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CDS Event Manager

Summary

CDS Full Time Event Manager - Product Demonstration

 

Club Demonstration Services (CDS) is in need of an Event Manager responsible for the recruitment, hiring and supervision of in store Product Demonstrators. You will oversee product preparation and presentation, training and provide superb service to all Club members. This position requires strong communication between warehouse managers, vendors and in store Product Demonstrators including participation in new location grand openings.

 

CDS is the preferred in-house event marketing provider to Costco. We offer the best person-to-person marketing services in the industry, driving sales for our customers and Costco. APPLY TODAY!

 

What We Offer:

  • Set schedule of Tuesday-Saturday from 8:30AM – 5:30PM (may vary based on needs)
  • Work-life balance!
  • Full Time Benefits (Medical, Dental, Vision, Life)
  • Short and Long-Term Disability
  • 401(K) plan
  • Generous paid time off

Responsibilities:

  • Recruit, train and hire part-time staff.
  • Oversee product preparation and presentation, including food safety and sanitation.
  • Train Product Demonstrators in demonstration preparation and excellent customer services.
  • Communicate between multiple manager, vendors and demonstrators.
  • Participate in new location grand openings as required.

Requirements:

  • High school education or equivalent.
  • Two to four years of related experience in retail, hospitality, or food environments.
  • Detail oriented with excellent leadership and communication skills.
  • Proven ability to lead well performing teams.
  • Ability to exercise independent judgement.
  • Able to coach and counsel employees, take correct measures as needs.
  • Flexibility and ability to work in a fast paced environment

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Essential Job Duties and Responsibilities 

Job Duty

  • Direct all activities engaged in successful events, promotion and sales of vendor products
  • Communicate strategies and tactics to achieve sales, service and operational excellence
  • Support the maintenance and ongoing development of corporate governance framework, policies and procedures
  • Collaborate with the District Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours and operational costs and make adjustments as necessary
  • Achieve defined revenue and net income objectives through sales activation, strategy and expense management
  • Optimize customer satisfaction/loyalty through improved operations

 

Supervisory Responsibilities

 

Direct Reports- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports- This position does not have guidance or mentoring responsibilities for indirect reports

 

Minimum Qualifications

 

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required): Associate's Degree or equivalent experience(Preferred): Bachelor's Degree Or equivalent experience

Field of Study/Area of Experience: Degree Program/Major (e.g. Marketing, Business Administration or related field)3-5 Years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience

 

Skills, Knowledge and Abilities

 

  • Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines
  • Supervising Skills, to include Delegating Responsibility, Training, & Evaluating Performance
  • Excellent Written & Verbal Communication Skills
  • Flexible & Adaptable, able to change & Alter According to changes in Projects or Business Environment
  • Track Record of Building & Maintaining Customer/Client Relationships
  • Ability to Direct, Lead, & Develop People
  • Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
  • NEHA Professional Food Handler Certification required

 

Environmental & Physical Requirements

 

Field / Administrative RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

 

Additional Information Regarding The Company Job Duties and Job Descriptions

 

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

 

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About CDS Event Manager, Advantage Solutions

Are you ready to take your career to the next level as a CDS Event Manager? Club Demonstration Services (CDS), a leader in person-to-person marketing services, is seeking an enthusiastic and experienced Event Manager to join our Oak Brook team. In this pivotal role, you will oversee the recruitment, training, and supervision of our fantastic in-store Product Demonstrators, ensuring they shine during product presentations. You'll get hands-on experience with product preparation, all while promoting food safety and exceptional customer service. You'll serve as the critical link between our warehouse managers, vendors, and the demonstration team, bringing everyone together to execute successful events and even participate in exciting new location grand openings! You'll enjoy a set schedule from Tuesday to Saturday, providing a great work-life balance along with full-time benefits including medical, dental, vision, and a 401(K) plan. If you have a passion for leadership, a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you! Your ability to foster strong communication and collaboration will be essential in making each event a success. So, come join us at CDS and play a key role in helping customers discover the best products on the market while driving sales for Costco and our partners. APPLY TODAY!

Frequently Asked Questions (FAQs) for CDS Event Manager Role at Advantage Solutions
What are the responsibilities of a CDS Event Manager?

As a CDS Event Manager, you will be responsible for recruiting, training, and supervising part-time staff. Your role will also involve overseeing product preparation and presentation, ensuring compliance with food safety regulations, and facilitating communication between managers, vendors, and Product Demonstrators. You will play a part in new location grand openings, making sure that every event is executed flawlessly to enhance customer experience and satisfaction.

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What qualifications do I need to become a CDS Event Manager?

To be considered for the CDS Event Manager role, candidates typically need a high school diploma or equivalent, with preference given to those holding an Associate's or Bachelor's degree in fields such as Marketing or Business Administration. Additionally, 2-4 years of relevant experience in retail, hospitality, or food environments is essential, along with strong leadership, communication, and detail-oriented skills.

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What does a typical work schedule look like for a CDS Event Manager?

A CDS Event Manager generally works a set schedule from Tuesday to Saturday, between the hours of 8:30 AM to 5:30 PM, although some flexibility may be required based on business needs. This schedule allows you to maintain a healthy work-life balance while leading exciting in-store events.

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What kind of work environment can I expect as a CDS Event Manager?

As a CDS Event Manager, you can expect a dynamic work environment that may include time spent in retail stores, offices, and warehouses. You'll need to be comfortable engaging in physical activity, as the role involves lifting and standing for extended periods. Additionally, you may work in varying temperature conditions, especially in refrigerated areas, so preparedness is important.

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How does the CDS Event Manager contribute to customer satisfaction?

The CDS Event Manager plays a vital role in driving customer satisfaction by ensuring that each event is well-organized and that Product Demonstrators are well-prepared. By fostering effective communication and training among the team, you will enhance customer interactions and build lasting loyalty, ultimately contributing to the success of our clients and Costco.

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Common Interview Questions for CDS Event Manager
How would you handle a conflict between team members working under you?

In handling conflicts, I believe in addressing issues directly but diplomatically. I would facilitate a conversation between the involved parties to understand their perspectives, guiding them towards a common resolution. My goal is to create a collaborative environment where everyone feels heard and valued—essential for a successful CDS Event Manager.

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Can you describe your experience with food safety regulations?

Food safety is crucial in the role of a CDS Event Manager. I have extensive experience in ensuring compliance with health regulations through proper training and monitoring of product handling by team members, which includes regular audits of processes to maintain high standards.

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What strategies do you use to motivate your team?

I believe in motivating my team through recognition of successes and providing constructive feedback. Setting clear goals and celebrating milestones not only boosts morale but also reinforces team commitment to excellent service, an essential quality for a CDS Event Manager.

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How do you prioritize your tasks in a fast-paced environment?

Prioritization in a fast-paced environment requires strategic planning. I make use of task management tools to organize my day based on urgency and importance, ensuring that crucial activities, especially those affecting upcoming events, are addressed first.

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What experience do you have in training team members?

Training team members is one of my strengths. I utilize a hands-on approach and regularly assess their understanding of product demonstrations and customer service protocols. I also encourage peer mentoring to reinforce skills among Product Demonstrators, fostering a supportive team culture.

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How do you assess the success of an event?

Assessing event success involves analyzing several metrics, including customer engagement levels, sales figures, and team performance. I gather feedback from team members and customers to evaluate what worked well and identify areas for improvement, paving the way for even more successful future events.

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What does excellent customer service mean to you?

Excellent customer service means going above and beyond to meet customer needs, ensuring a positive experience with our products. As a CDS Event Manager, my goal is to create interactions that are not only informative but also welcoming, making customers feel valued.

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How do you ensure all product demonstrations run smoothly?

To ensure smooth product demonstrations, I emphasize thorough preparation and training for all team members. This includes clear guidelines on product handling, safety protocols, and customer interaction standards, along with regular check-ins during events to support the teams.

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What techniques do you use to communicate effectively with diverse teams?

Effective communication with diverse teams requires adaptability and clarity. I use inclusive language and provide context when necessary, encouraging an open dialogue where everyone feels comfortable sharing their ideas. Regular team meetings also help establish camaraderie and alignment.

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Can you share an example of a challenge you faced in event management and how you overcame it?

One challenge I faced involved last-minute changes to logistics for a product demonstration. I quickly reassessed our resources, coordinated with my team, and designed a contingency plan that maintained both product integrity and customer engagement. This experience taught me the importance of flexibility and proactive problem-solving as an Event Manager.

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EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
April 20, 2025

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