Key Account Manager - job 1 of 2

As a Key Account Manager at Druva, you'll focus on growing accounts through strategic planning and account management. You will work closely with cross-collaboration teams to design account plans, facilitate upselling and cross-selling opportunities, and develop deep relationships with stakeholders. Your key responsibilities will also include managing a sales funnel in Salesforce.com and ensuring customer satisfaction.

To thrive as a Key Account Manager at Druva, applicants should have 3+ years of experience in account management with a proven record of meeting or exceeding sales goals. Experience in the IT industry, especially in areas like Storage, Data Management, or Cloud, is highly beneficial. We value continuous learners who understand the bigger picture of business drivers in the IT sector.

The compensation package for a Key Account Manager at Druva ranges from $196,000 to $261,333 annually, depending on skills and experience. In addition to base pay, you may also receive performance bonuses and other incentives. Full-time employees will have access to a comprehensive benefits program covering health and wellness, retirement plans, and more.

Druva favors candidates who bring enterprise or commercial sales experience in the IT sector, particularly within Storage, Data Management, Security, or Cloud. A successful background in managing executive-level relationships and a track record of achieving sales targets is essential to succeed in this role.

Druva promotes a positive work environment rooted in professionalism and ethics. We encourage our Key Account Managers to be continuous learners and strive for excellence. You'll find a collaborative atmosphere where teamwork and innovation are valued, driving a collective effort to secure business data effectively.

When answering this question, be sure to highlight your previous positions where you've successfully managed accounts. Discuss specific strategies you've utilized to maintain relationships and expand business, focusing on measurable outcomes to demonstrate your impact.

Emphasize your organizational skills and the tools you use for effective time management. Explain how you assess each account's needs and urgency, allowing you to prioritize your tasks accordingly and ensure that no client feels neglected.

Share specific methods such as regular check-ins, personalized communication, and being attentive to client feedback. Mention how you create value for your clients, ensuring that they perceive you as a trusted partner rather than just a vendor.

Discuss your experience with CRM systems, like Salesforce.com, and how you leverage data and technology to track sales performance, customer interactions, and pipeline management. Provide examples of how this technology has improved your efficiency and results.

Outline your understanding of Druva's offerings and how you would utilize upselling and cross-selling techniques in your sales approach. Include how you would engage with internal teams and partners to enhance value for clients.

Share a specific example that highlights your problem-solving skills. Discuss what the challenge was, the steps you took to address it, and the result of your actions, focusing on the positive outcome and lessons learned from the experience.

Explain your view on customer satisfaction being more than just meeting expectations but fostering long-term relationships that lead to loyalty. Discuss strategies you employ to ensure satisfaction and how you handle complaints or dissatisfaction.

Illustrate your commitment to professional development by mentioning specific resources like industry publications, webinars, and networking events. This not only shows your dedication but also your proactive approach in understanding the ever-evolving IT landscape.

Focus on your specific experiences and skills that align with the responsibilities of this role and Druva’s mission. Mention your sales achievements, relationship management skills, and understanding of the data security industry to prove your fit.

Discuss the importance of understanding a client's needs and showing how your solutions can add value to their current setup. Describe techniques you use to identify potential areas for upselling based on client usage and feedback.