Sr. In House Marketing Coordinator

As a Sr. In House Marketing Coordinator at Travel + Leisure Co., your primary responsibilities involve engaging with guests at our resorts, coordinating check-ins, and scheduling meetings with member services. You'll also distribute vital guest information like parking passes and activity schedules, while working closely with resort staff to streamline guest interactions. Meeting production standards is key, as you’ll directly contribute to our marketing initiatives and overall guest satisfaction.

To be a successful Sr. In House Marketing Coordinator at Travel + Leisure Co., we recommend having 1 to 3 years of experience in sales or marketing, although it’s not mandatory. Strong communication skills are essential for engaging effectively with guests, and proficiency in MS Excel and MS Word is preferred. A high school diploma is required, but a college degree is preferred, demonstrating your commitment to growth and professionalism in the industry.

Travel + Leisure Co. offers comprehensive initial paid training for the Sr. In House Marketing Coordinator position. This training covers essential sales processes, product knowledge, and the psychology behind making a sale, ensuring you feel confident and prepared to engage with guests. Ongoing development opportunities will also be available as you advance in your career with us.

As a Sr. In House Marketing Coordinator at Travel + Leisure Co., you will access a range of benefits, including comprehensive medical, vision, and dental coverage, uncapped commissions alongside a weekly base salary, and a 401K with employer match. We also offer various recognition programs to celebrate your achievements and other perks such as paid time off for volunteering, wellness programs, and more.

While having experience in sales or marketing is preferred, it is not a strict requirement for the Sr. In House Marketing Coordinator position at Travel + Leisure Co. We are willing to train candidates who are eager to learn and demonstrate strong communication skills and a passion for the travel industry.

In answering this question, highlight your interpersonal skills, experience in customer service, and enthusiasm for travel. Focus on how your communication skills can enhance guest engagement and improve the overall marketing strategy.

Discuss specific strategies you employ, like remaining calm, listening actively to guest concerns, and providing quick solutions. Showcase your ability to manage your emotions and maintain professionalism even under pressure.

Illustrate your experience collaborating in a team environment by sharing past successes and how you contributed to achieving group goals. Talk about your approach to communication and supporting team members.

Illustrate your proactive approach to planning, goal setting, and time management. Discuss the importance of staying organized and regularly reviewing your performance against key metrics to ensure you meet and exceed those standards.

Discuss your prioritization tactics, such as assessing the urgency and importance of each task, using tools like to-do lists or digital planners, and communicating with team members to ensure alignment on priorities.

Share your intrinsic motivations, such as personal growth, excitement about helping guests create memorable experiences, and financial rewards for achieving sales targets. Highlight how these motivate you to go above and beyond.

Mention resources you utilize, like industry newsletters, blogs, and webinars, to remain informed about changing consumer preferences, innovative marketing techniques, and emerging technologies in the travel industry.

Share a specific example where you turned a potential negative experience into a positive one, focusing on your communication style, empathy, and problem-solving skills that allowed you to leave a positive impression.

List relevant tools, including MS Excel and MS Word, and any CRM systems you have experience with. Discuss how these tools enhance your productivity and efficiency in managing guest interactions and marketing initiatives.

Provide a specific instance where you not only met but exceeded sales targets due to a unique strategy, teamwork, or exceptional customer interactions. Share metrics to highlight your success and the impact on your team.