Director of People & Culture - job 1 of 3

The Director of People & Culture at Mondrian Gold Coast has key responsibilities that include championing talent acquisition and retention, overseeing employee engagement strategies, and ensuring compliance with appropriate industrial regulations. You will navigate performance discussions, manage grievance processes, and promote a culture of transparency while also leading initiatives for continuous learning and development.

For the Director of People & Culture role at Mondrian Gold Coast, candidates should have proven senior-level experience within hospitality or luxury lifestyle environments. Additionally, a CIPD or AHRI qualification is highly desirable. A strong understanding of Australian employment legislation and a highly capable proficiency in Microsoft Office tools are essential for success.

The Director of People & Culture at Mondrian Gold Coast influences workplace culture by fostering a transparent and engaging environment. This includes leading engagement initiatives, promoting team alignment with business goals, and ensuring a performance-driven culture that values clarity, fairness, and accountability among the staff.

Compliance for the Director of People & Culture at Mondrian Gold Coast involves ensuring adherence to various industrial instruments like the Hospitality Industry General Award and handling QLD WorkCover procedures. This role requires keeping abreast of the relevant visa and immigration processes to support the hiring of international team members, all while providing guidance to other leaders in the organization.

As the Director of People & Culture at Mondrian Gold Coast, candidates can expect a fast-paced, vibrant, and inclusive work environment. This role serves as a strategic business partner, allowing you to engage directly with the Executive Committee while playing an integral part of a larger team that is dedicated to creating an exceptional employee experience.

When answering this question, share specific examples where you developed programs or initiatives that led to measurable improvements in employee satisfaction and engagement. Detail your approach in analyzing feedback, enacting changes, and the positive outcome that followed, showcasing your proactive problem-solving skills.

Highlight your knowledge of applicable laws and industry standards. Discuss strategies you’ve implemented in the past to educate staff and leaders on compliance issues, as well as how you maintained communication with relevant agencies, emphasizing your attention to detail and strategic approach.

Reflect on your experience with various recruitment techniques like employer branding, social media outreach, and community networking. Describe your processes for identifying top talent and aligning candidates with company culture, showcasing your ability to attract individuals who represent the values of Mondrian Gold Coast.

Provide an example of a conflict situation you successfully resolved. Discuss your methodologies for addressing grievances, facilitating mediation between parties, and encouraging open communication to foster a supportive work environment, reflecting your leadership capabilities.

Share your insights on developing a comprehensive performance management process, involving continuous feedback, setting clear expectations, and utilizing data to assess employee performance. Emphasize your commitment to professional development alongside performance evaluations.

Discuss initiatives you've led to promote diversity and inclusion within the workplace. Highlight practices such as training programs, forming employee resource groups, and celebrating cultural events that encourage collaboration and understanding among team members.

Explain your methods for assessing the urgency and impact of various initiatives while maintaining alignment with company goals. You can discuss tools you use for project management and ways to ensure timely execution of priorities without compromising quality.

Detail your involvement in creating and implementing employee development programs. Share success stories of programs that resulted in increased skill levels, team cohesion, or promotional opportunities, demonstrating the value such initiatives bring to an organization like Mondrian Gold Coast.

Discuss key performance indicators (KPIs) you would use, such as engagement scores, turnover rates, training completion rates, and feedback surveys. Emphasize your analytical skills and how data-driven insights guide decision-making to continuously enhance People & Culture initiatives.

Reflect on qualities such as empathy, communication skills, and integrity as critical traits of a successful People & Culture leader. Provide examples where these qualities influenced positive outcomes in past roles, showcasing their importance in building a cohesive and effective team.