AI Program Manager

The AI Program Manager at Welocalize is primarily responsible for managing client relationships, scoping and budgeting MT suitability evaluations, analyzing results of MT systems, providing training to linguists, and preparing reports on client programs. Additionally, they support the pre-sales process with expertise in proprietary AI solutions, contribute to strategy building, and stay informed on industry developments in AI.

To become an AI Program Manager at Welocalize, candidates should ideally hold a Master's Degree or a Bachelor's Degree alongside relevant experience in localization or project management. A minimum of 5 years of active experience in roles like project management, language quality, or talent management, as well as hands-on experience with localization software and CAT tools, is also essential.

An AI Program Manager contributes to machine translation by critically analyzing MT suitability across different systems and languages, managing evaluations, and ensuring proper hand-offs between teams. They also track costs and savings, provide essential training to linguists, and support their clients with data-driven strategy building for optimal MT and AI solutions.

Industry knowledge is crucial for an AI Program Manager at Welocalize because it enables them to stay updated on the latest trends in AI and language services. This knowledge allows them to contribute effectively to internal discussions on tools and methods, engage in research and industry events, and test new technologies that can enhance Welocalize's offerings.

Essential skills for an AI Program Manager at Welocalize include strong project management abilities, a solid understanding of linguistics and translation, proficiency with localization software, and excellent communication skills. Familiarity with Excel Power Pivots and Macros is also desirable, alongside a commercial approach and the ability to work independently and collaboratively across teams.

Welocalize offers various training opportunities for AI Program Managers, including training internal linguists, preparing documentation, and ensuring a structured onboarding process. They also work to develop their skills by attending industry events, engaging in internal discussions about new tools, and participating in knowledge-sharing sessions across teams.

Holding the position of AI Program Manager at Welocalize allows professionals to deepen their expertise in machine translation and AI technologies while enhancing project management and client relationship skills. This role provides the chance to lead significant projects, engage with diverse global teams, and stay at the cutting edge of innovation in localization, making it an excellent stepping stone for career advancement.

Discuss any hands-on experience you have with different machine translation technologies, your involvement in evaluating MT suitability, and your capacity to integrate these solutions into localization processes. Highlight specific projects where you successfully coordinated with cross-functional teams.

Emphasize the importance of thorough, structured training programs. Describe how you would prepare training materials, provide practical exercises, and gather feedback to continuously improve the training process for linguists engaging with AI tools.

Provide a clear example showcasing your project management skills. Detail the project's goals, the challenges faced, how you coordinated teams, and the outcomes achieved. Highlight any metrics that demonstrate the project's success, such as cost savings or client satisfaction.

Mention methods you use to keep your knowledge current, such as following industry publications, attending conferences, engaging with professional networks, or participating in webinars. Show that you actively seek opportunities for professional development.

Explain your approach to client relationship management, focusing on clear communication, understanding client needs, and setting realistic expectations. Provide an example of a time when you successfully navigated a challenging client situation.

Discuss the importance of cost tracking in project management, particularly in terms of ensuring budget adherence, analyzing expenditures, and identifying areas for savings. Share any tools or systems you’ve used to monitor costs effectively.

Provide details about the specific localization software and tools you've worked with, your level of proficiency, and how you’ve utilized these tools to enhance workflow efficiency during projects.

Highlight your openness to constructive criticism and your commitment to continuous improvement. Discuss how you gather feedback, implement changes, and communicate updates to your team or clients.

Share a specific instance where you coordinated a diverse team. Focus on your leadership style, how you fostered collaboration, and the outcomes of the project. Highlight any conflict resolution skills or strategies you employed.

Share your insights on emerging trends in AI and localization, such as advancements in machine learning, the impact of automation on the industry, and how you envision these developments shaping future localization strategies.