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Senior UX Designer - CX - Ecommerce - job 7 of 15

Position Summary...What you'll do...Walmart CX Design - Senior UX DesignerAbout the TeamThe Walmart D esign team creates experiences and designs web experiences , tools, and mobile app features for millions of Walmart customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation in the world's largest company. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design role at Walmart could be what you have been looking for.As a Senior UX Designer , you will help transform complex workflows and information into easy-to-use experience design. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage collective creativity. You will focus on growing your strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the broader team. You will create and champion a highly usable experience before delivering pixel-perfect designs.As a designer on the Walmart CX Design T eam , you'l l be d esigning omni-channel commerce products and experiences. You will bring together our retail and consumer services for our customers as they interact with us online, in our apps or visiting our stores. You will set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facil itate conv ersations, create concepts, run design sprints, and build rapid prototypes to lever age the collective creativity. You will employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. While working with partners to deter mine a sh ared plan forwa rd that balances business and technology considerations, you will create and champion an experience that is highly usable before delivering pixel-perfect designs.You will sweep us off our feet if you have...• A robust design aesthetic that brings together brand expressions and systems thinking.• A record of accomplishment working cross-functionally with shipping successful products.• A strategic mindset and a system thinking approach to take the complex and make it simple and deliver well-rounded solutions that meet user needs and business goals.• Ability to explore a variety of design ideas and iterate quickly.• Good presentation and storytelling skills. You collaborate and communicate effectively with teams and partners.• Comfort with ambiguity. You embrace constraints and the unknown; you help discover and define the problem space.• A growth mindset and keen sense of curiosity, always looking to improve things and new ways to do so.• Experience of educating and mentoring designers.You will make an impact by:• Crafting the best experiences for millions of Walmart users and customers.• Partnering with design research to create insightful design solutions.• Constantly balancing business goals with user needs.• Rapid prototyping and experimenting in a fast-paced environment.• Multitasking across different projects and adapting to changing priorities.• Working with our Design System team to expand the component library.• Championing the Design Thinking philosophy throughout the business.• Communicating effectively with kindness and empathy.• Collaborating seamlessly with cross-functional partners.• Creating scalable experiences in partnership with our Design System team.• Championing the Design Thinking philosophy throughout the business.Minimal qualifications:• Degree in HCI, Information Architecture, Digital Design, or similar and 5 + years of experience in product design.• A fantastic portfolio.• Excellent written and verbal communication. Interest, if not experience, in healthcare and e-commerce domains.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO (Paid Time Off) , multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $117,000.00-$234,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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$117000K
$234000K

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What You Should Know About Senior UX Designer - CX - Ecommerce, Walmart

As a Senior UX Designer at Walmart in Redwood City, CA, you’ll have the incredible opportunity to shape the future of e-commerce while crafting stellar experiences for millions of users. You'll be part of a dynamic CX Design team that’s all about innovation and continuous improvement in one of the world’s biggest companies. Imagine collaborating with talented cross-functional teams to turn complex workflows into user-friendly designs that revolutionize how customers interact with retail - both online and in-store. If you're passionate about using the Design Thinking process, creating compelling storytelling, and presenting your vision effectively, this role is made for you! You’ll lead the charge in designing omni-channel experiences that integrate our retail and consumer services seamlessly. Plus, with your broad design aesthetic and strategic mindset, you'll simplify and deliver successful solutions that resonate with users and meet business goals. You'll navigate ambiguity with confidence, mentor fellow designers, and champion user-centric design principles throughout the organization. If you're ready for a vibrant career where your design skills meet a growth mindset in a fast-paced environment, come join the Walmart family and make a real impact!

Frequently Asked Questions (FAQs) for Senior UX Designer - CX - Ecommerce Role at Walmart
What are the responsibilities of a Senior UX Designer at Walmart?

As a Senior UX Designer at Walmart, your core responsibilities include transforming complex workflows into intuitive designs, collaborating with cross-functional teams, facilitating design sprints, and crafting pixel-perfect solutions that enhance user experiences. You will leverage your storytelling skills to present your vision to the team and leadership, ensuring that user needs are prioritized alongside business goals.

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What qualifications are needed for the Senior UX Designer position at Walmart?

To qualify for the Senior UX Designer role at Walmart, candidates should have a degree in Human-Computer Interaction, Information Architecture, Digital Design, or a related field, along with a minimum of 5 years of experience in product design. A fantastic portfolio showcasing your design aesthetic and problem-solving abilities is essential for consideration.

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How does a Senior UX Designer at Walmart contribute to customer experience?

In the role of Senior UX Designer, you will play a pivotal role in creating scalable experiences that cater to millions of Walmart users. By partnering with design research teams to derive insightful solutions and utilizing the Design Thinking process, you'll craft experiences that prioritize user satisfaction and foster customer loyalty.

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What skills are essential for the Senior UX Designer role at Walmart?

Key skills for the Senior UX Designer position at Walmart include a strong design aesthetic, excellent communication and storytelling abilities, proficiency in rapid prototyping, and a track record of working successfully in cross-functional teams. A comfort with ambiguity and a growth mindset are also crucial to navigating the challenges of a dynamic e-commerce environment.

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What type of work environment can I expect as a Senior UX Designer at Walmart?

As a Senior UX Designer at Walmart, you can expect a vibrant work environment that emphasizes collaboration and creativity. You'll work alongside diverse teams dedicated to innovation, all while being encouraged to explore new ideas and approaches. The company supports continuous learning and development, making it a great place to advance your career.

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Common Interview Questions for Senior UX Designer - CX - Ecommerce
Can you describe your design process as a Senior UX Designer?

When addressing your design process, emphasize your use of the Design Thinking methodology. Discuss how you empathize with users to identify their needs, ideate solutions, prototype speedily, and test your designs. Mention your collaboration with cross-functional teams to ensure that each phase of the design aligns with user goals and business objectives.

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How do you handle feedback on your designs?

Highlight your openness to feedback and your commitment to continuous improvement. Discuss how you actively seek input from colleagues and users, viewing constructive criticism as a vital component of the design process that enhances your final output.

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Describe a challenging project you worked on and how you overcame obstacles.

Share a specific challenge faced during a previous project, detailing the issues encountered and the strategies you employed to resolve them. Focus on your problem-solving skills, collaboration with team members, and how the experience enhanced your design capabilities.

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What tools do you prefer for designing and prototyping?

Discuss the design and prototyping tools you are proficient in, such as Sketch, Adobe XD, Figma, or InVision. Explain your choice of tools based on project requirements and how they help streamline your design process and facilitate collaboration.

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How do you prioritize user needs with business goals?

Explain your method for balancing user needs with business objectives, such as conducting user research, gathering feedback, and engaging stakeholders. Illustrate how this approach fosters user-centered solutions while ensuring alignment with broader organizational goals.

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What role does storytelling play in your design presentations?

Emphasize the importance of storytelling in your design presentations. Explain how you craft narratives around your design choices to create an emotional connection and engage your audience, making it easier for them to understand and support your vision.

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Can you provide an example of a successful project you worked on?

Share a specific and successful project, including the challenges you faced, the approach you took, and the outcomes achieved. Focus on the metrics that demonstrate success, such as increased user satisfaction or higher engagement rates.

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How do you keep up with design trends and innovations?

Talk about your strategies for staying current with industry trends, such as following design blogs, attending webinars and conferences, or participating in design communities. Highlight how you apply newfound knowledge to improve your design practices.

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How do you mentor junior designers?

Discuss your approach to mentoring, such as providing constructive feedback, encouraging them to take on challenges, fostering a collaborative atmosphere, and sharing resources that aid their design journey.

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How do you approach designing for accessibility?

Emphasize the significance of accessibility in your design process. Discuss your knowledge of Web Content Accessibility Guidelines (WCAG) and how you incorporate inclusive design principles to ensure that every user can enjoy and benefit from the solutions you create.

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