Sales & Service Manager - Brea Mall

The Sales & Service Manager at Alo is responsible for developing a strong guest experience strategy, managing the Sales & Service team, and driving retail performance within the store. This includes leading sales initiatives, providing product education to the team, analyzing sales opportunities, and ensuring high guest engagement on the sales floor. You will partner with the General Manager to strategize and execute business plans while maintaining a clean and inviting store atmosphere.

To qualify for the Sales & Service Manager role at Alo, candidates typically need 3-5 years of retail or related leadership experience, strong communication skills, and the ability to manage multiple tasks in a dynamic environment. A working knowledge of MS Office programs is also required, alongside a personal commitment to Alo's values and guiding principles.

The Sales & Service Manager plays a crucial role in enhancing guest experience at Alo by overseeing the Sales & Service team to ensure they provide exceptional service. This role involves coaching team members, addressing areas for coaching and improvement, and fostering relationships with clients to create a welcoming environment that reflects Alo’s commitment to mindful movement and community.

As a Sales & Service Manager at Alo, you can expect a flexible work schedule that supports the business needs, including availability for opening, closing, and weekend shifts. During peak times like the holiday season, you should also be prepared to work during the company's blackout periods, which typically runs from Thanksgiving through the first week of January.

Sales & Service Managers at Alo enjoy a comprehensive benefits package that includes competitive pay, a generous employee discount on Alo products, free membership to Alo Moves, medical, dental, and vision plans, 401K with company matching, and incentives based on store performance. Additionally, you'll have access to free yoga classes and support for new parents, making it a rewarding job beyond just the pay.

Handling a difficult customer involves actively listening to their concerns, empathizing with their situation, and providing a solution that aligns with company policies. It's important to maintain a calm demeanor, validate their feelings, and work towards a resolution that reinforces guest satisfaction.

Leading a sales team effectively requires open communication, regular coaching, setting clear goals, and fostering a positive environment. I believe in regularly assessing performance and providing constructive feedback, while also encouraging team members to excel and connect with customers genuinely.

When tasked with improving sales performance, I conducted a thorough analysis of our processes, identified gaps, and implemented a training program focused on customer engagement and product knowledge, resulting in a significant increase in customer satisfaction and sales figures in just a few months.

I have hands-on experience with visual merchandising, understanding its impact on guest engagement. I enjoy creating appealing displays that align with brand values and seasonal themes, ensuring product visibility and accessibility for customers, which ultimately drives sales.

During busy sales periods, I prioritize tasks by focusing on guest interactions and ensuring the sales floor is adequately staffed. I delegate responsibilities among team members according to their strengths while maintaining flexibility to adapt to changing circumstances like sudden influxes of customers.

Alo stands out due to its commitment to mindful movement, blending quality, fashion, and purpose. Our focus on elevating personal well-being and community engagement fosters a unique atmosphere where both team members and guests feel empowered to live their best lives.

I approached training a new team member by breaking down each aspect of their role into manageable sections, providing them with both theoretical knowledge and practical scenarios. Regular check-ins ensured they felt supported, leading to them becoming a high-performing employee within a short time.

I stay informed about retail trends by subscribing to industry publications, attending webinars, and networking with other professionals. Utilizing social media platforms to follow industry leaders also provides insights into emerging trends and customer preferences.

Success can be measured through key performance indicators such as sales figures, customer feedback scores, and employee retention rates. I believe in celebrating achievements while identifying areas for improvement and setting new targets for continuous team development.

Creating a positive team culture requires fostering open communication and teamwork, recognizing individual contributions, and aligning team goals with the company's mission. I aim to create an inclusive environment where everyone's ideas are valued and collaboration is encouraged.