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Manager, People Operations

The Manager, People Operations will oversee the HR shared services/centralized support and onboarding related functions. They will also ensure a positive employee experience through people leadership and work management for people operations associates. They will be responsible for enabling optimal delivery of HR processes throughout our organization and will build strong cross-functional relationships across the business. This role requires an experienced and dedicated team player who has extensive knowledge of HR processes and procedures, compliance and strong leadership skills.


In this role you will:
  • Drive the People Operations team to achieve departmental targets and support internal customers with a clear sense of urgency and care
  • Partner with the Legal department to interpret and apply HR compliance policies including AAP, OFCCP and EEOC
  • Ensure the improvement and optimization of administrative processes, including compliance audits, systems and tooling
  • Develop team members through individual coaching and performance management
  • Collaborate with HR leads to achieve alignment for HR processes and procedures as well as proactively share knowledge and best practices
  • Be the subject matter expert for end to end HR processes (onboarding, job changes, termination, etc.) and HR compliance
  • Play a pivotal role in communication towards stakeholders and the broader HR team


Qualifications:
  • Bachelor’s Degree or equivalent experience
  • 8+ years of experience in setting up or managing People Operations /HR shared services in fast paced/start up environment
  • 3+ years of direct people management experience
  • HR compliance knowledge and expertise in areas of EEO/AA
  • Excellent stakeholder management and relationship building skills


Location

This hybrid role entails working in the office three days per week in our Foster City office (HQ). 


Compensation

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $131,000 to $165,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

 

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.


About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.


Follow us on LinkedIn


Accommodations

If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.


A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Average salary estimate

$148000 / YEARLY (est.)
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$131000K
$165000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, People Operations, Zoox

At Zoox, we are on a mission to revolutionize transportation with our innovative fully autonomous vehicle fleet. We're currently searching for a Manager, People Operations to join our dynamic team in Foster City, CA. In this role, you'll oversee the HR shared services and onboarding functions while ensuring our employees have a stellar experience at every touchpoint. Your ability to drive the People Operations team to meet targets with urgency and care will be crucial. As you partner with our Legal department to navigate HR compliance policies, your strong leadership will shine. You will optimize administrative processes and elevate our compliance audits and tools, ensuring our HR services run smoothly. Coaching and developing your team will be part of your day-to-day, as will collaborating with HR leads to align our procedures and practices across the board. Your expertise will make you the go-to person for all end-to-end HR processes, whether it's onboarding, job changes, or terminations. If you're an adaptable team player with a wealth of HR knowledge and a knack for building relationships, Zoox might be the perfect place for you to thrive and innovate in the heart of the tech world.

Frequently Asked Questions (FAQs) for Manager, People Operations Role at Zoox
What are the main responsibilities of the Manager, People Operations at Zoox?

As the Manager, People Operations at Zoox, your main responsibilities include overseeing HR shared services, driving the People Operations team to achieve targets, ensuring HR compliance, optimizing administrative processes, and developing team members through coaching and performance management. You'll also collaborate closely with various departments to enhance HR processes, providing a positive employee experience throughout.

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What qualifications are required for the Manager, People Operations position at Zoox?

To qualify for the Manager, People Operations position at Zoox, candidates should have a Bachelor’s Degree (or equivalent experience) and at least 8 years of experience in managing People Operations or HR shared services in fast-paced environments. Additionally, 3 years of direct people management experience and expertise in HR compliance are essential.

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How does Zoox support employees in their Manager, People Operations role?

Zoox is committed to supporting its employees in the Manager, People Operations role through comprehensive benefits, including paid time off, health insurance, life insurance, and equity in the form of Amazon RSUs and Zoox Stock Appreciation Rights. This indicates a strong investment in employee welfare and career growth.

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What is the work environment like for the Manager, People Operations at Zoox?

The work environment for the Manager, People Operations at Zoox is collaborative and innovative. This hybrid position entails working in the Foster City office three days a week, allowing for both in-person teamwork and remote efficiency. The atmosphere is fast-paced and execution-oriented, perfect for driven professionals looking to make an impact.

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What opportunities for growth can a Manager, People Operations find at Zoox?

At Zoox, a Manager, People Operations has numerous opportunities for growth, including professional development through coaching, exposure to cutting-edge HR practices, and participation in shaping the workplace culture of an innovative tech company. With a focus on building diverse and dynamic teams, your career trajectory can flourish.

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Common Interview Questions for Manager, People Operations
Can you describe your experience with HR compliance and how it relates to the role of Manager, People Operations at Zoox?

In this question, elaborating on your past experiences with HR compliance is key. Share examples of how you've interpreted and applied compliance policies in your previous roles, focusing on areas such as EEO, AAP, and OFCCP. Highlight any successful audits you've led or HR processes you've improved to demonstrate your expertise.

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How do you prioritize tasks while managing a team in a fast-paced environment?

To answer this effectively, discuss your time management strategies, such as using project management tools or methodologies. Provide examples of how you've balanced urgent requests with ongoing projects, emphasizing your leadership style in motivating and delegating to your team members.

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What strategies do you employ to foster a positive employee experience?

Discuss specific initiatives you've led to boost employee engagement and satisfaction. This may include onboarding programs, feedback mechanisms, or collaboration strategies. Sharing metrics or feedback from employees can further illustrate the impact of your efforts.

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How do you coach and develop your team members in their HR careers?

Share your approach to coaching by mentioning techniques such as setting individual goals, regular feedback sessions, and career progression discussions. Highlight any successful examples of team members you've mentored who have advanced in their HR careers.

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What experience do you have in optimizing HR processes and administrative efficiency?

Provide examples of specific processes you've streamlined or improved in previous roles. Discuss any technologies or systems you utilized and the outcome of those changes, such as reduced time for onboarding or improved compliance reporting.

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How do you approach stakeholder management in your role as Manager, People Operations?

Emphasize your communication skills and your tactical approach to building strong relationships with stakeholders. Present examples illustrating how you've collaborated with different departments to align HR initiatives with business goals.

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Can you explain your understanding of Zoox's mission and how that influences your role in HR?

Show your research on Zoox's mission to disrupt urban transportation. Relate it to how HR can contribute to innovative culture and talent acquisition that aligns with the company's goals, ensuring you highlight how your values resonate with Zoox's vision.

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What methods do you use to stay updated on HR trends and regulations?

Discuss various resources such as HR associations, continuing education, webinars, and professional networking. This question allows you to showcase your commitment to ongoing learning and adapting to changes in the HR landscape.

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Describe a challenging situation you've faced as a People Operations manager and how you resolved it.

Choose a specific challenge related to HR functions, such as a compliance issue or team dynamics. Walk the interviewer through your problem-solving process, highlighting your analytical and leadership skills in navigating through the situation.

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How do you evaluate the effectiveness of HR initiatives you implement?

Here, you should mention key performance indicators or metrics you've used in previous roles to measure the success of HR initiatives, such as retention rates or employee satisfaction scores. Illustrate how data informs your decisions and improvements.

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Zoox was founded to make personal transportation safer, cleaner, and more enjoyable—for everyone. To achieve that goal, the team created a whole new form of transportation. Zoox will provide mobility-as-a-service in dense urban environments.

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Full-time, hybrid
DATE POSTED
December 20, 2024

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