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Payroll Specialist

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

The Role: Payroll Specialist - Delivery Specialist

Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients

Responsibilities

  • Support Managers with client engagement ensuring all information is accurate and provided on time
  • Provide support and guidance for all implementations and go lives
  • Provide daily functional support to the teams, to support the successful delivery of payrolls
  • Responsible for the maintenance of the Client Solution workbook
  • Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
  • Ensure and Sign Off System Maintenance Testing
  • Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
  • Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs
  • Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
  • Support Year End
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Proactively identify upsell opportunities
  • Support Management with the resolution of client escalations, along with lessons learnt
  • Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
  • Strada Security Standards are adhered and followed
  • Time Recording to be completed on time and accurately
  • Contribute to team meetings and raise any issues immediately to your Operations Manager
  • Build good relationships with all lines of businesses where appropriate
  • Participates in projects and activities as needed and assigned

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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What You Should Know About Payroll Specialist, Alight Solutions

Join Strada as a Payroll Specialist and be part of a vibrant and innovative team that is passionate about transforming the payroll experience for our clients globally. Based virtually in Italy, you will play a pivotal role in supporting our operational teams, ensuring they are equipped to meet client deadlines with precision and efficiency. We are looking for someone who can provide functional and technical expertise, assist with implementations, and ensure seamless payroll deliveries. You'll have the opportunity to manage important documentation, engage directly with clients for accurate information flow, and tackle any technical or functional issues that arise. Your role will also involve upskilling team members and contributing to continuous improvement initiatives, all while adhering to Strada’s security standards. From supporting year-end processes to maintaining our legislation roadmap, your proactive approach will make a significant impact. With over 8,000 experts and a commitment to diversity, equity, and inclusion, Strada offers a truly supportive work environment. Enjoy a comprehensive benefits package, including health coverage, well-being programs, and opportunities for professional growth. If you're ready to put your passion for payroll into action, we invite you to explore this rewarding opportunity with Strada.

Frequently Asked Questions (FAQs) for Payroll Specialist Role at Alight Solutions
What are the key responsibilities of a Payroll Specialist at Strada?

A Payroll Specialist at Strada is responsible for supporting operational teams in delivering payroll accurately and on time. This includes providing guidance during client implementations, maintaining critical documentation, and ensuring the resolution of any technical issues. The role also involves engaging with management to optimize client services and participating in continuous improvement projects that align with the company's objectives.

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What qualifications are needed to become a Payroll Specialist at Strada?

To be considered for the Payroll Specialist position at Strada, candidates typically need a relevant background in payroll operations or human capital management. Familiarity with payroll software and strong organizational skills are essential, alongside the ability to handle sensitive information discreetly. Continuing education and training opportunities are provided to support professional growth within the role.

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How does Strada promote diversity and inclusion for Payroll Specialists?

Strada celebrates diversity and fosters inclusivity within its work environment for all roles, including Payroll Specialists. The company actively recruits individuals from diverse backgrounds and implements programs to support equity in the workplace. Strada believes that diverse teams enhance innovation and success, which reflects in their commitment to maintaining an inclusive culture where every employee can thrive.

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What opportunities for professional development exist for Payroll Specialists at Strada?

At Strada, Payroll Specialists are encouraged to pursue continuous learning and development through various training programs. The company provides resources and support for further education in payroll legislation, software updates, and management skills, aiming to empower employees to progress in their careers and successfully fulfill their roles.

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What types of benefits can a Payroll Specialist expect from Strada?

Strada offers a comprehensive total rewards package for Payroll Specialists that includes health coverage options, well-being programs, retirement savings plans, and generous leave policies. Additionally, employees can benefit from maternity, paternity, and adoption leave, as well as access to continuing education and training programs to support both personal and professional goals.

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Common Interview Questions for Payroll Specialist
Can you explain your experience with payroll software relevant to the Payroll Specialist role?

When answering this question, highlight the specific payroll software you've used, your proficiency level, and any related projects that demonstrate your capability. Discuss how you have utilized this software to enhance payroll accuracy and efficiency, and share any experiences with troubleshooting issues that arose during payroll processing.

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How do you ensure accuracy when managing payroll data?

To effectively answer this question, outline your process for checking payroll entries and how you prioritize accuracy in your work. Mention any tools or systems you use for double-checking data, and emphasize your attention to detail, commitment to quality, and ability to spot discrepancies before they become issues.

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What steps would you take to address a payroll discrepancy reported by a client?

Address this question by detailing a step-by-step approach to resolving payroll discrepancies. Emphasize the importance of communicating with the client, investigating the issue thoroughly, documenting findings, and collaborating with team members to implement a solution. Showcase your problem-solving skills and your willingness to learn from each experience.

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How do you handle confidential information related to payroll?

Discuss your understanding of confidentiality in payroll operations and the importance of safeguarding sensitive data. Explain the protocols you follow to ensure compliance with company policies and legal regulations, and share any experiences you have had in maintaining confidentiality during your previous roles.

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What strategies do you use to stay up-to-date with payroll regulations and legislation?

To answer this question well, mention specific resources you utilize to stay informed, such as government websites, professional associations, and training seminars. Describe how you integrate this knowledge into your daily work and your enthusiasm for continuous learning in the payroll sphere.

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Can you provide an example of a time you improved a process related to payroll?

Prepare a detailed example that illustrates your problem-solving skills, innovation, and initiative. Discuss the situation, the specific changes you made to the payroll process, the outcomes, and how those changes positively affected your team or clients.

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How do you prioritize your tasks during peak payroll periods?

This question allows you to emphasize your time management skills. Describe your approach to organizing tasks, setting priorities, and managing deadlines, particularly during busy payroll cycles. Mention any tools or systems that assist you in tracking your tasks effectively.

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Describe how you would support a team member facing challenges in their payroll tasks.

Address this by demonstrating your collaborative skills and the importance of teamwork. Outline strategies you would use to assist your colleague, such as providing guidance, sharing resources, or facilitating training opportunities. Highlight your commitment to fostering a supportive work environment.

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What makes you passionate about the Payroll Specialist position at Strada?

A personal touch can make your answer resonate. Share insights into what specifically draws you to the Payroll Specialist role at Strada, such as the company’s commitment to technology and innovation, its diverse culture, or the impact this role has on clients' success.

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How do you assess the effectiveness of payroll processes?

Discuss metrics or performance indicators you would use to evaluate payroll processes, such as accuracy rates, turnaround times, and employee feedback. Emphasize your analytical skills and your ability to implement changes based on assessment outcomes.

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Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simp...

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April 21, 2025

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