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Global CPQ Business Relationship Manager

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.Job Summary:As a Global CPQ (Configure, Price, Quote) Leader, you will be responsible for overseeing CPQ Reinvention within the Global High-Tech Template (GHT) program, and ensuring it aligns with the company's strategic goals. You will lead the design, global implementation, adoption and continuous improvement of the GHT CPQ platform to streamline sales operations and enhance customer experience.Key Responsibilities:• Lead the CPQ team and manage the CPQ Reinvention within the Global High-Tech Template program, from conception to implementation.• Collaborate with business leaders of the Go-to-Markets and support functions to understand CPQ needs and future direction. Provide assurance throughout the GHT program that the needs are being met.• Collaborate with other GHT program leaders in Enterprise Architecture, the Lead to Cash workstream and beyond to ensure an integrated and flexible solution.• Work with our strategic transformation partner to focus on design and implementation using standard functionality with minimal customization.• Manage the global roll-out of the new CPQ solution within the overall GHT implementation timeline.• Lead tactical Quick Win initiatives to pre-position the CPQ application landscape for rapid transition to the GHT.• During all phases of the GHT program, validate that the planned retirement of multiple disparate CPQ applications is being achieved, with business adoption of the new solution.• Design and configure CPQ tools to meet the specific requirements of the business.• Demonstrate the leadership skills needed to handle innovation and change resulting from the implementation of the new CPQ solution.• Ably manage situations requiring high levels of interpersonal and negotiating skills.• Apply your knowledge and understanding of IT concepts, current and emerging technologies, architectures, and security considerations.• Lead the team to successfully work through complex or high impact problems.Qualifications:• Bachelor’s degree in business, Information Systems, or related field.• Proven experience (at least 10 years) in CPQ process management, preferably in a global setting.• Strong understanding of sales processes and CRM systems.• Excellent leadership, communication, and project management skills.• Ability to work collaboratively in a fast-paced and dynamic environment.Preferred Skills:• Experience with SAP CPQ, Oracle CPQ, or other leading CPQ platforms.• Familiarity with ERP systems and integration of CPQ tools with other business applications.Location: This role can be based in our Uxbridge, UK office or remote in the United States or Canada (North America East Coast preferred)
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What You Should Know About Global CPQ Business Relationship Manager, Xerox

Are you ready to take your career to the next level? As a Global CPQ Business Relationship Manager at Xerox Holdings Corporation, you'll play a vital role in reinventing how we configure, price, and quote. Located in Uxbridge, MA, or even better, fully remote within the eastern U.S. or Canada, this position calls for an innovative leader with a passion for transformation. You'll be overseeing CPQ Reinvention as part of our Global High-Tech Template program, collaborating with business leaders to pinpoint their CPQ needs. With your expertise, you will ensure alignment with Xerox's strategic goals while leading your team through the intricacies of design, implementation, and continuous improvement of our CPQ platform. Tackling complex challenges while fostering a culture of collaboration and innovation is key. Your efforts will streamline sales operations and significantly enhance customer experiences. If you have over ten years of experience in CPQ process management in a global environment, excellent project management skills, and a knack for effective communication, we want to hear from you! Join us in our mission to continue redefining the workplace experience and leverage cutting-edge technologies like digital transformation and robotics. Let's make work better together at Xerox!

Frequently Asked Questions (FAQs) for Global CPQ Business Relationship Manager Role at Xerox
What does a Global CPQ Business Relationship Manager do at Xerox Holdings Corporation?

The Global CPQ Business Relationship Manager at Xerox is responsible for leading the CPQ Reinvention process within the Global High-Tech Template program. This role involves collaborating with business leaders to understand their CPQ needs, overseeing the design and implementation of the CPQ platform, and ensuring that the project aligns with the company's strategic goals.

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What qualifications are required for the Global CPQ Business Relationship Manager position at Xerox?

For the Global CPQ Business Relationship Manager role at Xerox, candidates should hold a Bachelor's degree in business, Information Systems, or a related field. Additionally, a minimum of ten years of experience in CPQ management, preferably in a global setting, is expected, along with a strong understanding of sales processes and CRM systems.

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How does the Global CPQ Business Relationship Manager contribute to customer experiences at Xerox?

The Global CPQ Business Relationship Manager contributes to enhanced customer experiences at Xerox by leading initiatives that streamline sales operations. By implementing effective CPQ solutions and collaborating with business stakeholders, they ensure that customer needs are met efficiently and effectively, thereby improving client satisfaction.

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What skills are essential for a successful Global CPQ Business Relationship Manager at Xerox?

Essential skills for a successful Global CPQ Business Relationship Manager at Xerox include excellent leadership abilities, strong communication skills, project management expertise, and the capacity to work collaboratively in dynamic environments. Familiarity with leading CPQ platforms like SAP and Oracle is preferred as well.

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What technologies will the Global CPQ Business Relationship Manager at Xerox be working with?

In the role of Global CPQ Business Relationship Manager, you will work with various technologies including CPQ solutions, integration with ERP systems, and emerging tech concepts relevant to digital transformation and automation in business processes.

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Common Interview Questions for Global CPQ Business Relationship Manager
Can you explain your experience with CPQ process management?

When answering this question, you should focus on specific projects where you led CPQ initiatives. Be prepared to discuss the challenges you faced, your approach to overcoming them, and the end results, demonstrating your ability to manage CPQ processes successfully.

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How do you ensure alignment between CPQ solutions and business strategies?

To answer this, you may describe your strategies for stakeholder collaboration and communication. Share how you gather input from business leaders and ensure their needs are considered in CPQ implementations, leading to outcomes that further business objectives.

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What strategies do you use for team leadership and management?

You can elaborate on your leadership style by mentioning specific techniques, such as fostering open communication, setting clear expectations, holding regular check-ins, and empowering team members. Highlight instances where these strategies led to successful outcomes.

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How do you handle complex problems during CPQ implementations?

Discuss your problem-solving approach, including prioritizing issues, collaborating with relevant stakeholders, leveraging data for decision-making, and applying past experiences to inform your strategies. Share a specific example where you successfully navigated a complex issue.

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Describe your familiarity with ERP systems and how they integrate with CPQ tools.

Outline your experience with ERP systems and detail how they interact with CPQ tools in terms of data flow and process efficiency. Highlight specific examples or tools you have worked with in the past to demonstrate your understanding.

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What are some of the challenges you anticipate in CPQ management?

Identify common challenges you may face, such as managing diverse stakeholder expectations, system integration complexities, or user adoption resistance. Explain how you would proactively address these challenges to ensure a smooth CPQ implementation.

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How do you keep yourself and your team updated on emerging technologies in CPQ?

Describe your commitment to continuous learning, such as following industry trends, attending workshops, engaging with professional networks, or accessing online resources. Emphasize how you share this knowledge with your team to encourage innovation.

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What role does customer feedback play in your CPQ strategy?

You can indicate that customer feedback is essential for refining CPQ solutions. Discuss how you collect and analyze feedback to improve processes, ensuring the new systems truly meet user needs and enhance the overall experience.

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Can you provide an example of a successful CPQ project you led?

Be prepared to share a detailed account of a CPQ project where you played a key role. Include context, your specific contributions, the technologies used, the outcomes achieved, and how it positively impacted the organization.

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How do you prioritize tasks during a CPQ implementation project?

Explain your approach to task prioritization, possibly using project management frameworks or tools. Discuss how you assess urgency, importance, and potential impact, ensuring the most critical tasks are addressed first to keep the project on track.

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X By Xerox

Our mission is to become change agents and innovators - using Xerox Lean Six Sigma to constantly search for a better way to meet our customers' challenges and to create business process outsourcing, IT solutions, new technologies, products and ser...

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Full-time, remote
DATE POSTED
December 19, 2024

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