to make waves in the ecommerce world, the Senior UX Designer position at Walmart could be your next big step. Situated in Palo Alto, CA, this role invites you to join the Walmart CX Design team, where every day presents an exciting challenge to enhance the shopping experience for millions of customers. As a Senior UX Designer at Walmart, you'll transform complex workflows into intuitive, user-friendly designs. Your role emphasizes collaboration and storytelling—think design sprints and rapid prototyping. You’ll work closely with cross-functional teams, helping to bridge the gap between brand expression and digital experience. Your strategic mindset will enable you to balance user needs with business goals effortlessly. Don't worry about chaos; you thrive in ambiguity, finding clarity in the unknown to lead innovative design solutions. With a strong portfolio and proven experience under your belt, you'll guide product design while also mentoring less experienced designers. If crafting the best ecommerce experience sounds like the challenge you've been waiting for, dive into the opportunity at Walmart, where your creativity and insights could shape the future of retail.

Frequently Asked Questions (FAQs) for Senior UX Designer - CX - Ecommerce Role at Walmart
What are the key responsibilities of a Senior UX Designer at Walmart?

As a Senior UX Designer at Walmart, your primary responsibilities include transforming complex workflows into usable designs, leading design sprints, collaborating with partner teams, and crafting innovative solutions that enhance the customer experience across ecommerce platforms. You will also focus on storytelling to effectively communicate your design vision to stakeholders and mentor junior designers.

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What qualifications are needed for the Senior UX Designer position at Walmart?

To succeed as a Senior UX Designer at Walmart, candidates should have a bachelor's degree in fields like HCI or Digital Design and at least 5 years of experience in product design. Employers also look for a strong portfolio, excellent communication skills, and an understanding of ecommerce and healthcare domains to navigate this multifaceted role.

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What kind of experience will I gain working as a Senior UX Designer at Walmart?

Working at Walmart as a Senior UX Designer will provide you with rich experience in omni-channel commerce design. You'll partake in high-impact projects, collaborate with various teams, and apply design thinking in real-world settings, ultimately refining your abilities in rapid prototyping, user-centric design, and cross-functional leadership.

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How does the Senior UX Designer role at Walmart involve collaboration?

Collaboration is at the heart of the Senior UX Designer role at Walmart. You'll work directly with various teams, from design research to marketing, facilitating conversations, and developing concepts that marry business goals with user needs. Your collaborative efforts will create comprehensive, cross-platform solutions that elevate the customer experience.

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What is Walmart’s approach to user-centric design for ecommerce?

Walmart emphasizes a user-centric design approach by employing Design Thinking methodologies within its UX design processes. This includes conducting user research, building prototypes, and regularly iterating designs based on user feedback, allowing designers to deliver high-quality, intuitive shopping experiences for millions worldwide.

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Common Interview Questions for Senior UX Designer - CX - Ecommerce
Can you describe your design process as a Senior UX Designer?

In answering this question, focus on your use of Design Thinking principles. Explain how you research user needs, create prototypes, and conduct usability testing while staying adaptable and open to feedback. Highlight experiences where you’ve successfully navigated complex design challenges to find user-centered solutions.

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How do you balance user needs with business goals in your design projects?

It's vital to articulate how both user needs and business objectives drive your design decisions. Share examples where you've gathered user insights to align with the company's strategic goals. Discuss any metrics or outcomes that supported your design choices that led to successful business results.

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Give an example of a challenging project and how you handled it.

This question allows you to showcase your problem-solving skills. Provide a specific example, detailing the challenge, your approach, and the outcome. Discuss how you collaborated with teams, iterated designs, and ultimately delivered a solution that met both user and business objectives.

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What techniques do you use to present your design ideas effectively?

Presenting design ideas requires clarity and persuasion. Talk about using storytelling techniques, visual mockups, or interactive prototypes to communicate your ideas. Highlight instances where your presentation style resonated with stakeholders and secured buy-in for your designs.

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How do you stay updated with the latest trends in UX design?

Discuss resources like industry blogs, online courses, webinars, and UX design communities you participate in. Mention any workshops or conferences you’ve attended and how you apply new learnings to your work, indicating your commitment to continual growth in the field.

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What role does user research play in your design process?

User research is crucial in understanding needs and preferences. Explain your methodologies for conducting user interviews, surveys, or usability testing, and how integrating feedback shapes your design iterations. Providing data on how research informed your designs strengthens your answer.

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Describe a time when you received criticism of your design work. How did you respond?

Here, it’s advantageous to demonstrate resilience and adaptability. Share an instance of constructive criticism, detailing your thought process, how you evaluated the feedback, and how you adjusted your designs accordingly. Showing a willingness to learn sets you apart as a collaborative designer.

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What is your experience with rapid prototyping?

Talk about the tools you use for rapid prototyping, such as Sketch, Figma, or InVision. Provide examples of projects where you created low-fidelity prototypes and how that process facilitated swift feedback cycles, ultimately streamlining your design outcomes.

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How do you ensure your designs are accessible to all users?

Discuss your commitment to accessibility by highlighting your knowledge of WCAG standards and practices for inclusive design. Provide examples of accessibility features you’ve integrated into your designs, emphasizing how you advocate for diverse user needs in your projects.

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What impact do you hope to make at Walmart as a Senior UX Designer?

When addressing this question, focus on your goals related to enhancing user experiences, leveraging the creativity and innovation within Walmart’s ecosystem, and your desire to mentor and elevate other designers. This shows your commitment to making a difference within the organization.

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