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Senior UX Designer - CX - Ecommerce - job 5 of 15

Position Summary...What you'll do...Walmart CX Design - Senior UX DesignerAbout the TeamThe Walmart D esign team creates experiences and designs web experiences , tools, and mobile app features for millions of Walmart customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation in the world's largest company. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design role at Walmart could be what you have been looking for.As a Senior UX Designer , you will help transform complex workflows and information into easy-to-use experience design. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage collective creativity. You will focus on growing your strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the broader team. You will create and champion a highly usable experience before delivering pixel-perfect designs.As a designer on the Walmart CX Design T eam , you'l l be d esigning omni-channel commerce products and experiences. You will bring together our retail and consumer services for our customers as they interact with us online, in our apps or visiting our stores. You will set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facil itate conv ersations, create concepts, run design sprints, and build rapid prototypes to lever age the collective creativity. You will employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. While working with partners to deter mine a sh ared plan forwa rd that balances business and technology considerations, you will create and champion an experience that is highly usable before delivering pixel-perfect designs.You will sweep us off our feet if you have...• A robust design aesthetic that brings together brand expressions and systems thinking.• A record of accomplishment working cross-functionally with shipping successful products.• A strategic mindset and a system thinking approach to take the complex and make it simple and deliver well-rounded solutions that meet user needs and business goals.• Ability to explore a variety of design ideas and iterate quickly.• Good presentation and storytelling skills. You collaborate and communicate effectively with teams and partners.• Comfort with ambiguity. You embrace constraints and the unknown; you help discover and define the problem space.• A growth mindset and keen sense of curiosity, always looking to improve things and new ways to do so.• Experience of educating and mentoring designers.You will make an impact by:• Crafting the best experiences for millions of Walmart users and customers.• Partnering with design research to create insightful design solutions.• Constantly balancing business goals with user needs.• Rapid prototyping and experimenting in a fast-paced environment.• Multitasking across different projects and adapting to changing priorities.• Working with our Design System team to expand the component library.• Championing the Design Thinking philosophy throughout the business.• Communicating effectively with kindness and empathy.• Collaborating seamlessly with cross-functional partners.• Creating scalable experiences in partnership with our Design System team.• Championing the Design Thinking philosophy throughout the business.Minimal qualifications:• Degree in HCI, Information Architecture, Digital Design, or similar and 5 + years of experience in product design.• A fantastic portfolio.• Excellent written and verbal communication. Interest, if not experience, in healthcare and e-commerce domains.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO (Paid Time Off) , multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $117,000.00-$234,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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What You Should Know About Senior UX Designer - CX - Ecommerce, Walmart

Join Walmart as a Senior UX Designer in San Leandro, CA and be at the forefront of enhancing customer experiences for millions! In this exciting role, you’ll have the opportunity to craft intuitive and engaging interfaces by transforming complex workflows into seamless designs. Collaborating closely with cross-functional teams, you will employ the Design Thinking process to ideate, run design sprints, and create rapid prototypes. We value your strong storytelling skills as you present your vision and rationale behind the product design, especially in a company as dynamic as Walmart. This is not just about creating pixel-perfect designs; it’s about championing an experience that brings together retail and consumer services. Your contributions will foster a collaborative environment where every team member can engage their creativity. If you’re driven by the desire to innovate within the world’s largest retailer and want to impact how customers interact with us digitally or in-store, this role is made for you. Bring your strategic mindset and readiness to tackle the unknown, and join us in developing the best omni-channel commerce experiences. So, if you have a portfolio that showcases your great design aesthetic and you are experienced in user-centered design principles, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Senior UX Designer - CX - Ecommerce Role at Walmart
What are the responsibilities of a Senior UX Designer at Walmart?

As a Senior UX Designer at Walmart, your primary responsibilities will include transforming complex user workflows into easy-to-navigate designs, facilitating cross-functional discussions, and creating rapid prototypes. You will also actively collaborate with design research teams to derive actionable insights, ensuring that user and business needs are balanced in designs that enhance customer experiences across various platforms.

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What qualifications do I need to apply for the Senior UX Designer position at Walmart?

To qualify for the Senior UX Designer role at Walmart, you should have a degree in HCI, Information Architecture, or a related field, along with a minimum of 5 years of experience in product design. A strong portfolio demonstrating your design process and final products is essential, and excellent communication skills are vital to articulate ideas and collaborate effectively with cross-functional teams.

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What is the work environment like for a Senior UX Designer at Walmart?

The work environment for a Senior UX Designer at Walmart is dynamic and collaborative. You will work alongside diverse teams in a fast-paced setting that encourages innovation and experimentation. Walmart values creativity and provides an inclusive culture where everyone's ideas are welcomed and explored, making it an exciting place for a designer to thrive.

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How does Walmart support the professional development of Senior UX Designers?

Walmart supports the professional development of Senior UX Designers through various initiatives, including mentorship programs, training opportunities, and access to educational resources. In addition, the company fosters a growth mindset, encouraging designers to continually seek improvement in their skills and stay updated on industry trends.

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What impact does a Senior UX Designer have on Walmart's customers?

A Senior UX Designer at Walmart significantly impacts customers by creating seamless and engaging digital experiences that enhance their shopping journey. By designing intuitive interfaces and championing user-centered principles, you will help ensure that millions of customers have a consistent and enjoyable experience across online and in-store interactions.

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Common Interview Questions for Senior UX Designer - CX - Ecommerce
Can you describe your design process as a Senior UX Designer?

When discussing your design process, detail how you utilize the Design Thinking framework to understand user needs, ideate solutions, and prototype designs. Emphasize your collaborative approach, including how you engage with stakeholders and users throughout the process to create effective designs that solve real problems.

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How do you balance user needs with business goals in your designs?

To effectively balance user needs with business goals, explain how you gather insights from user research that inform your designs while also aligning with Walmart's business objectives. Highlight examples where you have successfully integrated both aspects in previous projects.

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What techniques do you use to gather user feedback during the design process?

Elaborate on the various techniques you employ to gather user feedback, such as usability testing, surveys, and A/B testing. Describe how you analyze the feedback and iterate on your designs to enhance usability and satisfaction.

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Can you provide an example of a challenging design problem you solved?

When responding to this question, share a specific case where you faced a significant design challenge. Discuss the research and methods you implemented, along with how you collaborated with others to develop a successful solution. Focus on the impact your solution had on users and the project.

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How do you stay updated on the latest design trends and technologies?

Discuss your commitment to continuous learning through professional communities, design blogs, workshops, and attending conferences. Highlight specific resources or influencers that inspire you, and emphasize how this knowledge informs your design work.

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What role does storytelling play in your design presentations?

Illustrate how storytelling is integral to your design presentations. Explain how you create compelling narratives around your designs to engage stakeholders, and help them visualize user journeys and the rationale behind design decisions.

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How do you handle ambiguity in design projects?

When addressing ambiguity, share your approach to embracing uncertainty by conducting thorough research and engaging with users and team members. Discuss strategies you use to clarify requirements and guide projects forward despite unclear initial conditions.

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Describe a situation where you worked cross-functionally to improve a design?

Provide an example of a project where cross-functional collaboration was crucial. Describe how you engaged different departments, such as product management and engineering, to gather input, develop solutions, and ensure the design met both user and business needs.

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What design tools do you prefer to use and why?

List and explain your preferred design tools, such as Sketch, Figma, or Adobe XD, highlighting their unique features and how they facilitate your design process. Discuss how you leverage these tools for prototyping, collaboration, and final design execution.

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How do you ensure accessibility in your designs?

When discussing accessibility, emphasize your understanding of accessibility standards like WCAG and your commitment to creating inclusive experiences. Share specific practices you incorporate into your design process to ensure that your outcomes are accessible to all users.

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December 6, 2024

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