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Lending Operations Manager - Commercial Real Estate Loan Operations Homebuilder Division

About this role:Wells Fargo is seeking a Lending Operations Manager within Commercial Real Estate Homebuilder Operations in Wholesale Lending.In this role, you will:• Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, post-closing, loan monitoring and loan servicing activities• Engage stakeholders and internal partners associated with the Lending Operations functional area• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area• Participate in the formulation and implementation of new and revised systems, policies, and guidelines• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies• Resolve issues regarding performance of a business unit or functional area to ensure business objectives are met• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers• Manage allocation of people and financial resources for Lending Operations• Mentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications:• 4+ years of Operations and transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education• 2+ years of Leadership/Management experienceDesired Qualifications:• Excellent written and verbal communication skills• A track record of building and leading successful teams• Comfort navigating ambiguity• Ability to leverage available resources and data to translate business goals into action• Flexibility in a changing environment and the ability to lead a team through the same• Commercial Contruction loan experience in an operations environment• Loan IQ (LIQ) experience• Intermediate Microsoft Office Application skillsJob Expectations:• Hybrid work schedule, 3 days' in office, 2 days' work from home, weeklyPay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$73,100.00 - $129,900.00BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.• Health benefits• 401(k) Plan• Paid time off• Disability benefits• Life insurance, critical illness insurance, and accident insurance• Parental leave• Critical caregiving leave• Discounts and savings• Commuter benefits• Tuition reimbursement• Scholarships for dependent children• Adoption reimbursementPosting End Date:4 Dec 2024• Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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What You Should Know About Lending Operations Manager - Commercial Real Estate Loan Operations Homebuilder Division, Wells Fargo

Are you ready to make a significant impact in the world of lending? As a Lending Operations Manager for Wells Fargo's Commercial Real Estate Loan Operations Homebuilder Division in Charlotte, NC, you'll play a crucial role in overseeing loan production, servicing, and construction loan activities. Your strategic input will be invaluable as you engage with stakeholders and help streamline processes to enhance operational efficiency. You’ll lead a team dedicated to excellence in loan processing, documentation, post-closing, and monitoring, ensuring that compliance with legal and regulatory standards is always met. It’s not just about managing day-to-day tasks; you will also identify areas for improvement, mentor your team, and guide talent development. Your keen insights and experience in loan operations will directly contribute to Wells Fargo’s reputation for reliability and customer-focused service in the lending industry. The collaborative environment here will allow you to work closely with various peers and managers, fostering a spirit of teamwork and innovation. Plus, with the flexibility of a hybrid work schedule, you can balance professional responsibilities with personal commitments. If you have a solid background in operations, proven leadership skills, and a passion for driving success in your team, this might be the perfect opportunity for you. Join us as we elevate our commercial real estate lending operations to new heights!

Frequently Asked Questions (FAQs) for Lending Operations Manager - Commercial Real Estate Loan Operations Homebuilder Division Role at Wells Fargo
What are the primary responsibilities of the Lending Operations Manager at Wells Fargo?

The Lending Operations Manager at Wells Fargo is responsible for overseeing the Loan Production, Loan Servicing, and Commercial Real Estate Construction Loan team. Key responsibilities include managing loan processing, documentation, post-closing activities, and ensuring compliance with legal standards. The manager must engage stakeholders, recommend process improvements, and interpret/create policies while guiding their team towards operational excellence.

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What qualifications are needed for the Lending Operations Manager position at Wells Fargo?

For the Lending Operations Manager role at Wells Fargo, candidates need a minimum of 4 years in operations experience, alongside at least 2 years in a leadership or management position. Familiarity with commercial construction loans and tools like Loan IQ is highly desirable. Possessing strong communication skills and an ability to navigate ambiguity is also crucial for success in this role.

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How does Wells Fargo support career development for Lending Operations Managers?

Wells Fargo emphasizes talent development and mentorship, making it a great place for Lending Operations Managers to grow their careers. The company actively promotes employee training, offers resources for skill enhancement, and fosters an environment that encourages collaboration and innovative thinking among colleagues, ensuring managers can effectively guide their teams.

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What type of work schedule can a Lending Operations Manager expect at Wells Fargo?

A Lending Operations Manager at Wells Fargo will benefit from a hybrid work schedule, which allows for a mix of in-office and remote work. Specifically, this role requires three days in the office and two days working from home each week, offering a flexible balance between professional duties and personal life.

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What benefits does Wells Fargo offer to Lending Operations Managers?

Wells Fargo provides a comprehensive benefits package for Lending Operations Managers, including health benefits, a 401(k) plan, paid time off, and various types of insurance. Additional perks such as tuition reimbursement, parental leave, and adoption reimbursement enhance the overall employee experience, demonstrating Wells Fargo's commitment to supporting its employees.

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Common Interview Questions for Lending Operations Manager - Commercial Real Estate Loan Operations Homebuilder Division
Can you describe your experience in managing loan operations?

In responding to this question, detail specific examples of your successes in loan operations management, such as improving team processes or enhancing customer satisfaction. Emphasize your leadership style and any metrics that illustrate your impact.

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What strategies do you utilize to ensure compliance in lending operations?

Discuss your approach to maintaining compliance, including regular audits, staying updated on regulations, and training your team. It's valuable to highlight specific compliance frameworks you have worked with and how they impacted your previous roles.

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How do you prioritize tasks in a fast-paced lending environment?

Share your methods for prioritization, such as using task management tools or delegating effectively. Highlight your ability to assess team strengths and align tasks with business objectives, ensuring that critical deadlines are met efficiently.

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Describe a time when you identified a process improvement opportunity. What was the outcome?

Provide a concrete example of a process improvement initiative you launched, detailing the before and after situations. Quantify the results in terms of efficiency, cost savings, or team performance improvement.

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How do you manage team dynamics and foster collaboration?

Explain how you build team morale and encourage collaboration, perhaps through regular team meetings, open communication practices, or team-building activities. Discuss the importance of creating a safe space for team members to express their ideas.

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What challenges have you faced in lending operations and how did you overcome them?

Select a specific challenge that demonstrates your problem-solving skills. Discuss the steps you took to address the issue and the lessons learned that helped you improve your team's performance.

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How do you maintain strong relationships with stakeholders?

Talk about your communication style and the importance of regular updates and transparency. Provide examples of how you have successfully collaborated with other departments to achieve business goals.

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What role does technology play in enhancing lending operations?

Share your insights on leveraging technology, including specific tools you’ve deployed to streamline operations or improve customer service. Mention any experience with systems like Loan IQ, emphasizing how it can enhance efficiency and accuracy.

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How do you handle conflict within your team?

Describe your conflict resolution approach, focusing on active listening, mediation, and finding common goals. Share an example of a past conflict and how it was resolved for a positive team outcome.

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What do you most enjoy about working in lending operations?

Convey your passion for the lending field, emphasizing the satisfaction of helping clients achieve their financial goals through efficient processes. Highlight specific aspects of the job that motivate you, like problem-solving or team growth.

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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S. Wells Fargo is No. 47 on Fortu...

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DATE POSTED
December 3, 2024

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