Training Manager

A Training Manager at Hotel Bardo Savannah shoulders the responsibility of shaping the training initiatives that align with the hotel's brand standards. This role requires developing and implementing effective training programs, including the New Hire Orientation and the Certified Departmental Trainer Program. The manager also identifies performance gaps, collaborates with leadership to create impactful learning solutions, and ensures compliance with safety and training courses. Overall, the Training Manager plays a crucial part in driving team excellence.

To qualify for the Training Manager role at Hotel Bardo Savannah, candidates typically need 1-2 years of experience in a training position, ideally within the luxury hospitality sector. Excellent communication and presentation skills are essential, along with knowledge of Learning Management Systems (LMS) and e-learning platforms. A university degree or equivalent experience in a related field is also necessary to ensure you have the needed foundation for effective training.

Hotel Bardo Savannah offers a dynamic, supportive environment for its Training Manager through opportunities for ongoing professional development. The role involves crafting development plans that emphasize hands-on learning, allowing the Training Manager to grow alongside their team. Moreover, with a strong commitment to service excellence, the hotel provides a framework for the manager to implement innovative training initiatives, thereby enhancing personal and professional skills.

As a Training Manager at Hotel Bardo Savannah, you'll enjoy a range of benefits that contribute to a fulfilling work experience. These include paid time off and holidays, health insurance options, 401k matching, and discounts on the resort’s offerings like rooms, dining, and spa services. Additionally, complimentary onsite fitness classes and meals in our team member café make this an attractive and rewarding position.

The Training Manager at Hotel Bardo Savannah ensures team member engagement by developing training that resonates with staff and aligns with the hotel's culture of warm, anticipatory service. By employing strategies such as interactive training sessions, ongoing feedback, and a focus on hands-on learning experiences, the Training Manager fosters an engaging and supportive atmosphere that motivates team members to excel.

In your response, highlight specific training programs you have developed or led in the hospitality sector. Discuss the objectives of these programs, the methods you utilized, and any measurable outcomes that demonstrate your effectiveness as a Training Manager.

Outline your approach to evaluating training effectiveness, such as using feedback surveys, performance assessments, or follow-up sessions. Be sure to mention any tools or metrics you've employed to track learning outcomes and employee engagement.

Discuss a variety of strategies that you have successfully implemented. This could include gamification, incentives, personalized training goals, or fostering a collaborative learning environment. Highlight any specific results you achieved through these strategies.

In your answer, explain your approach to personalizing support. Discuss how you would identify the root causes of the struggle, such as lack of clarity, engagement, or resources, and outline specific strategies to address these issues, including one-on-one coaching or adjusting the training methods.

Describe the steps you take to create training content, including conducting needs assessments, researching best practices, collaborating with experts, and integrating feedback from team members. Emphasize the importance of creating relevant and engaging material that aligns with the hotel's brand values.

Share a particular training initiative that you are proud of, detailing the challenges you faced, how you planned and executed the training, and the positive outcomes that resulted. Use metrics to support your success story.

Discuss the ways you keep yourself informed about new training technologies, methodologies, and industry trends. Mention resources such as industry publications, conferences, networking events, and online forums dedicated to hospitality training.

Explain how collaboration with various departments, such as operations and leadership, is crucial in your role. Discuss how working together can enhance training initiatives, improve effectiveness, and align training with the overall goals of Hotel Bardo Savannah.

Reflect on the importance of inclusivity in training and how you implement diverse perspectives into your programs. Share examples of how you tailor your training to be accessible and relevant to all team members, fostering a sense of belonging and understanding.

List any Learning Management Systems (LMS) and technology platforms you have experience with. Discuss how you've used these tools to streamline training processes, facilitate learning, and track team progress in hospitality environments.