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Sales Operations Manager

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. 

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. 

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the role: Are you ready to take on a pivotal role in optimizing sales processes and empowering a high-performing sales team? As a Sales Operations Manager at Zone & Co, you will be at the heart of our sales strategy, ensuring efficiency, data-driven decision-making, and seamless operations. By managing workflows, enhancing forecasting accuracy, and fully leveraging our sales tech stack, you'll play a critical role in driving the success of our sales organization.

Key Responsabilities:

  • Develop, standardize, and refine sales processes to enhance efficiency and predictability.
  • Manage the sales pipeline and workflow, ensuring alignment with company goals.
  • Analyze historical data and market trends to deliver accurate sales forecasts.
  • Collaborate with revenue leaders to plan and allocate resources effectively.
  • Monitor and optimize key performance indicators (KPIs) to improve sales efficiency.
  • Identify and resolve bottlenecks in the sales process using data-driven insights.
  • Partner with Sales Enablement to design and implement training programs that elevate the sales team’s skills and knowledge.
  • Support onboarding for new sales hires, equipping them with the tools and insights needed for success.
  • Work closely with marketing teams to define outreach strategies and implement lead management processes.
  • Design, align, and optimize territory assignments for sales teams to maximize market coverage.
  • Map customer data to identify underperforming areas and opportunities for growth.
  • Conduct regular audits to maintain data integrity and resolve inconsistencies.
  • Provide training and support to ensure best practices in CRM usage and data entry.
  • 5–7+ years in Sales Operations within a B2B SaaS environment.
  • Proven experience managing and optimizing sales processes using Salesforce CRM.
  • 3+ years of hands-on experience with Salesforce CRM, HubSpot, ZoomInfo, and Revenue Orchestration tools.
  • Strong analytical skills with proficiency in tools like Excel, Power BI, and Tableau (preferred).
  • Strategic mindset with the ability to translate insights into action.
  • Exceptional organizational and project management skills to balance multiple priorities.
  • Strong communication and collaboration skills to work across teams effectively.

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.

What You Should Know About Sales Operations Manager, Zone & Co

At Zone & Co, we're looking for a passionate Sales Operations Manager to join our dynamic team! With our innovative SaaS solutions transforming finance processes for over 3,000 companies globally, this is your chance to make a significant impact. In this pivotal role, you will optimize our sales processes by driving efficiency and data-driven decision-making. You'll collaborate closely with revenue leaders and work to refine our sales workflows while ensuring that team members have the resources they need to thrive. Your expertise in managing and analyzing sales data will help enhance our forecasting accuracy and identify potential growth opportunities. At Zone & Co, we value an open-minded culture that encourages you to leverage our sales tech stack to streamline operations and provide critical insights. You’ll design effective training programs alongside Sales Enablement and support new hires in their onboarding journey. If you're ready to roll up your sleeves and contribute to a supportive and innovative environment, where every person’s perspective is valued, Zone & Co is the place for you! Join us and play a key role in shaping our sales strategy for a smarter, more efficient future.

Frequently Asked Questions (FAQs) for Sales Operations Manager Role at Zone & Co
What are the key responsibilities of a Sales Operations Manager at Zone & Co?

As a Sales Operations Manager at Zone & Co, you'll be responsible for developing and refining sales processes to boost efficiency and ensuring alignment with company goals. Your duties include managing the sales pipeline, analyzing data for accurate sales forecasts, collaborating with revenue leaders, and optimizing key performance indicators (KPIs) for improved sales efficiency.

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What qualifications are necessary for the Sales Operations Manager position at Zone & Co?

To qualify for the Sales Operations Manager role at Zone & Co, you should have 5–7+ years of experience in Sales Operations, especially within a B2B SaaS environment. Proven experience with Salesforce CRM, along with a strong analytical skill set using tools like Excel, Power BI, and Tableau, is essential.

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How does the Sales Operations Manager at Zone & Co support new sales hires?

In the Sales Operations Manager role at Zone & Co, you will play a vital part in onboarding new sales hires by equipping them with necessary tools and insights for success. You'll also collaborate with the Sales Enablement team to design training programs that elevate the team's skills and knowledge.

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What tools are commonly used by a Sales Operations Manager at Zone & Co?

A Sales Operations Manager at Zone & Co typically utilizes various tools, including Salesforce CRM, HubSpot, and ZoomInfo, along with Revenue Orchestration tools. Proficiency in data visualization tools like Power BI and Tableau is also preferred for analyzing sales data effectively.

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What does the company culture look like for a Sales Operations Manager at Zone & Co?

Zone & Co prides itself on being a fully remote company that emphasizes flexibility and balance in work and life. We foster an inclusive culture where diverse perspectives are valued, making it an exciting environment for a Sales Operations Manager to grow and contribute meaningfully.

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Common Interview Questions for Sales Operations Manager
Can you describe your experience with Salesforce CRM in a Sales Operations role?

Certainly! When discussing your experience, focus on specific projects where you've managed and optimized sales processes using Salesforce CRM. Highlight how you utilized features such as pipeline management and reporting to drive efficiency and aid decision-making.

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How would you improve sales forecasting accuracy?

To improve sales forecasting accuracy, I would analyze historical sales data and market trends, utilize data visualization tools to present insights, and work closely with sales teams to ensure alignment on expectations and available resources.

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What strategies do you use to streamline sales processes?

I believe in a systematic approach to streamline sales processes. This includes identifying bottlenecks through data analysis, collaborating with stakeholders to develop standardized processes, and leveraging sales technology to automate repetitive tasks.

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How do you handle underperforming areas in the sales pipeline?

When addressing underperforming areas in the sales pipeline, I conduct thorough data audits to identify root causes and collaborate with sales teams to implement corrective actions. Regular monitoring and establishing KPIs help measure the effectiveness of these changes.

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What role does collaboration play in your success as a Sales Operations Manager?

Collaboration is crucial for success in my role as it fosters open communication and ensures alignment with other departments, such as marketing and sales enablement. It allows us to devise strategies that benefit the entire organization and enhance overall performance.

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Can you give an example of how you've used data to drive decisions in a sales environment?

Absolutely! In my last role, I utilized historical sales data to identify trends and forecast future sales. I presented these insights to the leadership team, which informed resource allocation decisions and led to a significant increase in overall sales productivity.

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What are KPIs, and how do you use them to optimize sales processes?

Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives. In sales operations, I utilize KPIs such as conversion rates, sales cycle length, and customer acquisition costs to identify areas for optimization and implement data-driven improvements.

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How would you support the Sales Enablement team in your position?

I would support the Sales Enablement team by collaborating on training program design, ensuring they align with sales processes and incorporate best practices. Additionally, I would provide data insights to tailor the training to the specific needs of the sales team.

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What is your approach to training staff on CRM best practices?

My approach to training staff on CRM best practices involves hands-on workshops, creating easy-to-follow documentation, and offering one-on-one support. It's important to foster a culture where ongoing learning and data integrity are prioritized.

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How do you adapt to changes in the sales environment or technology?

Adaptability is key in a rapidly changing sales environment. I stay updated on industry trends and emerging technologies by attending workshops and networking with other professionals. This helps me quickly incorporate new tools or methodologies to improve sales operations.

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Zone & Company provides NetSuite ERP/CRM sales, implementation, administration, and customization services throughout the United States. The breadth and depth of business backgrounds, plus experience across multiple verticals (software, retail, m...

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Full-time, remote
DATE POSTED
January 4, 2025

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