Card Issuing Manager
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
The role requires deep industry understanding of retail banking, unsecured/Secured lending (credit cards) transaction account management, You will combine your sales management experience with strong awareness of trends in consumer payment preferences and technology usage, with the goal to develop payment experiences and solutions that increase customer engagement with drive card usage and preference.• Perform go-to-market activities by closely working Credit, Marketing and branch teams.
• A team player that can bridge the gap between business, collections and branches while effectively collaborating with various internal and external teams.
• Open minded approach, and a positive attitude
• Creating product awareness to card holders and sales team at the branches.
• Preforming business analysis performance
• Managing the card portfolio projects
Job Description
Main accountabilities and approximate time split
Portfolio Management 70%
- Manage Sales & after sale to Improve credit card utilization strategies.
- Manage card issuing projects
- Provide knowledge to cardholders who are not aware on how the cards work.
- Branch visits for sensitization on card issuing to improve NTB.
- Building internal relationships with BB and CIB on go to market credit card activities.
- Tracking the branch RMs on credit under delinquent status
- Portfolio fit by:
- Operating plan/ KPIs
- Product operational processes and governance (eg complaints, compliance, MI and reporting)
- Implementing the product strategy/approach
- Campaign activation, reporting and analysis
People Management 30%
- Team Leader – supporting both sales, RMs at branches and collection teams
- Work together with Management to strategize on the business way forward
- Ability to work with multiple teams & Ability to drive strategy
- Excellent interpersonal and communication skills. Work together with team members to ensure deliverables
Risk and Control
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
- Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
- All mandatory training completed to deadline
Technical skills / Competencies
- Sales & Negotiation skills;
- Communication & Interpersonal skills;
- Global Relationship Management skills;
- Reporting preparations
- Revenues and costs lines under cards
Knowledge and Experience
Essential
- Full and extensive knowledge of Card products and services
- In-depth knowledge of collections and recovery
Requirements specific to the role
- supporting highly complex clients and/or services within a highly matrixed environment
- Sales experience.
- Credit card knowledge.
- Recovery and collection techniques.
- Proven success rate in negotiation in a corporate environment.
- Excellent communication skills and executive presence
Absa’s Values
Absa values provide a framework for how we in Absa work together and how we serve our customers and the communities.
- Trust
- Resourceful
- Inclusion
- Courage
- Stewardship
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Exciting opportunities await you as a Card Issuing Manager at Absa House - ABT! If you're passionate about shaping the future of retail banking in Africa, this role is perfect for you. Absa is committed to empowering Africa’s tomorrow, and we invite you to be part of this incredible journey. In this pivotal position, you'll merge your sales management expertise with a keen understanding of consumer payment trends to develop engaging payment experiences that resonate with customers. Your key responsibilities involve managing the card portfolio projects while collaborating with various teams, including Credit and Marketing, to ensure an effective go-to-market strategy. You’ll be the vital link between business, collections, and branches, as you drive card usage and preference among our customers. This role requires an open-minded approach and a positive attitude, as you'll visit branches to build product awareness among both cardholders and sales teams. Your analytical skills will come into play as you perform business performance analysis, helping us to continuously refine our strategies. You'll thrive in a team environment, leveraging your communication skills to enhance internal relationships and deliver on key performance indicators. Join us at Absa, where your career can flourish, and together, let's create a brighter future for Africa!
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