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Director of HR, Operations

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

The Director of HR Operations will lead HR program design and implementation, enhance HR efficiency, and ensure compliance with relevant regulations while overseeing a team to deliver effective HR services.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Key responsibilities include leading the design and administration of HR operational processes, managing benefits and data integrity, supporting HR initiatives for employee engagement, and ensuring compliance with regulations.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Required skills include strong expertise in HRIS, benefits management, project management, communication, and problem-solving capabilities, along with proficiency in MS Office.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: Preferred qualifications include a Bachelor's degree in HR or a related field, at least 8 years of progressive HR experience, and some payroll and benefits experience.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: The job is located in Charlottesville, VA, USA.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: Not provided by employer. Typical compensation ranges for this position are between $90,000 - $150,000.



Job Description:

The Director of HR Operations leads the design, implementation and administration of operational processes used to deliver HR programs and projects. Collaborates with managers and team members to provide consultation, process design of HR program implementation and initiatives, including compensation, benefits, reporting and space planning. Oversees, designs and implements data-driven initiatives and processes to ensure data integrity. Additional responsibilities may include studying and interpreting all relevant local, state, and federal regulations, and ensuring that all HR operations, processes, policies, and recordkeeping are compliant with the relevant laws. This role plays an integral role focusing on enhancing HR efficiency, streamlining processes, and contributing to a positive team member experience. A team of HR operations team members report to this position within the Operations Center of Expertise (COE).

Responsibilities:

  • Lead the design, implementation, and administration of operational processes used to deliver HR programs as well as employee engagement programs geared to retain employees.
  • A hands-on approach to managing operations and engagement initiatives, while working with senior leaders as a strategic business partner.
  • Provide professional expertise and support in the design, development and implementation of the HR operation processes to create an efficiencies, transparency, and data integrity.
  • Oversees team member data management processes to ensure that data is secure and maintained consistent with WorldStrides’ policies and privacy regulations.
  • Manages a department function that includes benefits, HR systems, space planning and team member engagement.
  • Manage all aspects of benefits administration and broker relationships and ensure compliance with federal and state laws.
  • Provide subject matter expertise and project management support during mergers and acquisitions, when applicable.
  • Experience with departmental budgets and forecasting.
  • Management of WorldStrides’ policies management and inventory.
  • Builds and manages strategic relationships to proactively facilitate effective information flow, decision making, and actions all HR actions across the unit and project levels.
  • Provides mentoring and coaching within the COE.
  • Actively work with HRBPs to identify any areas for improvement within the daily operational processes of the HR department; actively participate in improvement initiatives that increase the productivity, efficiency, standardization, and harmonization of HR operations.
  • Engages in solving HR problems by gathering facts, conducting proper consultations, and responding appropriately to each situation while working towards solutions that meets the needs of the business and culture.
  • Works with leadership to ensure WorldStrides fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations through good management practices.
  • Oversee office management function and space planning to meet business needs to align with staffing strategy.

Qualifications:

  • Demonstrated ability to solve complex technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge is a must.
  • Strong experience with HRIS, benefit renewals, compensation, and project management.
  • Demonstrated ability to communicate clearly and concisely, both orally and in writing
  • Strong knowledge of MS Office and HRIS applications.
  • Ability to work both independently and as part of a team and demonstrated integrity, independent thinking, judgment, and respect for others are required.
  • Previous experience in capturing metrics and producing various employment reports preferred.
  • Bachelor’s degree in human resources, business or psychology, or in a relevant field of study preferred or equivalent combination of education
  • At least eight (8) years progressive human resources experience.
  • Some payroll and benefit experience preferred.

Average salary estimate

$120000 / YEARLY (est.)
min
max
$90000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director of HR, Operations, WorldStrides

Are you ready to step up as the Director of HR Operations at WorldStrides in beautiful Charlottesville, Virginia? This is an exciting opportunity for someone who thrives on enhancing HR efficiency and leading stellar HR programs. In this key role, you’ll be at the forefront of designing and implementing operational processes that help drive our HR initiatives, focusing on employee engagement and compliance with local, state, and federal regulations. You'll work closely with senior leaders, acting as a strategic partner and providing insights into process design for HR programs, including benefits management and compensation strategies. You'll also manage a dedicated team, ensuring data integrity while overseeing HR operations that touch all facets of our workforce. Your expertise in HRIS, project management, and strong communication skills will be crucial as you navigate various challenges and help the organization flourish. With a focus on employee well-being, you’ll integrate innovative solutions, streamline operations, and enhance the overall team member experience. If you're an experienced HR professional with at least 8 years in the field, ready to take the reins and make a real difference, this could be the perfect fit for you!

Frequently Asked Questions (FAQs) for Director of HR, Operations Role at WorldStrides
What are the main responsibilities of a Director of HR Operations at WorldStrides?

As the Director of HR Operations at WorldStrides, your main responsibilities include leading HR program design and implementation, managing benefits and compliance with regulations, and overseeing HR operational processes. You’ll collaborate with senior leaders to ensure effective employee engagement and efficient HR service delivery, making your role central to the overall HR strategy.

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What qualifications are required for the Director of HR Operations position at WorldStrides?

To qualify for the Director of HR Operations position at WorldStrides, you should have a Bachelor's degree in human resources, business, or a related field, along with at least 8 years of progressive HR experience. Familiarity with HRIS, benefits administration, and payroll is preferred, as well as strong project management and communication skills.

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How does the Director of HR Operations contribute to employee engagement at WorldStrides?

The Director of HR Operations plays a crucial role in enhancing employee engagement at WorldStrides by designing and implementing operational processes that promote a positive workplace culture. This includes leading initiatives that focus on retention, transparency, and effective communication across the organization.

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What skills are essential for the Director of HR Operations role at WorldStrides?

Essential skills for the Director of HR Operations role at WorldStrides include strong expertise in HRIS, project management skills, proficiency in MS Office, exceptional communication abilities, and problem-solving capabilities. You should also have a proven track record in benefits management and managing HR operational processes.

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Which challenges might a Director of HR Operations face at WorldStrides?

A Director of HR Operations at WorldStrides may face various challenges, including ensuring compliance with changing regulations, managing HR data integrity, and balancing the needs of the organization with those of employees. Additionally, navigating complex HR issues during mergers and acquisitions requires strong problem-solving and project management skills.

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Common Interview Questions for Director of HR, Operations
How have you successfully managed HR operational processes in your previous roles?

To effectively answer this question, provide specific examples where you led HR processes. Discuss the strategies you used to enhance efficiency, the results achieved, and how those experiences can benefit the role of Director of HR Operations at WorldStrides.

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Can you explain your experience with HRIS and how it has helped your previous organizations?

When answering this question, focus on specific HRIS systems you’ve worked with, how you leveraged them to streamline HR operations, and the improvements realized, such as better data management and reporting capabilities that would be relevant to WorldStrides.

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Describe a situation where you had to ensure compliance with HR regulations. What steps did you take?

In response to this question, share a detailed example that shows your attention to regulations. Outline the specific steps you implemented to ensure compliance and how it positively impacted the organization, demonstrating your capability for the Director of HR Operations role.

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What strategies would you implement at WorldStrides to improve employee engagement?

Your answer should reflect innovative initiatives you've successfully introduced in the past. Discuss how those strategies can be tailored to WorldStrides’ culture, focusing on transparency and communication to enhance staff engagement and satisfaction.

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How do you prioritize competing demands in a busy HR environment?

To answer this, provide insights into your organizational skills and strategies for prioritization. Discuss methods you've used to balance multiple projects effectively while maintaining high levels of service delivery, which would also benefit your responsibilities at WorldStrides.

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What is your experience with managing benefits administration?

Detail your experience in benefits administration, including any specific programs you have designed and implemented. Highlight how you've been able to manage vendor relationships and ensure compliance with laws during your past roles, showing your relevance for the Director of HR Operations.

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How would you approach mentoring junior HR staff at WorldStrides?

Discuss your mentoring philosophy and provide examples of how you've previously guided junior staff. Emphasize your commitment to developing future HR leaders, sharing your insights on the importance of mentorship in building a strong HR team.

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Can you give an example of a complex problem you solved in HR?

Focus on a specific challenge you encountered, detailing the steps you took to analyze and resolve it. Highlight your critical thinking and problem-solving skills, which are essential for the Director of HR Operations role at WorldStrides.

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What methodologies do you use for project management in HR initiatives?

Answer this question by outlining the project management methodologies you've relied on in the past, such as Agile or Waterfall. Explain how these methodologies can help streamline HR initiatives and improve project delivery at WorldStrides.

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How do you ensure data integrity in your HR processes?

Provide an overview of the methods and tools you've used to maintain data integrity within HR systems. Discuss the importance of data accuracy in managing HR operations and how these practices align with the expectations of the Director of HR Operations at WorldStrides.

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Founded in 1967, WorldStrides is passionate about creating life-changing learning experiences for every student. Throughout our over 50-year history, WorldStrides has facilitated programs for eight million participants to destinations around the w...

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DATE POSTED
April 17, 2025

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