Customer Service Representative - job 9 of 17
Company Description
About Us
Captura Hall is a leading company committed to providing exceptional services and creating a welcoming environment for both employees and clients. Our dedicated team works together to deliver high-quality customer support and foster long-term relationships. We are looking for a friendly and organized Receptionist to join our growing team and contribute to our continued success.
Job Description
Job Description:
We are looking for a dedicated and motivated Customer Service Representative to join our team at Captura Hall. In this role, you will provide exceptional service to our clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will be part of a supportive team that values your contributions and provides you with the tools necessary for success.
Responsibilities:
Handle customer inquiries via phone, email, and in-person, ensuring timely and effective responses.
Assist in resolving customer complaints and issues with professionalism and empathy.
Provide product and service information to customers as needed.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with internal teams to address and resolve customer concerns.
Ensure a high level of customer satisfaction through efficient problem-solving.
Participate in training programs to continuously improve product knowledge and customer service skills.
Qualifications
Skills & Qualifications:
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and customer-oriented mindset.
Ability to multitask and manage time effectively in a fast-paced environment.
High school diploma or equivalent; further education is a plus.
Previous customer service experience is preferred but not required.
Additional Information
Benefits:
Competitive salary with opportunities for growth and advancement.
Professional development programs to enhance your skills and career progression.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday benefits.
A dynamic and supportive work environment that promotes work-life balance.
Average salary estimate
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