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(USA) Frontend Coach (Non-Complex) - WM image - Rise Careers
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(USA) Frontend Coach (Non-Complex) - WM - job 3 of 5

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

11400 West Broad Street Road, Glen Allen, VA 23060-5821, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
max
$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Frontend Coach (Non-Complex) - WM, Walmart

Are you passionate about leading and coaching a team toward success? If so, the Frontend Coach (Non-Complex) position at Walmart in Glen Allen, VA is the perfect opportunity for you! In this role, you'll be instrumental in developing your team by teaching essential skills and providing impactful feedback that prepares associates for growth. With your expertise in store operations, you will lead initiatives to enhance customer service standards by embodying the One Best Way service model. You'll drive the store's financial performance, analyzing Profit and Loss statements, managing budgets, and ensuring proper inventory flow. Your ability to communicate effectively with associates at all levels will create a collaborative environment where everyone can excel. Not only will you focus on the store's operational success, but you'll also prioritize building high-performing teams that thrive on respect, diversity, and integrity. Your leadership will inspire associates to achieve their potential while prioritizing customer satisfaction. Plus, Walmart offers competitive pay along with a wealth of benefits including health and financial plans, paid time off, and educational opportunities through the Live Better U program, fostering a workplace where employees can truly grow both personally and professionally. If you have a passion for coaching and are ready to make a significant impact, apply for the Frontend Coach position today to take the next step in your career with Walmart!

Frequently Asked Questions (FAQs) for (USA) Frontend Coach (Non-Complex) - WM Role at Walmart
What are the main responsibilities of a Frontend Coach at Walmart?

As a Frontend Coach at Walmart, your primary responsibilities involve leading and developing teams through effective training and support. You'll coach associates in store operations, enhance customer service levels by modeling the One Best Way service model, and drive financial performance through ongoing analysis of Profit and Loss statements. Additionally, you'll create a collaborative environment by communicating business objectives effectively and setting clear expectations for your team.

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What qualifications are needed to become a Frontend Coach at Walmart?

To qualify for the Frontend Coach position at Walmart, candidates typically need a minimum of 2 years of college or 1 year of retail experience combined with 1 year of supervisory experience. Alternatively, 2 years of general work experience alongside 1 year of supervisory experience is acceptable. A Bachelor of Science in Business Management is preferred but not mandatory. It’s also important to have excellent communication skills and a strong focus on leadership and team development.

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How does Walmart support employee development for Frontend Coaches?

Walmart is committed to employee development, especially for Frontend Coaches. Through the Live Better U program, you can access tuition-free education for a variety of qualifications, including high school completion and bachelor's degrees. Additionally, ongoing training sessions and mentorship opportunities are provided to help you grow in your role and develop your leadership skills.

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What benefits come with the Frontend Coach position at Walmart?

The Frontend Coach position at Walmart comes with a competitive salary range of $65,000 to $80,000, plus additional performance-based bonuses. Employees enjoy comprehensive health benefits, including medical, vision, and dental coverage, as well as a 401(k) plan, PTO, and various family leave options. Furthermore, Walmart offers discounts, disability benefits, and a supportive work environment that encourages a sense of belonging and professional growth.

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What skills are crucial for a Frontend Coach at Walmart?

Successful Frontend Coaches at Walmart possess strong leadership, communication, and analytical skills. The ability to mentor and develop associates, create an inclusive team culture, and foster a positive customer experience is essential. Furthermore, being adaptable to change and having a solid understanding of retail operations and financial performance metrics will help you excel in this role.

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Common Interview Questions for (USA) Frontend Coach (Non-Complex) - WM
How do you approach training and developing team members as a Frontend Coach?

When answering this question, emphasize your training technique—whether through hands-on mentorship, structured workshops, or one-on-one feedback sessions. Discuss how you assess the learning needs of your team and create tailored development plans to address skill gaps.

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Can you describe a time when you improved customer service in your previous role?

Share a specific situation where you identified a problem in customer service and detail the steps you took to address it. Focus on using data, feedback, and innovative practices to enhance service levels and the resultant positive outcomes for both customers and associates.

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What strategies do you use to ensure effective communication with your team?

Highlight specific communication methods you find effective—like regular check-ins, open-door policies, or team meetings. Discuss how you encourage an open dialogue within your team to foster trust and ensure everyone feels heard and engaged.

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How do you handle performance issues among associates?

Address performance issues by first gathering factual observations and feedback. Explain your approach to having candid conversations with the associate, setting clear expectations for improvement, and providing the necessary support and resources to help them succeed.

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What role does data play in your decision-making as a Frontend Coach?

Emphasize the importance of data in evaluating team performance and customer engagement. Discuss how you utilize metrics from Profit and Loss statements or customer satisfaction scores to guide your decisions, set goals, and measure success.

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Describe a time you had to adapt to significant changes in the workplace.

Share a concrete example of change in your workplace, such as new technology or policy changes. Discuss how you quickly adapted and led your team through the transition by ensuring clear communication and support.

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How do you promote diversity and inclusion in your team?

Talk about initiatives you have led or participated in that foster an inclusive culture. This could include recognizing and respecting individual differences, providing training, or creating mentoring opportunities that enhance team cohesion.

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How do you balance the needs of customers with operational goals?

Illustrate your approach to prioritizing customer satisfaction while overseeing operational efficiencies. Emphasize that customer feedback drives operational decisions and that achieving a balance leads to better overall results.

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What are your views on teamwork and collaboration within a retail environment?

Express the value of teamwork in retail settings, emphasizing how collaboration leads to a positive work atmosphere and contributes to meeting—and exceeding—both customer and business objectives.

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What motivates you to be a Frontend Coach at Walmart?

Share your personal passion for retail and your desire to develop others. Emphasize that Walmart’s values of respect, integrity, and commitment to associates align with your professional goals and motivate you to contribute to the company’s success.

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DATE POSTED
April 18, 2025

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