Resident Engineer

As a Resident Engineer at Zscaler, you will be integral in implementing and managing Zscaler solutions for clients. Your primary responsibilities will include collaborating with the Professional Services team, providing configuration guidance, assisting customers with testing and troubleshooting, and responding to critical incidents. You'll serve as a crucial link between clients and the Zscaler teams, ensuring smooth communication and service delivery during projects.

To be considered for the Resident Engineer role at Zscaler, candidates should possess a minimum of 6 years of relevant experience, preferably as a Resident Engineer, Professional Services Consultant, or Support Engineer. Familiarity with protocols such as IPSEC, GRE, and DNS, along with experience in network troubleshooting, is essential. Additionally, an active US SECRET clearance and certifications such as CCNP or CISSP will make candidates stand out.

Zscaler offers a fast-paced and collaborative work environment for Resident Engineers. The culture promotes innovation and teamwork, allowing you to work alongside professionals who are passionate about cybersecurity and cloud solutions. With a strong emphasis on diversity and inclusivity, you'll find that Zscaler is committed to creating an environment where all employees feel valued and supported.

Absolutely! Zscaler recognizes the importance of ongoing professional development. As a Resident Engineer, you will have access to education reimbursement programs, enabling you to pursue relevant certifications or training to further enhance your skills. This commitment to employee growth underscores Zscaler’s dedication to maintaining a knowledgeable and effective team in the ever-evolving world of cybersecurity.

The base salary range for a Resident Engineer at Zscaler is between $136,500 and $195,000 USD, depending on various factors such as skills, experience, and education. Additionally, Zscaler offers a comprehensive benefits program, ensuring that employees are well-supported throughout their careers.

In your response, detail your familiarity with protocols like IPSEC, GRE, and DNS, along with specific scenarios where you applied this knowledge. Mention how you have used these protocols in your previous roles to enhance network security and efficiently troubleshoot issues.

Highlight your systematic approach to dealing with critical incidents. Discuss how you would prioritize the issue, establish communication with the client, provide regular status updates, and engage Zscaler Support or Engineering teams when necessary to facilitate a quick resolution.

Emphasize the importance of clear, proactive communication. You might describe how you ensure all parties are updated with relevant information and how you utilize tools like status reports to maintain transparency during projects.

Focus on a specific challenge, outlining the steps you took to analyze the situation, collaborate with team members, and reach a solution. Use metrics or feedback from clients to demonstrate the effectiveness of your solution.

Here, you should elaborate on any practical experience you have in configuring routers, switches, or cloud platforms like Azure or AWS. Provide examples that showcase your technical expertise and how your work improves security for clients.

Discuss your organizational skills and tools you use to prioritize tasks, perhaps utilizing project management software. Share examples where effective prioritization has led to successful project outcomes.

Highlight your belief in the power of teamwork. Discuss how collaborating with both internal teams and client stakeholders has led to more innovative solutions and successful project implementations in your previous roles.

Present a scenario where you not only met a customer's expectations but exceeded them. Detail the extra steps you took, what feedback you received, and how it impacted your relationship with the client.

Explain your commitment to continuous learning through various channels. Mention any organizations, blogs, webinars, or training courses you engage with to stay informed about advancements in network security and cloud technologies.

Combine your technical expertise, relevant experience, and personal attributes in your answer. Illustrate your alignment with Zscaler's mission and values, and share how your passion for cybersecurity drives you to make a difference in the industry.