Practice Support Pharmacist
We are looking for an experienced Practice Pharmacist with expertise in patient monitoring and recall in primary care to join our team as a Practice Support Pharmacist. This role ensures our clients achieve the best possible outcomes with our software. About the Role As a Practice Support Pharmacist, you will onboard and support GP practices, ensuring the successful adoption of the Abtrace platform. You will use your expertise in recall and monitoring for Long Term Conditions and Medications, to help practices optimise workflows, enhance patient care, and improve practice performance. This customer-facing role involves training, troubleshooting, and proactively engaging with practices to maximise their value from the software. You will also gather user feedback and collaborate with the internal team to continuously improve the platform and client experience.
Key Responsibilities:
Account Management: Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform. Build and maintain strong relationships with practices, acting as their primary point of contact.
Training & Support: Deliver tailored training sessions to various team members within a practice, including both administrative and clinical staff. Utilise your experience in recall searches to teach users how to design recall using the Abtrace Proactive Monitoring Tool. Provide ongoing support, resolve issues promptly, and collaborate with the Abtrace team to reach solutions efficiently.
Proactive Engagement: Monitor client utilisation data to identify opportunities for improvement and maximise adoption. Act proactively to ensure practices derive maximum value from the software.
Feedback & Collaboration: Collect and communicate user feedback, feature requests, and potential improvements to the technical team. Work closely with other Abtrace clinicians to address any client concerns requiring clinical expertise.
Essential Experience and Registration
- Active registration with the General Pharmaceutical Council as a Qualified Pharmacist
- 1 to 2 years of experience in primary care, with a solid understanding of GP practice operations.
- Experience in patient monitoring and recall, including QOF, Locally Commissioned Services, and Medication Monitoring.
- Proficiency in EMIS or SystmOne, particularly in conducting searches and analysing practice performance.
- Strong interpersonal and communication skills, with a proven ability to build and maintain professional relationships.
- Excellent organizational and self-management skills, able to work independently and manage time effectively.
Desired Experience
Commercial experience in the healthcare or health technology sector.
- Competitive salary (dependent on experience)
- Private pension
- Generous maternity/paternity leave
- Flexible working with the possibility of remote work (minimum two days a week in our Paddington, London office)
- Collaborative, multidisciplinary team
- Opportunity to be involved in ground-breaking technology impacting patient health
If you have a passion for improving patient care through technology and are eager to use your expertise in a dynamic role, we would love to hear from you!
Average salary estimate
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Join our dynamic team as a Practice Support Pharmacist! We’re on the lookout for someone who possesses the right blend of passion for patient care and expertise in primary care pharmacy to support GP practices in maximizing the advantages of the Abtrace platform. In this exciting role, you’ll onboard new clients, providing them with tailored training and ongoing support, ensuring they feel confident and capable while navigating our cutting-edge software. Your primary focus will be to help practices enhance their workflows and improve patient outcomes, utilizing your knowledge in patient monitoring and recall for Long Term Conditions and Medications. You’ll have the opportunity to build strong relationships with GP practices, acting as their go-to contact for any inquiries or concerns. By monitoring client usage data, you’ll identify areas for improvement and proactively engage to ensure they’re getting the most out of our platform. Collaboration will be key; you'll share valuable user insights with our internal team to continually improve the Abtrace experience. With an active GPhC registration and a solid background in primary care, you’re well-equipped to make a difference in healthcare technology and positively impact patient health. If you’re enthusiastic about advancing patient care through innovative solutions and enjoy working within a collaborative, multidisciplinary team, we’d love to hear from you. Here at Abtrace, we offer a competitive salary, flexible working arrangements, and the chance to be at the forefront of groundbreaking technology in health management.
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