Job details

Inside Sales Representative

Directly responsible to the Manager Inside Sales and Customer Service. Functionally responsible with all members of the Sales Team concerning day to day sales matters and the Production Team concerning order fulfilment. All sales staff contributes to the success of each customer.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Inside Sales Representative are detailed below, but not limited to the following:

Establish close relationships and a deep understanding of business issues with assigned accounts.

Co-ordinate sales and service activities with Outside Sales Representatives with the goal of maximizing sales penetration by account.
Practice consultative and value-added selling techniques using “Solution Selling”.
On a daily basis, update CRM with relevant information gathered from client contacts.
Utilize CRM in an effective manner to ensure we capture our goals and quotas.
Promptly and accurately respond to Customer and Prospective customer requests for information and pricing.
Work closely with Engineering and the Plant to suggest extrusion design changes to improve extrudability, assembly, function and price.
Report on quality requirements, market trends and competitive information.
Utilize the Quote Log and follow the pricing guidelines as established by the leadership of the department and the Outside Sales Reps.
Create customized pricing using formulas and spreadsheets
Receive, input and expedite orders accurately and in a timely matter.
Qualify potential Customers.
Provide Credit Department with requested information.
Prepare NCR’s and assist in solving them in a timely manner.
Work directly with Production staff to provide Outstanding Customer Service.
Be a strong team player and assist co-workers when needed.
Comply with all quality related policies, procedures and system requirements.
Attend prospect and customer meetings as required.
All other duties as assigned

MINIMUM QUALIFICATIONS

Education/Experience

Post-secondary education with mathematical, business, quality, and technical training.
High school graduation and relevant business experience may be substituted.

Technical Skills/Competence

Candidates should have at minimum 1-2 years’ experience in a sales/customer service environment.
A strong understanding of computers, measurements, tolerances, basic geometry and the ability to read blueprints
Should have a high energy level, a positive attitude and be able to work without direct supervision.
Empathy and confidence will allow the candidate to succeed in this position.
Good time management and organizational skills are necessary.
Must have a good command of English, both written and oral.
Should be a strong team player and work well with others.
Must have good telephone presence and manners.

Profit Sharing
Gym Memberships – Wellness Programs
Education Assistance Program
Social Events
Safety Shoe and Glasses Allowance
Internal Growth and Development

Health and Dental
Life and AD&D
Vision
Health Spending Account
Critical Illness Insurance
Long Term Disability
Employee Assistance Program

What You Should Know About Inside Sales Representative, Almag Aluminum

As an Inside Sales Representative at our company, you will play a crucial role in forging strong connections with our clients and ensuring that their needs are met with utmost satisfaction. Working directly under the Manager of Inside Sales and Customer Service, you will collaborate closely with all members of the Sales Team and the Production Team to ensure smooth order fulfillment and sales processes. Your day-to-day responsibilities will include developing a comprehensive understanding of our assigned accounts and their business challenges, helping to maximize sales opportunities through a consultative approach. You'll be using CRM software to maintain accurate records and effectively communicate with our customers, providing timely information and pricing details. With at least 1-2 years of experience in a sales or customer service environment, you will need to possess strong organizational skills and be comfortable interpreting technical drawings and measurements. Additionally, you'll become a vital link between our clients and our engineering team to enhance product design and functionality. In return, we offer a supportive team atmosphere, opportunities for professional growth, and an array of benefits including profit sharing, wellness programs, and education assistance to help you thrive both personally and professionally. Join us to make an impact and take your sales career to the next level!

Frequently Asked Questions (FAQs) for Inside Sales Representative Role at Almag Aluminum

What are the responsibilities of an Inside Sales Representative at your company?

The Inside Sales Representative at our company is responsible for establishing strong relationships with assigned accounts, coordinating activities with Outside Sales Representatives, managing customer inquiries and orders, and utilizing CRM effectively to meet sales goals. You will also work closely with Engineering and Production to provide exceptional customer service and expedite order fulfillment.