What are the key responsibilities of a Technical Solutions Engineer III at ZoomInfo?

As a Technical Solutions Engineer III at ZoomInfo, your key responsibilities include diagnosing and resolving complex technical issues, collaborating closely with the Engineering team to enhance product stability, and developing automation tools to improve operational efficiency. Additionally, you will partner with Sales and Customer Success to design tailored customer solutions and maintain technical documentation and best practices aimed at building internal knowledge.

What qualifications are needed for the Technical Solutions Engineer III position at ZoomInfo?

To be considered for the Technical Solutions Engineer III position at ZoomInfo, candidates should hold a Bachelor's degree in Computer Science, Software Engineering, or a related field, and possess at least 5 years of experience in technical support, solutions engineering, or software development. Proficiency in troubleshooting SaaS platforms, SQL, and scripting languages such as Python or JavaScript is required, along with knowledge of networking, authentication methods like OAuth, SAML, and data integrations.

How does the role of a Technical Solutions Engineer III contribute to customer success at ZoomInfo?

The role of a Technical Solutions Engineer III at ZoomInfo is pivotal in boosting customer success. By addressing complex technical issues and crafting custom solutions in collaboration with Sales and Customer Success, you ensure that clients can fully utilize ZoomInfo’s innovative products. Your insights into customer needs and technical challenges directly influence product improvements, leading to enhanced user experiences and satisfaction.

What are the benefits of being a Technical Solutions Engineer III at ZoomInfo?

As a Technical Solutions Engineer III at ZoomInfo, you'll enjoy a competitive salary, comprehensive health and wellness benefits, and opportunities for professional development and career advancement. Additionally, ZoomInfo promotes a supportive company culture that values teamwork and innovation, ensuring that employees thrive both personally and professionally.

What tools and technologies should a Technical Solutions Engineer III at ZoomInfo be familiar with?

A Technical Solutions Engineer III at ZoomInfo should be familiar with a variety of tools and technologies, including SaaS platforms, SQL for database management, and scripting languages such as Python and JavaScript for automation. Knowledge of REST APIs, networking concepts, and authentication protocols like OAuth and SAML is also essential for successfully tackling technical challenges.

Technical Solutions Engineer III at ZoomInfo Technologies LLC, Vancouver, Washington, United States

Technical Solutions Engineer III

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At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

As a Technical Solutions Engineer, you’ll play a vital role in enhancing customer experiences with ZoomInfo’s cutting-edge products, including Copilot. You’ll tackle complex technical challenges (L3 support), develop automation tools, and collaborate with Engineering, L2 Support, and Product teams to improve platform stability and performance.

What You’ll Do:

Troubleshoot & Resolve – Diagnose and resolve complex technical issues (L3 support) across ZoomInfo’s platform.
Collaborate with Engineering – Work closely with EngDev to debug and enhance product stability.
Automate & Optimize – Build internal tools and automate processes to improve efficiency.
Customer Advocacy – Partner with Sales and Customer Success to design tailored solutions.
Knowledge Sharing – Maintain technical documentation and best practices.
Product Influence – Provide insights to shape product enhancements and features.

What You’ll Bring:

Bachelor's degree in Computer Science, Software Engineering, or related field.
5+ years in technical support, solutions engineering, or software development.
Strong troubleshooting skills in SaaS platforms, APIs, and cloud applications.
Hands-on experience with SQL, scripting (Python, JavaScript), and REST APIs.
Knowledge of networking, authentication (OAuth, SAML, SSO), and data integrations.
Strong communication and problem-solving mindset in a fast-paced environment.

Why Join ZoomInfo?

Competitive Pay & Growth – Career advancement with mentorship and leadership opportunities.
Cross-Team Collaboration – Work closely with Engineering, Product, and Support teams.
Comprehensive Benefits – Health, wellness, equity, and a supportive company culture.

Join us and help shape the future of technical solutions at ZoomInfo! 🚀

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$110,400—$151,800 USD

About us:

ZoomInfo (NASDAQ: ZI) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

Average salary estimate

$131100 / YEARLY (est.)

min

max

$110400K

$151800K

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