Systems Administrator

As a Systems Administrator at Acuity, you will be responsible for managing incidents and service requests using ServiceNow as well as providing desktop support for computer hardware and software. You’ll implement security best practices and work closely with cybersecurity teams to maintain compliance. Additionally, you'll manage Active Directory accounts while participating in Agile ceremonies to promote continuous improvement in IT operations.

To qualify as a Systems Administrator at Acuity, you should ideally hold a bachelor’s degree in computer science or a related field, along with 3-5 years of experience in a relevant enterprise environment. Familiarity with Microsoft Active Directory, Azure Entra ID, and basic cybersecurity principles is essential. Strong communications skills and experience with ServiceNow for IT service management will also support your success in this role.

Key skills for a Systems Administrator at Acuity include proficiency in Active Directory and Azure Entra ID, understanding basic cybersecurity fundamentals, and familiarity with Agile methodologies. Additionally, adept communication for documentation and collaboration is crucial, as you'll be interacting with both technical teams and management regularly.

Acuity is committed to fostering personal growth for our Systems Administrators through tailored training, mentorship opportunities, and access to cutting-edge resources. We believe in helping our employees thrive both personally and professionally, ensuring you have the support you need to advance your career within the tech industry.

At Acuity, the workplace culture is built on collaboration, support, and recognition. As a Systems Administrator, you will work in a team-oriented environment where every voice matters. Our emphasis on diversity and inclusion ensures that all employees feel respected and valued, making for an enriching workplace experience.

When answering this question, highlight specific tasks you've performed using Active Directory, such as managing user accounts, handling Group Policy Objects (GPOs), or conducting health checks. Providing examples of how you've optimized AD performance or resolved issues will also showcase your experience effectively.

In your response, discuss your experience configuring hybrid identity solutions, managing synchronization services, and setting up single sign-on (SSO). Mention any specific scenarios where you ensured secure identity governance across cloud resources, emphasizing your technical expertise in Azure Entra ID management.

Discuss your approach to tracking and resolving incidents through ServiceNow. Provide an example of a particular incident you managed, detailing your workflow from ticket generation to resolution and any reporting you performed to improve visibility for management.

When responding, describe the security best practices you follow, such as regular vulnerability assessments or compliance with specific frameworks. Highlight your collaborations with cybersecurity teams and how you respond to incidents to mitigate potential risks effectively.

Share your experience participating in Agile ceremonies and how you’ve contributed to iterative improvement within IT projects. Emphasize your ability to communicate openly during daily stand-ups and how you integrate feedback into your workflow for timely delivery of objectives.

Detail your experience with troubleshooting hardware and software issues, including any specific tools or methodologies you use for effective support. Discuss how you prioritize issues and communicate status updates to end-users, ensuring a smooth desktop environment.

In your answer, recount a specific incident that posed a significant challenge, such as a security breach or a system outage. Describe the steps you took to address the issue, including problem-solving techniques and collaborations with team members to find a resolution.

Explain your strategies for keeping updated with the fast-paced world of IT. Mention any relevant certifications, industry publications you follow, or networks you engage with to continually enhance your knowledge and skills as a Systems Administrator.

Discuss specific monitoring tools you've utilized to assess system performance, including any metrics you track and how this data informs your operational decisions. Providing examples of how you've used these tools to make improvements can demonstrate your thorough understanding.

Share your approach to creating and maintaining documentation for SOPs and system configurations. Highlight the importance of clear, concise communication in ensuring that procedures are accessible and understandable for team members and future reference.