Services Consultant

As a Services Consultant at Xelix, your primary responsibilities include leading implementation projects for our customers, acting as the key point of contact, and managing both internal and external stakeholders. You'll be involved in risk management and change management, ensuring customers are launched effectively on our platform.

Candidates looking to apply for the Services Consultant position at Xelix should have extensive experience in project management and customer implementations. A strong understanding of IT project delivery, software security, and customer relationship management is essential. Experience with file transfer protocols is a plus, along with any technical skills like Python or SQL.

At Xelix, Services Consultants have a wealth of opportunities for career growth. As the company expands, you could progress towards roles in Professional Services, Pre-Sales, or Customer Success. This is an ideal environment for those keen on enhancing their customer relationship management skills while gaining technical knowledge.

Xelix partners with some of the largest companies globally. As a Services Consultant, you’ll be engaging with high-profile clients and playing a crucial role in helping them optimize their accounts payable processes through our innovative solutions.

Working as a Services Consultant at Xelix comes with competitive compensation ranging from £45,000 to £55,000 depending on experience, along with generous annual leave, hybrid working options, comprehensive health benefits, and a culture that promotes learning and development through a personal budget for professional growth.

When answering this question, share specific examples of past projects where you led software implementations. Highlight your methods for organizing teams, managing timelines, and ensuring customer satisfaction throughout the process.

Discuss your approach to risk management, including how you identify potential risks, strategize solutions, and communicate with stakeholders to ensure smooth project progression.

Emphasize your communication skills and ability to empathize with clients’ needs. Share techniques you’ve used in the past to build rapport and maintain positive client relationships.

Provide a brief instance where you successfully communicated a complex concept. Highlight your ability to simplify jargon and make your explanations relatable without technical confusion.

Mention any project management software you have employed, such as Asana, Trello, or Jira, and explain how these tools helped streamline your projects and enhance teamwork.

Focus on a specific incident, detailing the challenges faced and your response. Highlight your problem-solving skills and how you learned from the experience to improve future implementations.

Share specific strategies or initiatives you implemented that led to enhanced client satisfaction. Use metrics if possible, such as improved NPS scores or shortened implementation times, to quantify your impact.

Do your homework before the interview! Speak about Xelix’s focus on accounts payable, machine learning applications, and their goal to reduce payment risks. This shows your genuine interest in the company’s mission.

Discuss strategies like assessing deadlines, understanding project scope, or using tools to allocate your time effectively among various responsibilities, ensuring nothing is overlooked.

Be honest about your passion for technology and customer service. Connect your career aspirations with Xelix's growth and innovation within the SaaS industry, emphasizing your excitement for the opportunities the role presents.