Service Manager - Bank & Boston Lofts

We are AIR Communities, one of the country's largest owners and operators of apartment communities, managing high-quality properties in most major markets! At AIR, we're passionate about what we do, both inside and outside of work. Our culture goes beyond our high-performing team; it also influences and enhances relationships with our residents and the communities we serve. We believe in doing whatever it takes to make our residents feel at home.
If you are a hardworking, customer-focused professional, who takes pride in your work and has an eye for detail, we want you on our team!

Service/Maintenance Managers make our apartment communities a great place to live.   We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home. 

You will oversee maintenance at our Bank & Boston Apartments, a 263 unit Community in Denver, CO!

Check them out for yourself here: https://www.bankloftsapartments.com/

AIR offers attractive compensation packages that reward hard work and excellent customer service including:

• Expected base salary of $78,000- $88,000 plus target 15% bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Quarterly Customer Service Satisfaction Bonuses. Service Teammates who excel at consistently providing positive resident experiences can earn up to $1,500 per quarter.
• Options to live on-site, with a 100% rent discount on a 1 bedroom apartment, at the community you are working (certain exclusions and taxes apply, and an application is required).
• Career Growth Opportunities. AIR prefers to promote our own teammates whenever possible and provides training and development programs to help prepare you for what’s next.
• Additional Benefits listed below.

A bit more about what you’ll do…

• Lead and develop a team of 1-2 direct reports 
• Provide exemplary service to residents and team members
• Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
• Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
• Ensure property is in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
• Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

• At least 3 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)
• 1-3 years of experience leading a team of people in customer service and asset maintenance

As an AIR Service Manager you must have:

• A reliable mode of transportation
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• Ability to read, write, and speak English

The most successful AIR Service Managers are:

• Passionate about team building
• Strong with mechanical aptitude
• Solution-focused
• Practical
• Motivated
• Customer service oriented
• Highly organized
• Great trouble-shooters
• Experts on attention to detail

Benefits

• Paid time off including vacation, sick time, and 11 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 50% rent discount available at any AIR Community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline:  The initial deadline for applications is 1/2/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.