Head of Key Account Management Brazil

The Head of Key Account Management Brazil at Yuno will lead the Key Account Management function, overseeing the team's performance and strategic goal setting. Key responsibilities also include developing and mentoring team members, fostering relationships with key merchants, driving revenue growth through new business opportunities, and implementing client account strategies based on data analytics.

For the Head of Key Account Management Brazil role at Yuno, candidates must possess fluency in English, with Spanish proficiency as an additional plus. A strong background in payment technologies, financial services, and proven leadership experience in the payments industry is crucial. A bachelor’s degree in business, marketing, or a related field is required, and a master's degree or any certification in people management is preferred.

Yuno is committed to the professional growth of its team members, including the Head of Key Account Management Brazil. We offer various courses for language, professional, and personal development, alongside a supportive environment that encourages continuous learning and skill enhancement.

Yuno offers a flexible remote work environment where the Head of Key Account Management Brazil can thrive. We promote a dynamic, fast-paced startup culture that values innovation, collaboration, and strategic thinking, making it a stimulating workplace for leaders looking to make an impact.

Yuno offers a range of competitive perks for the Head of Key Account Management Brazil, including a competitive salary, a home office bonus to enhance your workspace, health plans, stock options, and flexible days off, ensuring a balanced and fulfilling work life.

When answering this question, highlight specific examples demonstrating your past successes in maintaining and growing key accounts, mentioning any metrics or achievements that showcase your impact in the payments industry.

Discuss your relationship-building strategies, including regular check-ins, understanding merchants' needs, and providing personalized solutions based on their unique business challenges. Emphasize the importance of trust and open communication.

Outline particular strategies you have used in previous roles to identify new business opportunities, such as market analysis, client feedback, and leveraging competitive insights. Provide examples of how these led to tangible revenue increases.

Explain the importance of creating an environment where team members feel encouraged to share ideas and seek feedback. Mention specific initiatives you’ve introduced for team development and how they foster a culture of excellence.

Be prepared to discuss specific tools or software you’ve used, along with methods for gathering and analyzing data to inform your strategies. Talk about how this information guided your decision-making process.

Choose a specific example that showcases your problem-solving abilities. Discuss the challenge, your approach to resolving it, and the positive outcome that resulted from your leadership.

Explain your approach to aligning client needs with organizational goals. Discuss prioritizing clients while being transparent about limitations and finding solutions that satisfy both parties.

Describe your leadership style with specific examples of how you foster motivation, provide support, and encourage professional growth among team members.

Discuss measurable KPI targets such as revenue growth, client retention rates, and satisfaction scores that you would utilize to evaluate performance. Highlight the significance of ongoing assessment and adjustments.

Mention specific strategies you utilize to keep abreast of changes in the payments industry, such as attending industry conferences, webinars, networking with peers, and following relevant publications.