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Associate, Customer & Product Support

AlphaSense is seeking an Associate for Customer & Product Support to contribute to the team's efforts in delivering top-notch service using their AI-driven market intelligence platform.

Skills

  • Excellent communication skills
  • Problem-solving abilities
  • Customer service orientation
  • Familiarity with AI and market intelligence concepts
  • Ability to work collaboratively in a team

Responsibilities

  • Provide customer support for product inquiries and issues.
  • Assist in maintaining customer satisfaction levels.
  • Collaborate with product teams to communicate customer feedback.
  • Ensure client onboarding is seamless and informative.
  • Deliver product training sessions to clients as needed.

Education

  • Bachelor's degree in a relevant field
  • Experience in customer support or similar roles preferred

Benefits

  • Health and wellness programs
  • Paid time off
  • Professional development opportunities
  • Flexible schedule offerings
To read the complete job description, please click on the ‘Apply’ button
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CEO of AlphaSense
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Jack Kokko
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Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
May 6, 2025

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