Design Managers - job 9 of 16

As a Design Manager at American Express, you will capture user requirements, lead design iterations based on feedback, manage design operations, mentor junior designers, and evaluate project challenges. Your role is essential in ensuring that designs meet user needs and support successful project outcomes.

The Design Manager position at American Express requires a Master's degree in Computer Science, Engineering, Multimedia, Graphic Design, Information, or a related field. Additionally, you should have at least two years of experience analyzing user requirements and enhancing user experiences, with one year specifically in improving readability and creating prototypes.

For the Design Manager role at American Express, familiarity with tools such as Adobe CC, AfterEffects, Axure RP, InVision, JIRA, QuickBooks, OmniGraffle, and Sketch is essential. You will be expected to create clickable prototypes and provide design feedback in HTML and CSS.

Yes, the Design Manager position at American Express allows for telecommuting up to two days per week, providing you with flexibility while working on innovative design projects.

As a Design Manager at American Express, you will enjoy competitive base salaries, bonus incentives, comprehensive health benefits, a retirement savings match, extensive parental leave, and opportunities for career development, all designed to support your holistic well-being.

When prioritizing design feedback from stakeholders, consider critical impact areas first. Focus on the feedback that correlates with user needs and project goals. Explain your rationale clearly, which shows you value user experience while also considering project timelines.

My approach to user experience design involves extensive user research to understand their needs and pain points. I then create user personas, followed by wireframes and prototypes to iteratively refine the design based on feedback before final implementation.

I have substantial experience in design operations management, including developing processes to enhance team collaboration and efficiency. For instance, I regularly implemented design reviews and retrospectives, ensuring that we could continuously learn and improve our workflow.

I employ hands-on mentorship strategies, where I involve junior designers in real projects under guided oversight. I emphasize the importance of constructive feedback and encourage them to voice their ideas, fostering an inclusive and supportive learning environment.

To manage tight deadlines, I prioritize tasks by their impact on the project goals. I employ agile methodologies to iterate quickly and efficiently while ensuring that the core user experience is not compromised. Communication with the team and stakeholders is crucial in these scenarios.

In a recent project, we faced usability issues with our product interface. I facilitated workshops that included stakeholders and users to uncover the pain points. Through prototyping and iterative feedback, we were able to redesign the interface, significantly improving user satisfaction.

User research is the backbone of my design process. It provides insights that inform design decisions, ensuring that the final product meets users' needs. I involve user testing throughout various stages to make data-driven adjustments that enhance the overall experience.

I stay current with design trends through continuous learning. I follow industry leaders on social media, participate in design webinars, attend conferences, and actively engage in design communities. This helps me incorporate modern practices into my work effectively.

I have vast experience collaborating with cross-functional teams, including developers, product managers, and marketers. I believe strong communication and understanding each team’s goals are essential, which helps us align our efforts towards a successful project outcome.

I believe my background in user-focused design, my leadership experience, and my commitment to collaboration would make me a valuable addition to American Express. I align with the values of innovation and customer-centricity that define your brand.