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Customer Experience Attendant

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

1112 West Wyomissing Rd

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Attendant is responsible for the functions below, in addition to other duties as assigned:

  • Greets customers in a cheerful manner as they enter the store and thanks them as they leave. Answers customer questions and provides other assistance as required to ensure quality customer service.
  • Retrieves all shopping carts on the premises safely and efficiently. Ensures that carts are not left in parking areas and taken from cart corral to front porch of store for customer use. Empties carts of debris. Takes defective carts out of service.
  • Helps customers by loading their groceries into vehicles.
  • Keeps parking lot, store vestibule and front-end clean and free of debris. Maintains trash and recycling receptacles on porch, empties and replaces bags as necessary.
  • Remains alert to safety issues. Pays particular attention to the entrance and exit areas to ensure they are not blocked and are free from slip and fall hazards.
  • Assists cashiers by bagging groceries as required. Promptly responds to intercom pages. Sweeps, washes, mops and does general clean-up work. Cleans restrooms and break rooms, replenishes supplies, disposes of waste and keeps building and surrounding grounds in orderly condition.
  • May operate (if over 18 years of age and properly trained – training provided) various motor driven equipment used for cleaning. Maintains cleaning equipment in good repair.
  • Helps keep the sales floor free of slip and trip hazards. May also clear sidewalks and porch of snow and ice. Disposes of trash and other debris in back room, break room, front-end and parking lot.
  • Notifies store management when repairs or maintenance is needed or when he/she observes unsafe conditions which require more than his/her attention. Also, informs store management when there is need for more supplies.
  • Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
  • May complete other duties of staff as required by management.


SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.

Weis Markets is an Equal Opportunity Employer:  Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

What You Should Know About Customer Experience Attendant, Weis Markets

Are you looking for an engaging opportunity to work with a team that values respect and growth? Weis Markets, located in beautiful West Lawn, Pennsylvania, is on the lookout for a friendly and proactive Customer Experience Attendant to join our team. In this role, you'll be the welcoming face of our store, greeting customers as they arrive and ensuring they leave with a smile. Your responsibilities will include not only answering questions and providing assistance but also maintaining the cleanliness of the store and parking lot. Picture yourself gathering shopping carts, loading groceries into customers' vehicles, and keeping our vibe positive and tidy! Your alertness to safety concerns will help prevent slip and fall accidents, and your cooperation with co-workers means every workday runs smoothly. We believe in recognizing and valuing our associates, so you'll be supported in your personal and professional development. If you're ready to dive into a rewarding environment where teamwork is celebrated and community focuses abound, the Customer Experience Attendant position at Weis Markets is perfect for you!

Frequently Asked Questions (FAQs) for Customer Experience Attendant Role at Weis Markets
What are the main responsibilities of a Customer Experience Attendant at Weis Markets?

As a Customer Experience Attendant at Weis Markets, your responsibilities include greeting customers, retrieving shopping carts, assisting with loading groceries, maintaining cleanliness in the store and parking areas, and responding to intercom pages. We want you to create a welcoming shopping experience while ensuring safety and cleanliness around the store.

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What qualifications do I need to apply for the Customer Experience Attendant position at Weis Markets?

To apply for the Customer Experience Attendant position at Weis Markets, candidates should be working towards or have completed a high school diploma or GED. Prior experience is not needed, as we provide the necessary training. Enthusiasm for teamwork and customer service is always a plus!

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What skills are beneficial for a Customer Experience Attendant at Weis Markets?

Key skills for a Customer Experience Attendant at Weis Markets include strong customer service abilities, attention to detail, and a proactive approach to problem-solving. Good communication and teamwork skills are essential, as you'll be interacting with customers and collaborating with colleagues to maintain an enjoyable shopping environment.

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How does Weis Markets support the professional growth of a Customer Experience Attendant?

Weis Markets is committed to the growth of its associates, including Customer Experience Attendants. We provide training for various tasks, ongoing support, and opportunities for advancement. Our focus on teamwork ensures you’ll learn and grow in a collaborative environment.

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Is the Customer Experience Attendant role at Weis Markets a full-time or part-time position?

The Customer Experience Attendant role at Weis Markets can vary based on the store's needs. This role typically offers part-time schedules, but full-time opportunities may also be available. We encourage you to reach out for specifics based on your interest!

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Common Interview Questions for Customer Experience Attendant
Can you describe a time when you provided excellent customer service?

When answering this question, think of a specific instance where you went above and beyond to help a customer. Highlight your enthusiasm and the steps you took to ensure their satisfaction, showcasing your commitment to the customer experience expected at Weis Markets.

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How would you handle a difficult customer?

When handling a difficult customer, remain calm and listen attentively. Empathize with their concerns and try to resolve the issue by offering solutions. Demonstrate how you can maintain a positive attitude and uphold the quality service standards that Weis Markets values.

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What safety measures would you consider while working as a Customer Experience Attendant?

Discuss your understanding of safety protocols, such as keeping walkways clear and promptly addressing any hazards. Emphasize your proactive nature and willingness to inform management about any unsafe conditions, demonstrating your commitment to maintaining a safe environment at Weis Markets.

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Why do you want to work as a Customer Experience Attendant at Weis Markets?

Explain your interest in the role and how it aligns with your values. You might mention Weis Markets' focus on respect and teamwork and how you appreciate a workplace that supports both associate development and community engagement.

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How do you prioritize tasks when managing multiple responsibilities?

Share your strategies for prioritizing tasks, such as assessing urgency and importance. You can also mention that you would communicate with your team to ensure smooth operations, emphasizing your cooperative spirit in a busy store environment like Weis Markets.

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What would you do if you noticed a customer struggling with their groceries?

Express that you would immediately offer assistance to the customer. Highlight your commitment to customer service by mentioning how small acts of kindness, like helping with groceries, can enhance the overall shopping experience at Weis Markets.

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Do you have any experience working in a team environment?

Whether you have previous experience or not, discuss how working in a team contributes to a positive workplace culture. Share an example of how collaboration made a project or task successful, reinforcing your readiness to be a team player at Weis Markets.

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How would you maintain cleanliness in high-traffic areas of the store?

Talk about your awareness of cleanliness importance, especially during peak hours. Describe steps you might take, like regular checks and promptly addressing spills or trash, to ensure that Weis Markets remains welcoming and safe for customers.

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What do you think is essential for fostering a welcoming atmosphere in a retail environment?

Highlight the importance of greeting customers warmly and maintaining a positive demeanor throughout their shopping experience. Share that attentiveness and a friendly approach are small, yet significant, ways to create a welcoming atmosphere, as valued by Weis Markets.

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What skills do you think are most important for a Customer Experience Attendant?

Discuss skills such as communication, problem-solving, and time management as critical components for success as a Customer Experience Attendant. Make sure to relate these skills back to how they can enhance customer satisfaction and support store operations at Weis Markets.

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The Weis family is wise to the ways of grocery retailing. Weis (pronounced "Wise") Markets, founded in 1912, runs about 160 grocery stores, mostly in Pennsylvania but also in Maryland, New Jersey, New York, and West Virginia. In addition to the We...

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DATE POSTED
April 7, 2025

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