We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.
Essential Job ResponsibilitiesHow You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. • Medical • Dental • Vision • Flexible spending accounts • Life and accident coverage • Disability • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan • Voluntary income protection benefits • Wellness program (subject to provider availability)• Employee Assistance ProgramCompensation
During the initial training period, the hourly wage is $23.00 plus commissions and bonuses. After the initial training period, the compensation is the state’s minimum wage per hour, plus commissions and bonuses.Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
As an Owner Onboarding Specialist at Travel + Leisure Co., you're stepping into a vital role that ensures new owners have an exceptional start to their vacation ownership journey. Nestled in the beautiful Napa County, CA, our mission at Travel + Leisure Co. is to put the world on vacation, and you will play a key part in making that happen! Your daily responsibilities will include delivering engaging presentations to educate new and existing owners about their purchases and answering any questions they might have. With a blend of proactive and reactive customer service, you will not only facilitate document signings but also provide top-notch support to help owners maximize their vacation experience. Each interaction is an opportunity to gather insights and feedback, which you’ll share with your OO Manager to drive improvements and enhance our training programs. You'll also collaborate with various teams to ensure our educational offerings attract and inform prospective owners. With a focus on communication and relationship-building, you'll help create lasting memories for travelers worldwide. If you're ready to be part of a company that values innovation, growth, and a fun work environment, the Owner Onboarding Specialist position at Travel + Leisure Co. could be your next exciting step!
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