We are looking for a highly motivated L2 Satellite Support Engineer to join our 24/7 operations team. Based in our brand new Alabama operations centre, you will be the first point of contact for customers, providing real-time technical support for ALL.SPACE terminals. You will diagnose and resolve issues, collaborate with satellite network operators and modem providers, and ensure seamless communication with customers. This role offers a dynamic, fast-paced environment where problem-solving skills and technical expertise will be essential. As we scale our global operations, flexibility to work shifts and occasional travel will be required to support customer needs.
Key Responsibilities
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Join ALL.SPACE as a Senior Satellite Support Engineer and be at the forefront of satellite communications! In this exciting role, you will work in our state-of-the-art Alabama operations center as a key member of our 24/7 operations team. Your primary responsibility will be to provide top-notch real-time technical support for ALL.SPACE terminals, ensuring that our customers receive the assistance they need, when they need it. You will diagnose and resolve technical issues, working closely with satellite network operators and modem providers to troubleshoot complex challenges. As we expand our global presence, your ability to adapt to shift work and occasional travel will be crucial. This role is perfect for someone with a solid foundation in telecommunications or a related field, who thrives in a dynamic environment. You'll help shape the support framework by creating knowledge base articles and operational procedures, all aimed at improving our service delivery and customer confidence. With a proactive and solution-driven mindset, you will ensure that we uphold the highest IT Service Management standards. If you have a passion for space and satellite technology, and you're excited about building a long-term career in this innovative industry, we encourage you to apply and become a vital part of our journey at ALL.SPACE!
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