Customer Success Manager (Remote)

Skills

• Excellent written and verbal communication skills
• High attention to detail
• Highly proactive
• Efficient time management and ability to prioritize
• Skilled with using various software tools

Responsibilities

• On-board, manage, renew, and upsell a book of customers
• Teach customers how to effectively use products
• Uncover adoption blockers and take targeted actions proactively
• Identify expansion opportunities and upsell customers
• Occasionally visit customers on-site
• Record training videos and host webinars
• Debug customer issues and communicate findings to engineering
• Distill customer feedback into thoughtful product enhancement requests

Education

• Bachelor's degree preferred

Benefits