(USA) General Manager (Grocery - Full & MDC) - job 1 of 2

As a General Manager at Swig, you will be tasked with leading a large team of up to 30 employees, ensuring that each customer receives an exceptional experience. Your responsibilities will include everything from employee training and mentorship to coordinating daily operations and maintaining a welcoming environment. You'll play a crucial role in setting the tone for customer interactions, fostering a positive workplace culture, and ensuring that every drink is made to perfection.

To apply for the General Manager (Grocery - Full & MDC) position at Swig, candidates must be at least 18 years old and possess a high school diploma or GED. Additionally, we look for individuals who are competent, responsible, and have a friendly attitude. Being a strong team player and taking the initiative are critical traits that will help you shine in this role.

Swig provides a comprehensive benefits package for General Managers, including built-in pay increases, health, dental, and vision insurance for full-time employees, and paid time off. Additionally, you’re entitled to a 35% discount not only for yourself but also for friends and family while they shop with you. This ensures that you can enjoy great products while also having the work-life balance every employee deserves.

Absolutely! Swig is committed to promoting from within, which is why 99% of our management started as team members. As a General Manager, you'll be on the path to further career advancements, and there will be numerous opportunities to develop your skills, take on more complex responsibilities, and step into higher-level positions as we continue to grow.

The work environment at Swig is dynamic, fast-paced, and focused on creating a fun and friendly atmosphere. As a General Manager, you will be surrounded by enthusiastic team members who share your passion for delivering happiness through great service. Expect a blend of responsibilities that keep your day exciting and varied, with plenty of opportunities to engage with customers, mentor staff, and enhance team morale.

As a General Manager, my leadership style is collaborative and supportive. I believe in empowering my team members to take initiative and be involved in decision-making, which fosters a sense of ownership and responsibility. During the interview, it's beneficial to share specific examples of how you've motivated and inspired your past teams to succeed.

When handling difficult customers, I stay calm and empathetic. In my previous role, I encountered a customer who received an incorrect order and was visibly upset. I listened to their concerns and assured them I would resolve the issue promptly. This approach not only calmed the situation but also turned a potentially negative experience into a positive one. In your answer, highlight your conflict resolution skills and how you prioritize customer satisfaction.

To ensure a positive team culture, I prioritize open communication and regular team-building activities. I believe in recognizing achievements, providing constructive feedback, and encouraging collaboration among team members. During the interview, emphasize your strategies for maintaining morale and celebrating team successes to showcase your leadership capabilities.

I utilize a hands-on training approach, incorporating shadowing opportunities and interactive learning sessions. I believe in pairing new hires with experienced team members for mentorship, which helps them acclimate faster and build confidence. Share any specific training methodologies you've successfully implemented in the past to demonstrate your effective training skills.

In high-pressure situations, I remain calm and focused, prioritizing tasks and delegating effectively. For example, during peak hours, I might assign specific team members to handle customer orders while I manage inventory and staffing issues. In your response, emphasize your ability to thrive under pressure and the importance of maintaining excellent customer service even during busy times.

I measure team success through customer feedback, sales metrics, and employee engagement scores. Regular check-ins with team members for their input and suggestions also play a vital role. Discussing specific KPIs and how you’ve tracked and evaluated team performance in the past can help demonstrate your analytical skills.

My primary goal would be to exceed customer satisfaction and build a loyal customer base while encouraging my team to grow together. I would focus on training, operational efficiency, and creating a welcoming environment. Be sure to express your passion for the brand and your commitment to creating a successful and enjoyable workplace for everyone involved.

I admire Swig's innovative approach to customer service and the emphasis placed on employee satisfaction and career growth. Being part of a rapidly growing brand that values fun and community excites me. During your interview, share your personal connection to the brand and what specifically draws you to Swig for a role like this.

I begin creating a sales strategy by analyzing past sales data and identifying areas for improvement. It's crucial to set specific, measurable goals and devise actionable plans, whether it be through promotions or enhanced customer engagement methods. Provide examples of successful strategies you've implemented to illustrate your ability to increase sales effectively.

In my last role, I noticed long wait times for customized orders. I implemented a dedicated order station and streamlined the process, which drastically reduced wait times and improved customer satisfaction. Highlight the tangible success metrics from changes you've made when answering this question, as it demonstrates your ability to implement effective operational improvements.