QC Specialist

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Digital Lab, Website QC Specialist, is a key cross-functional member of the Web Channel team responsible for leading quality checks and analysis on AbbVie’s Digital Marketing Platform (ADMP) website projects. This position plays a critical role in delivering high quality, perfectly functioning AEM websites to customers. You will test and evaluate authored content on AEM CMS and help identify mistakes, errors, and other user experience issues.

The Website UX QC specialist is specifically responsible for In-house POD authored website quality across Consumer and HCP (health care professional) working with cross functional team members in an agile POD, you will partner closely with Web specialists to understand the scope and requirements of the projects and own the quality through the content life cycle.

This role will focus on tactical execution of the QC of websites, including Functional Requirements Document updates, testing of authored content, and all revisions completing publishing on AEM environment. As a primary Quality subject matter expert, this role is responsible to ensure project briefs match the executed authoring updates, to ensure that every project delivers the Brand message to its target audiences and meets business objectives. Success in this role will be demonstrated by providing quality work output, screening for errors, and refining usability throughout the software development and implementation process.

As a member of the AbbVie Digital Lab supporting our brand franchises, the Website QC manager is responsible for working with multiple stakeholders and coordinating across a large matrixed organization of stakeholders including, Marketing, IT, AORs & Agency partners, and Analytics and Marketing Operations stakeholders.

Primary responsibilities of this role:

• Check all authored work against Project Brief before it is sent to Web Specialists (WS)
• Check all authored edits post-MRP review, before WS/agency review, and before screen-shotting for Final submission
• QC all Content Matrices before they are submitted to Platform Team – Submit to Platform team and own the communication to streamline process.
• Own QC Metrics and reporting for Content projects
• Partner with Web Specialists to produce FRD Functional Requirement Document updates.
• Be flexible. Embrace and exercise a Test and learn approach to adopt and modify over time key enhancements to overall web authoring and publishing process.

Additional key Responsibilities Include:  

• Familiarity with process management tools including but not limited to: Trello, Smartsheet, etc.
• Enable new processes that create efficiency and agility and guide marketers and agencies in new ways of working
• Collaborate effectively in a matrixed environment with Brand Marketing, Creative/CRM/Digital agencies, Media, Market Research, Analytics, Business Technology Solutions (BTS), Sales Operations, and Medical/Regulatory/Legal integrated business partners.

• Partner closely with Marketing Operations and including Medical/Regulatory/Legal/Privacy partners to educate, lead and help AbbVie anticipate and balance organizational needs. 
• Troubleshoot roadblocks and identify creative and compliant solutions to facilitate forward motion of new initiatives.
• Learn or leverage expertise in pharma requirements and guidelines

• Minimum 5 years of QA testing experience and/or web editing experience
• In depth knowledge and experience working on commercial websites
• Experience in Agile frameworks desired.
• High attention to detail and solid analytical skills
• Outstanding written and verbal communication skills 
• Bachelor’s degree preferred
• Requires strong collaboration and interpersonal skills to be effective managing through a highly matrixed organization.
• Skills required include business acumen, organizational assessment, creativity, interpersonal skills, and quantitative analytical abilities.
• Outstanding communicator and comfortable interacting with a diverse group of technical and non-technical people.

Competencies:

• Excellent verbal and written communication skills.
• Attention to detail and follow-through on execution.
• Veeva Vault training and experience required.
• Strong project management abilities and critical work tool experience.
  • e.g. Excel, Visio, MS Project, PowerPoint, Smartsheet
• Ability to work and lead independent initiatives without day-to-day supervision.
• Able to prioritize & gracefully manage competing priorities to ensure deadlines are met.
• Collaborative nature and ability to influence and guide cross-functional stakeholders.
• Acumen for how digital agencies operate: scope of work process/mgmt., timelines.
• Inquisitive, strong analytical skills, including the ability to infer and apply learnings.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

• This job is eligible to participate in our short-term incentive programs. ​​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html