Revenue Operations Associate

A Revenue Operations Associate at Wati plays a crucial role in managing and optimizing the RevOps tool stack, primarily focusing on HubSpot. This includes building workflows, maintaining dashboards, and ensuring that the tools used by sales, marketing, and customer success teams are efficient and effective. The associate also supports the alignment of local projects with global strategies and helps implement new tools that cater to the LATAM market needs.

To qualify for the Revenue Operations Associate role at Wati, candidates should ideally have 2-4 years of experience in Revenue Operations, SalesOps, or MarketingOps within a B2B SaaS environment. Hands-on experience with HubSpot CRM is essential, along with a strong understanding of SaaS metrics and excellent communication skills in English and either Spanish or Portuguese. A collaborative mindset and problem-solving skills are also key attributes we seek.

The Revenue Operations Associate at Wati directly contributes to our growth in LATAM by optimizing tools and processes that empower our sales, marketing, and customer success teams. By implementing local solutions and training team members on effective use of tools like HubSpot, the associate helps drive efficiency and revenue growth, ensuring that the region operates smoothly and is aligned with our global strategies.

Wati embraces a remote-first work culture, which promotes flexibility and inclusivity. The Revenue Operations Associate will work in a globally distributed team that values collaboration, adaptability, and innovation. This environment allows team members to thrive while managing diverse priorities and projects across various regions, all from the comfort of their own home.

As a Revenue Operations Associate at Wati, you will primarily work with HubSpot CRM but will also engage with various tools such as Calendly, Chargebee, Intercom, and other LATAM-specific SaaS platforms. Supporting the regional tech stack is essential to ensure that sales, marketing, and customer success operations are fully optimized.

Demonstrate your hands-on experience by discussing specific HubSpot projects you've managed. Mention tasks like building workflows, maintaining dashboards, or integrating third-party tools that showcase your ability to optimize CRM for team efficiency. Highlight any improvements you've driven through automation or data integrity management.

Discuss your approach to prioritizing tasks by outlining how you assess urgency and importance. Mention any tools or methods you use for time management, such as project management software or to-do lists, and give examples of how you've successfully delivered on multiple projects simultaneously.

Share a specific challenge you faced in a past role and outline the steps you took to identify the root cause. Discuss the innovative solutions you proposed and implemented, as well as the impact of your solution on the team's efficiency or revenue.

Explain your strategies for maintaining data hygiene, including regular audits, data validation processes, and user training. Discuss how you have previously implemented standard operating procedures for data entry and management to ensure that data remains accurate and usable.

Talk about the resources you utilize for staying current, such as industry blogs, webinars, networking with peers, or conferences. Mention any relevant forums or communities where you actively participate to share knowledge and learn from others in the field.

Provide insights into your previous experience working with various teams, such as sales, marketing, and customer success. Highlight a specific instance where collaboration led to improved outcomes and how you navigated different team dynamics to achieve success.

Explain your process for evaluating new tools by considering factors like local market needs, compliance with regulations, and integration capabilities. Discuss how you've approached implementation in the past while ensuring that all team members are adequately trained and onboarded.

Share a detailed account of a project you led that resulted in improved revenue metrics. Include what the project entailed, the strategies you employed, and the measurable outcomes. Emphasize your role and how you motivated the team to achieve the project goals.

Discuss the key tools that are most beneficial for the role, like HubSpot, project management software, and analytics tools. Emphasize your proficiency with these technologies and how they contribute to optimizing workflows and collaboration among teams.

Explain your approach to communication, such as being mindful of cultural nuances, using clear and concise language, and leveraging communication tools effectively. Share experiences from your past roles where you adapted your communication style to foster collaboration in a diverse global team.