Senior Site Reliability Engineer

As a Senior Site Reliability Engineer at Wisp, your primary responsibility will be to ensure that our systems are reliably available to serve patients. You'll build and maintain AWS infrastructure using tools like Terraform and Terragrunt, optimize Kubernetes environments, manage traffic ingress, and establish observability solutions. Your role also involves championing CI/CD best practices and collaborating closely with security and software engineers to enhance system reliability and performance.

The ideal candidate for the Senior Site Reliability Engineer role at Wisp should have at least 5 years of professional experience in software engineering or site reliability engineering. Proficiency in Python, Go, or Shell scripting is essential, along with a deep understanding of networking fundamentals such as TCP/IP, firewalls, and load balancing. Expertise in container orchestration technologies like Kubernetes is also necessary to excel in this role.

Wisp encourages continuous professional growth by providing opportunities for skill enhancement, ownership in projects, and collaboration with cross-functional teams. As a Senior Site Reliability Engineer, you’ll work closely with other tech experts, learn new technologies, and be part of an environment that values innovation and improvement. We believe that fostering a culture of ownership leads not only to personal growth but also to a better product for our users.

To succeed as a Senior Site Reliability Engineer at Wisp, you should have strong technical skills in scripting languages such as Python, Go, or Shell. Additionally, a deep knowledge of networking fundamentals, performance optimization, and automation workflows is crucial. Familiarity with container orchestration technologies like Docker and Kubernetes, as well as infrastructure as code practices, are also essential for this role.

The team culture at Wisp is collaborative and inclusive, promoting a healthy work-life balance while ensuring that everyone’s voice matters. We encourage open communication between technical and non-technical teams to foster creativity and innovation. As a Senior Site Reliability Engineer, you’ll have the chance to bring your ideas to the table and work on projects that have a meaningful impact on healthcare delivery.

Absolutely! When discussing your AWS experience, elaborate on the specific services you've worked with, highlight projects where you’ve implemented infrastructure using tools like Terraform or CloudFormation, and discuss the outcomes. Mention any challenges you faced and how you overcame them, emphasizing your problem-solving skills.

When answering, focus on the key principles of Site Reliability Engineering. Discuss how you would implement monitoring systems, use chaos engineering to identify weaknesses, establish SLAs, and ensure thorough documentation. Provide examples of how you've maintained uptime and performance in past roles.

In your response, outline a structured incident response process—from detection to resolution. Share any incidents you've managed in the past, how you communicated during the event, and the ways you conducted post-mortems to prevent future occurrences. This demonstrates your analytical and team collaboration skills.

Discuss the specific CI/CD tools you’ve used, like Jenkins or GitLab CI, and explain how you implemented these systems within your workflows. Focus on how you automated testing and deployment processes, improving efficiency and minimizing errors in production.

Detail your hands-on experience with Kubernetes. Talk about deploying, scaling, and managing applications with it. You may also want to mention any specific challenges you've faced while working with Kubernetes and how you resolved them, showcasing your technical know-how and resilience.

In answering this question, highlight your ability to assess project urgency and importance. Discuss using tools or methodologies like Agile or Kanban, and explain how you allocate resources or delegate tasks among team members to ensure timely delivery while maintaining quality.

Share a specific instance where you identified a performance issue, the steps you took to analyze it, and the improvements implemented. Make sure to highlight quantifiable results, such as reduced load times or increased system availability, demonstrating both your analytical skills and impact on the project.

Outline your approach to implementing monitoring solutions, using tools like Prometheus or Grafana. Discuss metrics you prioritize, alerts you set up, and how you use collected data to make informed decisions. This showcases your proactive approach and commitment to system reliability.

Explain the best practices you follow for securing infrastructure, including regular audits, monitoring access controls, and employing encryption standards. Discuss how you collaborate with other teams to implement security measures, emphasizing your attention to detail in protecting sensitive data.

Share your alignment with Wisp's mission to empower patients in healthcare. Discuss how the role resonates with your career goals and values. Mention any specific projects or technologies at Wisp that attract you, demonstrating your knowledge and enthusiasm for the position.