Senior Quality Assurance (QA) Technician

As a Senior Quality Assurance (QA) Technician at Willow, your primary responsibilities will include conducting complaint investigations, performing equipment calibration, inspecting incoming materials, and ensuring compliance with quality management systems. You'll be actively involved in root cause analysis and maintaining calibration records, while also collaborating with various teams to implement necessary corrective actions and drive continuous improvement.

To qualify for the Senior Quality Assurance (QA) Technician role at Willow, candidates should ideally possess a technical certificate or an Associate’s degree in a relevant field, along with 5-8 years of experience in Quality Assurance, particularly in the medical device sector. Familiarity with FDA QSR regulations and ISO 13485 quality systems is preferred, as well as proficiency in tools like MS Access, Excel, and ERP systems.

The Senior Quality Assurance (QA) Technician contributes significantly to product compliance at Willow by conducting inspections of incoming materials and components to verify that they meet strict specifications, and by following established procedures that align with regulatory requirements. Your detailed documentation and participation in audits ensure that our processes are adhered to, thus maintaining high quality standards.

The Senior Quality Assurance (QA) Technician role at Willow requires the ability to sit, stand, and walk for extended periods in a manufacturing environment. Additionally, candidates should be able to lift up to 20 lbs occasionally and possess the visual acuity necessary for detailed inspections, including working with microscopes to ensure the quality of our products.

The salary range for a Senior Quality Assurance (QA) Technician at Willow is between $110,000 to $120,000 annually. This competitive salary reflects the level of expertise and experience required for this essential role in promoting women's health through quality assurance.

When answering this question, share specific examples of complaint investigations you've conducted, outlining the methods you used for root cause analysis and how you documented your findings. Highlight your collaborative efforts with cross-functional teams to implement corrective actions.

Discuss your familiarity with FDA QSR regulations and ISO 13485 quality systems. Provide examples of how you follow established procedures and have participated in audits, addressing how you ensure quality compliance within your day-to-day responsibilities.

When addressing this question, outline your approach to identifying non-conforming materials and the steps you take to collaborate with the quality team. Discuss any specific tools or methods you use for documenting issues and implementing improvements.

Share your previous experience with maintaining measurement and testing equipment. Detail how you verify functionality, maintain calibration records, and troubleshoot any issues to ensure operational efficiency, specifying any relevant tools or techniques you've used.

Emphasize the importance of continuous improvement in your previous roles. Explain how you identify opportunities for process enhancements and how you've worked with engineering and manufacturing teams to implement changes that enhance compliance and product reliability.

Discuss your documentation practices, emphasizing accuracy and attention to detail. Provide examples of records you maintain, such as inspection logs or investigation reports, and how you ensure that these records meet regulatory requirements.

Share specifics about the quality management systems you've utilized, particularly highlighting any experience with FDA QSR and ISO standards. Explain how these experiences have influenced your approach to quality assurance.

Prepare a specific example that showcases your problem-solving skills. Describe how you identified the quality issue, the analysis you conducted, and the actions you took to resolve it, focusing on the impact of your intervention on product quality.

Discuss your communication and teamwork skills, providing specific examples of how you've worked effectively with engineering and manufacturing teams. Highlight how collaboration facilitated improvements and ensured compliance with quality standards.

Reflect on your experiences and discuss the key qualities you think are vital for success in this role. Mention qualities such as attention to detail, strong analytical skills, ability to work independently, and effective communication skills, ensuring to relate them to the specific tasks you'll undertake.