E-Commerce Specialist (South Africa)

The E-Commerce Specialist at Wing will be responsible for managing website operations, ensuring a seamless user experience, optimizing product listings, responding to customer inquiries, developing partnerships with content creators, and managing inventory levels. They will also collaborate with internal teams for promotional activities and manage PPC advertisement campaigns.

Candidates applying for the E-Commerce Specialist position at Wing should have at least one year of experience in e-commerce and website maintenance, proficiency in platforms like Shopify, Amazon, and eBay, and a strong understanding of SEO best practices. Excellent English communication skills and familiarity with Google Analytics are also crucial.

An E-Commerce Specialist at Wing should be familiar with various tools, including Shopify, Amazon, and eBay for e-commerce operations, Google Analytics for data tracking, and MS Office, particularly Excel for reporting and inventory management.

At Wing, E-Commerce Specialists enjoy a range of benefits, including health insurance, job security, performance incentives, paid training, and opportunities for career growth in an inclusive and supportive work environment. Plus, you'll have the flexibility of working from home!

The salary for the E-Commerce Specialist position at Wing varies based on experience, with entry-level salaries up to $570, intermediate-level salaries up to $710, and expert-level salaries reaching up to $860 per month, all accompanied by health insurance benefits.

When answering this question, highlight your specific experience with platforms like Shopify or Amazon, mentioning any successful strategies you've implemented, such as improving product listings or optimizing customer experiences. Provide examples of metrics you tracked to evaluate success.

Demonstrate your customer service approach by discussing how you prioritize timely and empathetic responses. Highlight any tools you use to track inquiries and resolve issues, showing your ability to maintain customer satisfaction.

Discuss your approach to keyword research, optimizing titles and descriptions, and using high-quality images. Specific examples of how your strategies have led to increased visibility and sales can strengthen your answer.

Share a specific example that outlines your role in establishing the partnership, the outcomes achieved, and how it benefited the brand and the influencer, illustrating your skills in relationship building.

Emphasize your communication skills and teamwork by describing how you initiate discussions, gather input from different departments, and create a cohesive plan for promotional campaigns, mentioning specific tools you use to facilitate collaboration.

Talk about any relevant experience managing PPC campaigns, including budget management, setting objectives, monitoring performance, and optimizing ads based on analytics data. Sharing specific examples of campaign successes can make your answer more compelling.

Express your commitment to continued learning by discussing the resources you use, such as industry blogs, online courses, and webinars. Mention any specific trends you've adjusted your strategies to incorporate successfully.

Describe your systematic approach to inventory monitoring, including tools or software you use, regular audits, and how you coordinate with suppliers to maintain stock levels, emphasizing your attention to detail and organizational skills.

Discuss your preferred tools for communication and reporting, such as Google Analytics or project management software. Highlight how you ensure information is shared transparently among team members and stakeholders.

Talk about essential qualities like adaptability, analytical thinking, creativity, and excellent communication skills. Provide examples of how you've demonstrated these qualities in past roles, emphasizing their impact on the success of your projects.