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Design Managers - job 7 of 16

American Express Travel Related Services Company, Inc. seeks Design Managers to lead processes to capture user requirements and identify customer needs, problems, and opportunity areas. Lead iteration on designs based on feedback from users, partners, and usability testing. Manage design operations processes that support the design team. Lead and mentor junior members of the design team. Provide guidance to designers and other partners regarding design decisions and practices to ensure successful project outcomes. Evaluate potential challenges and risks, and proactively recommend solutions to mitigate risk. Lead the management of complex or high-profile projects with diverse stakeholders.

Position requires a Master's degree in Computer Science, Engineering, Multimedia, Graphic Design, Information, or a related field, and 2 years of experience with analyzing user requirements, procedures, and problems to improve user experiences. Experience must include 1 year of experience with each of the following: improving readability, utility, and overall user experience; developing prototypes, mockups, wireframes, and style guides based on requirements; reviewing prototypes and mockups and providing design feedback in HTML and CSS; creating motion graphics, and micro-interaction prototypes; and Adobe CC, AfterEffects, Axure RP, InVision for clickable prototypes, JIRA, Microsoft tools, OmniGraffle, and Sketch. Telecommuting is available up to 2 days per week.

Job Location: Palo Alto, CA

Salary Range: $148,845.00 - $165,000.00  annually

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location. 

 

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Average salary estimate

$156922.5 / YEARLY (est.)
min
max
$148845K
$165000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Design Managers, American Express

Are you ready to take your design expertise to the next level? American Express Travel Related Services Company, Inc. is actively looking for Design Managers in Palo Alto, California, who are eager to lead dynamic projects and innovate the user experience. In this pivotal role, you will get to capture user requirements and identify key customer needs while managing the design operations that ensure our team is firing on all cylinders. You'll mentor emerging designers, lead projects of significant complexity, and guide our talented team through feedback loops from usability testing. Your insights will be invaluable in making design decisions that not only meet but exceed project goals. The ideal candidate will possess a Master's degree in related fields, coupled with experience in improving user experience through prototypes, mockups, and wireframes. Familiarity with Adobe CC and tools like Axure RP and InVision will also set you apart. Plus, you'll enjoy substantial benefits, including competitive salaries and a commitment to your well-being with wellness programs and parental leave. If you're looking for a challenging yet rewarding environment where you can thrive, American Express is where it’s at!

Frequently Asked Questions (FAQs) for Design Managers Role at American Express
What are the key responsibilities of a Design Manager at American Express?

As a Design Manager at American Express, your primary responsibilities will include capturing user requirements, managing design operations, mentoring junior designers, evaluating challenges in projects, and leading high-profile projects with diverse stakeholders. You will iterate on designs based on user feedback to continually enhance the user experience.

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What qualifications are required for a Design Manager position at American Express?

To become a Design Manager at American Express, you need a Master’s degree in Computer Science, Engineering, Multimedia, Graphic Design, or a related field. Also, a minimum of two years of experience in user experience design is required, with specific experience in improving readability and utility, developing prototypes, and utilizing tools like Adobe CC and InVision.

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How does American Express support the well-being of Design Managers?

American Express prioritizes the well-being of their Design Managers by offering comprehensive benefits that include competitive salaries, a bonus structure, extensive health insurance options, parental leave, and access to wellness programs to ensure both physical and mental well-being.

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What tools do Design Managers at American Express use on a daily basis?

Design Managers at American Express frequently use tools such as Adobe CC, AfterEffects, Axure RP, InVision for creating clickable prototypes, JIRA for project management, and Sketch for design work. Proficiency with these tools is essential for success in the role.

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Is remote work an option for Design Managers at American Express?

Yes, American Express offers flexibility for Design Managers by allowing telecommuting up to two days per week. This allows for a balanced work-life integration while still being part of a dynamic team.

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Common Interview Questions for Design Managers
Can you describe your design process as a Design Manager?

When asked about your design process, highlight your methodology for capturing user needs, your iterative approach to design, and how you incorporate feedback from usability testing. Provide examples that showcase your ability to lead a design team through complex projects.

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How do you prioritize tasks in a high-profile design project?

Discuss your strategies for prioritizing tasks based on project goals, stakeholder input, and user feedback. Mention specific tools or methods you use to balance project demands and keep your team aligned.

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What experience do you have in mentoring junior design team members?

Share specific examples of how you've mentored junior designers, including how you provide constructive feedback and encourage their professional growth. Highlight any successful projects that resulted from your mentorship.

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How do you approach usability testing in your design projects?

Explain your process for usability testing, including how you gather user feedback, implement changes based on findings, and measure the success of those changes. Providing case studies will help demonstrate your experience.

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What tools do you leverage for design development?

Talk about the design and prototyping tools you are proficient in, such as Adobe CC, Axure RP, and InVision. Explain how you utilize these tools for creating effective design solutions and collaborating with team members.

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Can you give an example of a challenging design project you managed?

When providing an example of a challenging project, focus on how you navigated any obstacles, how you coordinated with various stakeholders, and what the outcome was. Be sure to highlight any important lessons learned.

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How do you evaluate the success of a design project?

Discuss your metrics for determining a project's success, such as user engagement rates, client satisfaction, or feedback scores. Mention the importance of continuous improvement based on these evaluations.

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How do you handle feedback from stakeholders during the design process?

Describe your approach to receiving and integrating stakeholder feedback, emphasizing your ability to balance user needs with project objectives and maintaining open lines of communication throughout the process.

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What design trends do you think are most significant right now?

Be prepared to discuss current design trends relevant to your industry, explaining how you stay updated on these trends and how you incorporate them into your work to keep projects fresh and innovative.

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Why do you want to work as a Design Manager at American Express?

In answering why you want to work at American Express, focus on the company’s commitment to innovation in design and user experience, their supportive work environment, and the opportunity to lead significant design initiatives that enhance customer experience.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

2961 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 21, 2025

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