Technical Services Specialist

Job Description

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

Alaska Airlines (AS) is seeking a Technical Services Specialist or a Senior Technical Services Specialist to join the Technical Services division of the Maintenance & Engineering (M&E) team. As an individual contributor, this role will provide technical assistance and advice to all M&E departments in their assigned specialties and assist technicians on the ground to diagnose and solve challenging aircraft avionics, systems, and powerplant issues. This role is also responsible for monitoring routine and chronic aircraft maintenance problems, monitoring deferred items, and identifying any required or necessary corrective action, and providing onsite support at the aircraft as needed at Alaska Airlines (AS).

Key Duties

Intermediate level (P2)

• With limited direction from manager, works independently to provide technical assistance to maintenance control and all maintenance departments for aircraft on ground (AOG) or problem aircraft.
• Monitors maintenance flight logs, avionics health, aircraft LLM, ETOPS, delay/cancellation reports, TRAX recurrent items, and MEL/CDL usage to identify technical problems and/or recurrent technical issues.
• Monitors AHM (Aircraft Health Monitoring) and issue preventive corrective action.
• Monitors EHM (Engine Health Monitoring) trend analysis and issue preventive corrective action.
• Makes recommendations on corrective action in coordination with maintenance control and/or line planning and sets the priority for work to be accomplished.
• Takes initiative to evaluate reliability sources, maintenance flight logs, and delay/cancellation reports to identify repeat problems concerning ETOPS significant systems.
• Makes recommendations on technical assistance to the engineering group as needed.
• Travels and works at various stations within the Alaska network approximately once per month.

Senior level (P3)

• Acts as a subject matter expert in technical assistance by collaborating with various M&E departments for AOG or problem aircraft which may include on-site technical assistance as needed.
• Networks with various maintenance departments and line planning to initiate corrective and priority action.
• With minimal direction from leadership, exercises considerable judgment to make decisions in addressing questions and concerns from internal and external stakeholders, including FAA and executive management.
• Applies deep knowledge in monitoring maintenance flight logs, aircraft LLM, ETOPS, delay/cancellation reports, and TRAX recurrent items to identify technical problems and/or recurrent technical issues.
• Observes AHM and EHM trends and makes decisions on preventive corrective action.
• Makes recommendations to partnering M&E departments on process improvement opportunities.
• Represents the manager of the Technical Services team and their responsibilities while out-of-office.
• Manages the execution of projects and process improvements within Technical Services department.
• Travels and works at various stations within the Alaska network approximately once per month.

Job-Specific Experience, Education & Skills

Technical Services Specialist (P2)

• Required:
• 2 years of aviation experience troubleshooting aircraft Avionics, Systems, and Powerplant or related area.
• Bachelor's degree, or an additional two years of relevant aircraft Avionics, Systems, and Powerplant training/experience in lieu of this degree.
• Background in commercial aircraft avionics, systems, or powerplant system, operation, and components.
• Strong analytical and problem-solving skills.
• Effective communication skills (e.g., verbal, written, and listening).
• Ability to meet assigned project deadlines with self-directed decision-making.
• Ability and willingness to work a flexible schedule (e.g., evenings, weekends, holidays).
• Travel required approximately 10% of the time.
• Valid passport is required.
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• Preferred:
• Knowledge of FAA regulations, operating policies, and procedures.
• Proficiency in reading and analyzing engine trending data.
• Knowledgeable in the use of engine manufacture data systems and technical manuals.
• Experience in Airbus A321, Airbus A330, and Boeing 787 aircraft systems and components or experience with General Electric GEnx, Rolls Royce Trent, or Pratt & Whitney engines.

Senior Technical Services Specialist (P3)

• Required:
• 4 years of aviation experience troubleshooting aircraft avionics, systems, and powerplant, or related area.
• Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
• Experience with commercial aircraft avionics, systems, or powerplant system, operation, and components.
• Knowledge of FAA regulations, operating policies, and procedures.
• Strong background in powerplant (CFM-56, Leap 1A/B, and APU) with a working knowledge of avionics and systems.
• Strong analytical and problem-solving skills.
• Proficient in reading and analyzing engine trending data.
• Experience in troubleshooting and developing corrective actions for complex discrepancies.
• Knowledgeable in the use of engine manufacture data systems and technical manuals.
• Effective communication skills (e.g., verbal, written, and listening).
• Detail-oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Ability and willingness to work a flexible schedule (e.g., evenings, weekends, holidays).
• Travel required approximately 10% of the time.
• Valid passport is required.
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• Preferred:
• Experience in Airbus A321, Airbus A330, and Boeing 787 aircraft systems and components or experience with General Electric GEnx, Rolls Royce Trent, or Pratt & Whitney engines.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

142700.00-168000.00 / year

Pay Details

• Technical Services Specialist (P2) - $142,700.00 - $149,100.00
• Sr. Technical Services Specialsit (P3) - $151,300.00 - $168,000.00

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status

Non-Exempt/Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Apply by 7:00 PM Pacific Time on

2/20/2025

Location

Seattle - Hangar

Regulatory Information

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.

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